Bought a Zephyrus G14 last June. USB-C on left side stopped working within 4 months. RMAed and sent it in. The repair shop is claiming "oxidation & rust" and that I caused it. I never spilled anything on it. I just used it in a regular way in Hawaii, where I live. Asus seems to be claiming that using the laptop in Hawaii voids the warranty. But of course that language is nowhere to be found in the 1-year manufacturer's warranty.
Also, the photos they sent of the 'damage' do not show any damage to the USB-C port that is broken, and that is the reason I sent it in. Basically, they found some oxidation elsewhere on the laptop and used that as an excuse to not cover it under warranty.
We own a 5-year-old Lenovo and 4-year-old Dell laptop and neither has a problem despite operating in the exact same environment for much much longer than the Asus. So I can only conclude that Asus uses substandard parts that begin to corrode the minute they get within 50 miles of an ocean.
What recourse do I have? I disputed that I caused the damage, and the repair shop just sent me another email saying I damaged it. I emailed the CEO on the website. I've used twitter and reddit to warn people away from these corroding laptops.
Also, the photos they sent of the 'damage' do not show any damage to the USB-C port that is broken, and that is the reason I sent it in. Basically, they found some oxidation elsewhere on the laptop and used that as an excuse to not cover it under warranty.
We own a 5-year-old Lenovo and 4-year-old Dell laptop and neither has a problem despite operating in the exact same environment for much much longer than the Asus. So I can only conclude that Asus uses substandard parts that begin to corrode the minute they get within 50 miles of an ocean.
What recourse do I have? I disputed that I caused the damage, and the repair shop just sent me another email saying I damaged it. I emailed the CEO on the website. I've used twitter and reddit to warn people away from these corroding laptops.
brianvastag wrote:
Bought a Zephyrus G14 last June. USB-C on left side stopped working within 4 months. RMAed and sent it in. The repair shop is claiming "oxidation & rust" and that I caused it. I never spilled anything on it. I just used it in a regular way in Hawaii, where I live. Asus seems to be claiming that using the laptop in Hawaii voids the warranty. But of course that language is nowhere to be found in the 1-year manufacturer's warranty.
Also, the photos they sent of the 'damage' do not show any damage to the USB-C port that is broken, and that is the reason I sent it in. Basically, they found some oxidation elsewhere on the laptop and used that as an excuse to not cover it under warranty.
We own a 5-year-old Lenovo and 4-year-old Dell laptop and neither has a problem despite operating in the exact same environment for much much longer than the Asus. So I can only conclude that Asus uses substandard parts that begin to corrode the minute they get within 50 miles of an ocean.
What recourse do I have? I disputed that I caused the damage, and the repair shop just sent me another email saying I damaged it. I emailed the CEO on the website. I've used twitter and reddit to warn people away from these corroding laptops.
My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide resolution to this case. Please email me with the below details so I can work with related personnel to get this straightened out.
Product S/N:
RMA #:
Complete Shipping Address:
Full name:
Phone#:
Email:
My email is cl-adrian@asus.com.:
