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  1. 04-08-2022 03:01 PM #1
    -bluefire-
    -bluefire- no está en línea
    New ROGer Array -bluefire- PC Specs
    -bluefire- PC Specs
    MotherboardROG Strix Z-690E GAMING WIFI
    ProcessorIntel Core i7-12700K
    Memory (part number)Kingston Fury DDR5 2x16GB
    Graphics Card #1Gigabyte GeForce GTX 1080 Xtreme Gaming
    MonitorTUF Gaming VG32VQ
    Storage #1Kingston A2000 M.2 1000 GB
    Storage #2WD Blue SSD 1000 GB
    CPU CoolerROG RYUJIN II 360
    CaseROG Strix Helios
    Power SupplyROG THOR 1200P
    Keyboard Logitech G815
    Mouse Logitech G502
    Headset Logitech G935
    Mouse Pad ROG Sheath BLK LTD
    Headset/Speakers Logitech Z623
    OS Windows 10 64-bit
    Join Date
    Mar 2022
    Reputation
    10
    Posts
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    Unable to register Products / Not receiving Elite-Points

    I have a Problem with Armoury Crate and the Elite Page.

    First i didn't receive Elite-Points for registering Products or logging in daily anymore, then it stopped showing me the avaliable or past Activities and Rewards.

    Now i can't even register new Products, because it doesn't show me that Option anymore.

    No difference when i try it in Armoury Crate or in Firefox.

    I've sent a Mail to ASUS-Support, they can't help me because they don't have access to the Elite-Program and i should write to Elite-Support.

    I've sent a Mail to Elite-Support...no reaction

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  2. 05-03-2022 07:13 AM #2
    NickM1408
    NickM1408 no está en línea
    New ROGer Array NickM1408 PC Specs
    NickM1408 PC Specs
    MotherboardASUS ROG B550-E
    Processor3800XT
    Memory (part number)G.skill 16GB
    Graphics Card #1ASUS 2070 Advance Edition
    Storage #1Seagate Firecuda 520
    Storage #2some generic intel m.2
    CPU CoolerNZXT Z72
    CaseASUS HELIOS
    Power SupplyASUS THOR 850W
    OS Windows 10
    Network RouterROG Rapture GT-AX11000
    Join Date
    Mar 2021
    Reputation
    10
    Posts
    5

    Talking

    Quote Originally Posted by -bluefire- View Post
    I have a Problem with Armoury Crate and the Elite Page.

    First i didn't receive Elite-Points for registering Products or logging in daily anymore, then it stopped showing me the avaliable or past Activities and Rewards.

    Now i can't even register new Products, because it doesn't show me that Option anymore.

    No difference when i try it in Armoury Crate or in Firefox.

    I've sent a Mail to ASUS-Support, they can't help me because they don't have access to the Elite-Program and i should write to Elite-Support.

    I've sent a Mail to Elite-Support...no reaction

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    Â* Â*


    Hello! I hear the website is back up! Give it a try.
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  3. 05-04-2022 05:58 AM #3
    -bluefire-
    -bluefire- no está en línea
    New ROGer Array -bluefire- PC Specs
    -bluefire- PC Specs
    MotherboardROG Strix Z-690E GAMING WIFI
    ProcessorIntel Core i7-12700K
    Memory (part number)Kingston Fury DDR5 2x16GB
    Graphics Card #1Gigabyte GeForce GTX 1080 Xtreme Gaming
    MonitorTUF Gaming VG32VQ
    Storage #1Kingston A2000 M.2 1000 GB
    Storage #2WD Blue SSD 1000 GB
    CPU CoolerROG RYUJIN II 360
    CaseROG Strix Helios
    Power SupplyROG THOR 1200P
    Keyboard Logitech G815
    Mouse Logitech G502
    Headset Logitech G935
    Mouse Pad ROG Sheath BLK LTD
    Headset/Speakers Logitech Z623
    OS Windows 10 64-bit
    Join Date
    Mar 2022
    Reputation
    10
    Posts
    7

    :(

    Quote Originally Posted by NickM1408 View Post
    Â* Â*


    Hello! I hear the website is back up! Give it a try.
    Thank you!

    Still no Elite-Points unfortunately Support is really unresponsive

    But at least the website looks normal again
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  4. 05-06-2022 04:41 PM #4
    NewLands
    NewLands no está en línea
    New ROGer Array
    Join Date
    May 2022
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    I am having the same issue. *

    I am unable to register my products through the ROG program. It says my serial numbers are invalid. I tried one of my newly purchased ROG products (ROG Z690-F Gaming Wi-Fi) through the ASUS version of my profile, and it worked. I did not receive any ROG Elite points, however.

    What do we do?*
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  5. 05-08-2022 08:10 PM #5
    -bluefire-
    -bluefire- no está en línea
    New ROGer Array -bluefire- PC Specs
    -bluefire- PC Specs
    MotherboardROG Strix Z-690E GAMING WIFI
    ProcessorIntel Core i7-12700K
    Memory (part number)Kingston Fury DDR5 2x16GB
    Graphics Card #1Gigabyte GeForce GTX 1080 Xtreme Gaming
    MonitorTUF Gaming VG32VQ
    Storage #1Kingston A2000 M.2 1000 GB
    Storage #2WD Blue SSD 1000 GB
    CPU CoolerROG RYUJIN II 360
    CaseROG Strix Helios
    Power SupplyROG THOR 1200P
    Keyboard Logitech G815
    Mouse Logitech G502
    Headset Logitech G935
    Mouse Pad ROG Sheath BLK LTD
    Headset/Speakers Logitech Z623
    OS Windows 10 64-bit
    Join Date
    Mar 2022
    Reputation
    10
    Posts
    7

    Sad to hear that

    All i was told is to contact eliterewards_support@asus.com

    Hope it works better for you than for me
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