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  1. #1
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    RMA bent and damaged my 3080 TUF

    Hello everyone. I'm at my wit's end and I had seen a similar thread (about the same RMA service place no less!) so I thought maybe this could possibly help. This will be a bit of a long tale, my apologies beforehand.

    I have an RTX 3080 TUF 10 GB card. It's the non-OC version that isn't made anymore. Serial number of L8YVCM057464CR3

    The card was working quite brilliantly up until this winter when I started to experience black screen crashes, where the PC and the game would still be running, but the screen would go black and the card would ramp up to 100 percent fan speed until I reset the computer. I'd know the game itself would still be running due to still getting sound input. I first suspected the computer itself, but testing my friend's 3080 TUF in my computer, the PC was completely fine. The card was the issue.

    Compared to my friend's GPU, my temps were a little bit higher, I suspected perhaps that was the issue so I gave it to the official ASUS RMA service close by me in Istanbul, Turkey.

    I intended to re-paste it myself, but doing so would void the guarantee, so I instead just gave it to the RMA. I'm talking like, a hotspot difference of 20 degrees with the main temps. That was it.

    The name of the RMA service is SMS INFOCOMM Teknoloji Servis LTD. ŞTİ.

    A limited liability company that works in the name of Asus as their official RMA service in Turkey.

    My service number for this first RMA was TRB8N40094

    A week later I received a message that my card was repaired and was ready to be taken. They told me they had replaced the pads and paste. They gave me the card in bubble-wrap, I went back home, and to my horror...

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    That is quite literally 1 minute after I got the card out of the bubble wrap at home. Look at that PCB and how ridiculously bent it is at the end. I could not believe it.

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    This is BEFORE I gave the card to the RMA service. Yes, the card is sagging but that is only because I removed the sag holder before taking the card out, the card was always used with a sag holder (and sagging cannot bend the PCB anyway.), and in another picture you see it with the holder too.

    The card was perfectly straight until the RMA damaged it.

    Deciding to test the card and get some pictures before I gave it back to the RMA, I booted the computer up and ran some games and benches..

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    A brilliant hot spot temperature of 107 degrees. The card had thermally throttled itself to 220 watts and it was running on absolute maximum RPM in fans (3000 rpm!!!) despite a main core temperature of 67, due to the ridiculous hotspot temperature and very low power usage. Even a main temp of 67 is ridiculous considering the max fan speed and 200 watts of usage. I am assuming the bent PCB caused terrible mounting pressure and inequality.

    For those doubting my words, here is what this 330 watt power limit card normally looks like at max usage, courtesy of my friend's 3080 TUF.

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    Obviously I went back to the RMA. They immediately refused any sort of responsibility. I called in the technician who had "repaired" my card. He refused to come, but another technician came in. The guy did not know what a hotspot temperature even was. He simply said to me "your card runs so we just gave it to you".

    I left the card with them and asked for a new card. They said I should ask ASUS headquarters, so I called them, they asked for my bill of purchase, I e-mailed it to them. The RMA service said that they would "repair" my card while waiting for HQ's instructions, and simply made another RMA service call.

    The service number of this second RMA was TRB8N40747

    I received another text that the repair was done so I went to get my card. This time I refused to take the card and said that I wanted to see it running first.

    My request for a card swap was refused. For a card they themselves damaged.

    I was taken into the building where they do the repairs...almost all of the technicians except the one I talked to were teens. 18-19. I can see how my card got damaged.

    They ran 3dmark on the card. PCB was still bent. I saw that it was ramping up the fans to max speed again despite a main temp of 70. Normally, this card never goes above mid 60's and never reaches max rpm at max usage. Just look at that screenshot of a normal 3080 I posted up top. I explained this to the technician.

    He just said that they can't know what is optimal performance for each model of card and that they just acted according to what the asus diagnostic tool said. Which apparently gave an error that said "fan/thermal" to them. So they replaced the fans and called it a day.

    No matter how much I explained that a fan swap was useless, and that they weren't showing enough metrics, and that mounting was probably the issue due to the hotspot, he didn't budge. He told me to get the card home and test it again and if it doesn't work out, apparently they would message ASUS international to ask for what to do.

    So I brought the card home and voila..

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    To their credit the card wasn't thermally throttling at least, but a hotspot difference of nearly 40 degrees, very high temps, and always max on fan speed is absolutely unusable. You cannot run ANY game without the fans ramping up to 3000 RPM because the hotspot is always at 100 plus degrees no matter the watt usage.

    Again, compare these to the normal temps of an optimal 3080 of a friend's that I posted up there.

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    Oh and my beloved card is still bent to all hell.

    I delivered the card back to the RMA the exact same day, and this final service number is TRB8N41353.

    The card is still there in service as far as I know.


    I intend to take them to court if ASUS cannot help me. I am absolutely crestfallen that a quality brand like ASUS would ever team up with these people to service their cards, to so openly damage them and to claim no responsibility. I love ASUS cards but this RMA experience has absolutely ruined my trust.

    Also, the card's serial number is registered into somebody else's name in ASUS' site as I bought the card from them 1 month after their purchase. I still have the bill of purchase from them, it is no issue.

    For the love of god, someone please offer advice. I do not know if I should attempt to repaste and repad the card myself after I take it back, because the PCB might be bent too far for it to ever mount properly again. I also feel wronged, why should I have to repair something the literal RMA service damaged?

    Edit: I would also like to mention as a final note that mine isn't the only card they damaged. On Turkish reviewing sites, SMS INFOCOMM has many, MANY complaints regarding bent and otherwise damaged cards.
    Last edited by huleyn162; 04-22-2022 at 01:09 AM.

  2. #2
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    Hi huleyn162,
    I'll consult our tech team more about this.
    Sorry for any inconvenience caused.

  3. #3
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    Quote Originally Posted by STARRAIN@ROG View Post
    Hi huleyn162,
    I'll consult our tech team more about this.
    Sorry for any inconvenience caused.
    Hello Starrain. Thank you for responding.

    If it is no issue to ask, when can I expect a further response?

    I can send videos of benchmarks/games being run if needed.

  4. #4
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    Hi huleyn162,
    Did you mention the black screen issue while sent RMA?
    Did you get the black screen issue while gaming after repair?
    Did the black screen issue occur in the specific games or in all games?
    Did you run furmark test after RMA? IF yes, may I get the result of furmark test?
    Thank you.
    Last edited by STARRAIN@ROG; 04-25-2022 at 02:19 AM.

  5. #5
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    Quote Originally Posted by STARRAIN@ROG View Post
    Hi huleyn162,
    Did you mention the black screen issue while sent RMA?
    Did you get the black screen issue while gaming after repair?
    Did the black screen issue occur in the specific games or in all games?
    Did you run furmark test after RMA? IF yes, may I get the result of furmark test?
    Thank you.
    Hello.

    To answer your questions:

    1: Yes.

    2: No, but only because I used the card for 2 minutes total before I sent it back to RMA. The card was overheating to 105 degrees instantly, becoming unusable. I sent it back to RMA that day. To clarify, I sent the card to RMA in normal condition, they damaged it by bending the PCB, I tried running games and it was overheating like crazy, so I sent it back to RMA. I used it very little before sending it back to RMA again so it didn't have a chance to crash. My card was not overheating before I sent it to the RMA service.

    3: Mostly Tarkov and Hunt: Showdown. Stuff that would stress the card. The issue is not my computer because another 3080 worked just fine in it.

    4: Yes, those furmark results are up top in the original post. The two furmark pictures taken from camera are from my card. One is after the 1st RMA, the other is from the second RMA. The screenshot one IS NOT my card, I just put that as an example of what a normal 3080 should be.

    My apologies Starrain but I feel like there is a misunderstanding here. I don't care about the black screen issue at this point. The RMA service literally BENT my card, and gave my card back to me with horrible temperatures, making it unusable. I realize the original post is long, but please read it. The RMA service damaged my card so much that the black screen is not the biggest issue now.


    This is about the RMA service damaging and making my card unusable.
    Last edited by huleyn162; 04-25-2022 at 04:41 AM.

  6. #6
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    Hi huleyn162,
    Thank you for your reply.
    I've forwarded your information and reply to our Turkish local team.
    Our local team member has called you regarding to your case. If you have any questions and concerns, please call her for further discussion.
    We will also follow up the case.
    Thank you.

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