Armory crate not recognizing devices

[Sushidog080]

I have a ROG Zephyrus G14 laptop, the one advertised with the laptops lid having the leds and rgb keyboard. Ever since I first opened the laptop armory crate hasn't recognized any of these devices.

Has anyone else had the same problem and may possible even know a solution on how to fix this?

*sorry if this is the wrong place to put this post*

[Gekasion]

Rog strix scar 15, same problem, I have been waiting for new updates for almost half a year, but they do not help. Support said they are working on the issue.

[brendan.danah]

I have an ROG Zephyrus G14. It's listed online as one of the devices compatible with the Anime Matrix, but it's never recognized as compatible in the app.

[SentientOne]

ROG Strix Z390-E Gaming MB: After installing latest version of Armoury Crate v5.1.5.0, Aura Sync does not recognize my RAM and the RAM lighting defaults to "rainbow". Uninstalled Armoury Crate and Aura Creator. Reinstalled AC and it did the same thing. Reinstalled Aura Creator and it does the same thing. This didn't happen before installing the latest Armoury Crate. I can see the RAM listed in Aura Creator, but it has disappeared when viewing Aura Sync.

[BigJohnny]

Sure you can get aRGB on everything but the ASUS MOBO header, don't use it anyway. Perfect control of MOBO, fans, strips, GPUs etc. Everything but the ASUS aRGB header. Gave up on Crate and AURA long ago. Trashed all my ASUS high$$ peripheral and went all Corsair.

[Brooklyndude718]

Rog strix scar 15, same problem, I have been waiting for new updates for almost half a year, but they do not help. Support said they are working on the issue.

When did u get that message from support? I had this laptop for over a year and the softwear only worked once.