ROG Claymore II causing Suspend (Linux Mint)

[ADB_]

Yeah I was almost certain it has onboard memory, but he's the "expert" so I actually believed him. Thanks

Hi, I've had the same problem, I updated the firmware via windows, but nothing change. I solved the problem in this way: turn on the keyboard BEFORE of the laptop, then keep the keyboard on pressing some key during the startup and now it works.

[TinMan1325]

Hi, I've had the same problem, I updated the firmware via windows, but nothing change. I solved the problem in this way: turn on the keyboard BEFORE of the laptop, then keep the keyboard on pressing some key during the startup and now it works.

Thanks, I'll give this a try. I still haven't been able to update the firmware of my keyboard yet

Do you have to do this every time you turn your computer on?

You're using Linux as well? Does Linux recognize your keyboard?

When I type "inxi -Fxxxrz" in the terminal, I can only see the mouse and nothing it there for the keyboard. This is what I get

Battery:
Device-1: hidpp_battery_0 model: Logitech Wireless Gaming Mouse
serial: <filter> charge: 55% (should be ignored) rechargeable: yes
status: Discharging

It will recognize my other keyboards when they are hooked up though, so it's definitely an issue with the ROG Claymore

[ADB_]

Hi, yes, I've to do this every time.

I can't see the keyborad with the inxi command, but I can see it with the lsusb command:

Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 008: ID 0a5c:5843 Broadcom Corp. 58200
Bus 003 Device 007: ID 0c45:6a09 Microdia Integrated_Webcam_HD
Bus 003 Device 005: ID 0b05:196b ASUSTek Computer, Inc. ROG CLAYMORE II
Bus 003 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 003 Device 006: ID 2109:0101 VIA Labs, Inc.
Bus 003 Device 004: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 003 Device 002: ID 2109:2813 VIA Labs, Inc. USB2.0 Hub
Bus 003 Device 009: ID 8087:0026 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 003: ID 0bda:8153 Realtek Semiconductor Corp. RTL8153 Gigabit Ethernet Adapter
Bus 002 Device 002: ID 2109:0813 VIA Labs, Inc. USB3.0 Hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

I'm using Ubuntu 20.04.4 LTS - Gnome 3.36.8

Let me know if you need more information.

Thanks, I'll give this a try. I still haven't been able to update the firmware of my keyboard yet

Do you have to do this every time you turn your computer on?

You're using Linux as well? Does Linux recognize your keyboard?

When I type "inxi -Fxxxrz" in the terminal, I can only see the mouse and nothing it there for the keyboard. This is what I get

Battery:
Device-1: hidpp_battery_0 model: Logitech Wireless Gaming Mouse
serial: <filter> charge: 55% (should be ignored) rechargeable: yes
status: Discharging

It will recognize my other keyboards when they are hooked up though, so it's definitely an issue with the ROG Claymore

[TinMan1325]

Hi, yes, I've to do this every time.

I can't see the keyborad with the inxi command, but I can see it with the lsusb command:

Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 008: ID 0a5c:5843 Broadcom Corp. 58200
Bus 003 Device 007: ID 0c45:6a09 Microdia Integrated_Webcam_HD
Bus 003 Device 005: ID 0b05:196b ASUSTek Computer, Inc. ROG CLAYMORE II
Bus 003 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 003 Device 006: ID 2109:0101 VIA Labs, Inc.
Bus 003 Device 004: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 003 Device 002: ID 2109:2813 VIA Labs, Inc. USB2.0 Hub
Bus 003 Device 009: ID 8087:0026 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 003: ID 0bda:8153 Realtek Semiconductor Corp. RTL8153 Gigabit Ethernet Adapter
Bus 002 Device 002: ID 2109:0813 VIA Labs, Inc. USB3.0 Hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

I'm using Ubuntu 20.04.4 LTS - Gnome 3.36.8

Let me know if you need more information.

Thanks for letting me know

Did updating the firmware seem to make any difference at all?

[ADB_]

No, I didn't see any difference.

[TinMan1325]

No, I didn't see any difference.

Dang. Ok thanks

[TinMan1325]

Well it seems my computer is going into suspend/hibernate mode when the LEDs on the keyboard turn off due to inactivity. I'm not sure if this was always the case and it took me this long to notice it, but I kind of think it wasn't. Before my computer seemed to go into suspend/hibernate more frequently than this. Who knows

[TinMan1325]

I don't think my firmware is up to date?

I clicked on the update for UWP App & Core Service and that seems fine now, and says it's up to date and the Update button is no longer pressable

But with Device & Component, it doesn't say Up to date, it says Update. I click on the Update button and I get a prompt telling me to turn off my keyboard, plug it in, and make sure the dongle is in. Then I click on ok and nothing happens. I'm not sure what I'm doing wrong here

Windows 10

[Nate152]

Hey TinMan1325

I see you got windows !

To update the ROG Claymore II, connect the cable and the dongle to motherboard usb ports, connect the cable to the ROG Claymore II and set the wireless switch to 2.4GHz wireless mode.

Click the update button and tell me what happens.

[TinMan1325]

Hey TinMan1325

I see you got windows !

To update the ROG Claymore II, connect the cable and the dongle to motherboard usb ports, connect the cable to the ROG Claymore II and set the wireless switch to 2.4GHz wireless mode.

Click the update button and tell me what happens.

I did

I think I finally got it updated... but now I'm right back where I started. Key strokes are being missed and others are being spammed, plus my computer is going back into Suspend more frequently

The keys being missed/spammed is happening on both Windows and Linux. The Suspend is only on Linux