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R6EE livedash screen burn

kaptanedi
Level 10
I think there is a screen burn. other icons appear behind the pictures. I need a new unit, where can I get it? and I need a new back cover rgb. please help9224092241
974 Views
3 REPLIES 3

STARRAIN_ROG
Customer Service Agent
Hi kaptanedi,
Please send the motherboard with livedash to our RMA for further examination.
Please visit our official website for contact info of our local service center.
Thank you.

STARRAIN@ROG wrote:
Hi kaptanedi,
Please send the motherboard with livedash to our RMA for further examination.
Please visit our official website for contact info of our local service center.
Thank you.


Hello, I bought the product from the local store in Germany, I live in Turkey. I don't know where to apply. Should I send my motherboard or just the screen? The process can take a very long time..

STARRAIN_ROG
Customer Service Agent
Hi kaptanedi,
I'm afraid the motherboard products would be local warranty.
May I have the serial number via pm to check the warranty territory?
Thank you.