Page 1 of 2 1 2 LastLast
Results 1 to 10 of 11
  1. #1
    New ROGer Array
    Join Date
    Dec 2021
    Reputation
    10
    Posts
    13

    Claymore II now split into two parts in armoury Crate and unable to update

    Installed the Live update patch today. After that it said there is an update for the keyboard so started installing that patch and it came back with a red triangle on the update button. Now the keyboard is appearing as two items that need to be updated, neither of which will update. The update will run for a while then it just comes back with a red triangle. the two items listed are

    ROG Claymore II version 20.32.02 date 2022/02/21
    B_ROG Claymore II(KB) version 20.12.01 date 2022/01/12

    there are no leds lighting up at all, and armoury crate is unable to connect to the device. The device is able to type letters like a normal keyboard but not send mapped keystrokes/marco's. Have tried holding the FN+ESC to reset the keyboard with no success.

  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    386
    Posts
    17,421

    Hi quartz9090,

    Were you able to get your ROG Claymore II updated?

  3. #3
    New ROGer Array
    Join Date
    Dec 2021
    Reputation
    10
    Posts
    13

    Unable to update or reset

    No I was not, the keyboard is acting just like a basic keyboard, no led at all. Tried the FN+ESC sequence to reset it with no luck. Tried uninstalling and reinstalling AC with no luck. going to see if I can talk to somebody about getting a RMA. the MyAsus and the support website was no help at all, no sections to get to chat to someone about the Claymore II keyboard at all.

  4. #4
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    386
    Posts
    17,421

    It seems there is an issue with your ROG Claymore II.

    Try this phone number, this is for pacific time.

    ASUS Phone Support - 1-888-678-3688

    Monday - Friday: 6AM - 9PM
    Saturday - Sunday: 6AM - 5PM

  5. #5
    New ROGer Array
    Join Date
    Dec 2021
    Reputation
    10
    Posts
    13

    Latest firmware corrected issue

    Quote Originally Posted by Nate152 View Post
    It seems there is an issue with your ROG Claymore II.

    Try this phone number, this is for pacific time.

    ASUS Phone Support - 1-888-678-3688

    Monday - Friday: 6AM - 9PM
    Saturday - Sunday: 6AM - 5PM
    Applied the latest firmware that came out earlier this month and that has corrected the issue. Just frustrating that this happens.

    Do not like that you have to have the software installed and macro's imported in for the keyboard to work and send keystrokes even if you have everything written to the keyboard Memory and are using manual profiles. First keyboard I have had that is like that, My other ones have saved the keystrokes/macros internally and I could move the keyboard from my home machine to and machine and the key mappings/macros were retained.

  6. #6
    New ROGer Array
    Join Date
    Apr 2022
    Reputation
    10
    Posts
    3

    Quote Originally Posted by quartz9090 View Post
    Installed the Live update patch today. After that it said there is an update for the keyboard so started installing that patch and it came back with a red triangle on the update button. Now the keyboard is appearing as two items that need to be updated, neither of which will update. The update will run for a while then it just comes back with a red triangle. the two items listed are

    ROG Claymore II version 20.32.02 date 2022/02/21
    B_ROG Claymore II(KB) version 20.12.01 date 2022/01/12

    there are no leds lighting up at all, and armoury crate is unable to connect to the device. The device is able to type letters like a normal keyboard but not send mapped keystrokes/marco's. Have tried holding the FN+ESC to reset the keyboard with no success.
    BUMP,
    im having the same exact issue please help, my keyboard is 'broken' at this point
    and im unable to properly install the firmware updateClick image for larger version. 

Name:	1pepamB.jpg 
Views:	0 
Size:	280.7 KB 
ID:	92893

    ive already tried uninstalling/reinstalling 2 times and i get the same error
    Last edited by 19pabs; 04-27-2022 at 11:00 PM.

  7. #7
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    386
    Posts
    17,421

    Hi 19pabs,

    Welcome to the ROG forum.

    Did you use the Armoury Crate uninstall tool to uninstall Armoury Crate?

    If not, give this a try.

    Select your operating system then click "Show all", it's the third download.

    https://www.asus.com/supportonly/Arm...Desk_Download/

    After using the uninstall tool, install Armoury Crate.

    Make sure you have the usb cable and the wireless dongle connected to preferably motherboard usb ports.

  8. #8
    New ROGer Array
    Join Date
    Apr 2022
    Reputation
    10
    Posts
    3

    hello Nate,

    yes, ive used the amory uninstall tool 3 times already and rebooted my computer but im still unable to install firmware updates.
    it downloads the update fine, but stops halfway through installation and i get this error

    " Sorry, we cannot finish the file installation. Please restart
    the system and retry. (Error code: 18)"

    i even tried removing the bluetooth dongle, but still that does nothing.

    not sure what to do at this point.

  9. #9
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    386
    Posts
    17,421

    Thank you,

    Connect the cable to your ROG Claymore II, connect the cable and dongle to motherboard usb ports, set the switch on your ROG Claymore II to RF 2.4GHz wireless mode.

    Then try running the update again.

    Does this get it to update?

  10. #10
    New ROGer Array
    Join Date
    Apr 2022
    Reputation
    10
    Posts
    3

    hey nate,

    thanks for the help, but i think i fixed my problem

    i think there might be issues with the armorycrateinstaller 3.1.3.0

    i used an older version i had on my hard drive (3.1.2.0) and it worked fined after that.

    for anybody else in the future having this issue, armorycrateinstaller 3.1.3.0 is not working properly

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •