Results 11 to 18 of 18
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05-10-2022 12:03 PM #11
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- May 2016
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I've used MyAsus to report this to technical support. Hope they will look into it!
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05-10-2022 07:33 PM #12
- Join Date
- Apr 2021
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My asus , customer support
Hello
I want to use the customized diagnosis section or the other of the customer support sections. Everything is done halfway and does not continue until it is 100%.
What do you think I should do?
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05-13-2022 06:02 PM #13
xeromist PC Specs Laptop (Model) Dell Inspiron 15 7567 Motherboard MSI x470 Gaming Plus Processor AMD 2600X Memory (part number) 16GB Crucial Ballistix Elite 3600 Graphics Card #1 ASUS GTX 1080 Strix Monitor BenQ BL3200PT Storage #1 Intel 600p NVMe CPU Cooler Wraith Case custom Antec 900 Power Supply Corsair HX1000 Keyboard Logitech Orion Spark Mouse Logitech MX500 Headset Plantronics 777 with Oregon Aero upgrade
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- Jul 2010
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* Support disease research with Folding@Home *
< < < Click the drop-down above my avatar for my PC specs!
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05-22-2022 02:07 AM #14
- Join Date
- Oct 2017
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- 6
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- 26
How can you downgrade firmware? I tried with 325 but it just showed a system firmware error in device manager then upon reboot it auto-installed 327 again. Tried it twice with same result.
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05-26-2022 07:41 AM #15
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- May 2016
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- 10
- Posts
- 6
Right click on firmware in device manager, uninstall, check remove the driver, do a new hardware scan, disable firmware (keep it disabled or else windows will update again). Use the hide windows updates tool just in case. If the update gets pushed again, just cancel the update process when system reboots in ezflash.
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05-27-2022 02:28 AM #16
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- Oct 2017
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05-28-2022 12:58 AM #17
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- Mar 2021
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the problem that downgrade doesn't help. it takes me to reboot my laptop to get more RPM
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06-10-2022 09:02 PM #18
- Join Date
- Jun 2021
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- 2
Aupport ticket filed
I filed a support ticket asking for restoring previous max RPM cap with next BIOS update or return money.
I used to have 6900 rpm in manual mode, GPU on AVG ca 75-80C (active cooling pad, high load), CPU saw 90C threshold from safe distance .
Now GPU constantly works over 80C, HotSpot over 90C (gaming on FPS), CPU reaches often 90C and slightly above. Max RPM in manual mode I observed is 6300 rpm. Still on active cooling pad.
That's a hell of bad update, ASUS crew.
Please file support tickets, otherwise ASUS will keep igonring complaints. From what I see in reddit, they usually do anyway, but that's simply shortening lifespan of GPU/CPU - means hardware we all purchased. Not acceptable.
--- EDIT
I own G533QR. A higher shelf laptop from 2021.
BIOS 327 - under aggressive load on GPU
GPU - ca 86C
GPU HOTSPOT - 96C+, peaking higher on occasion
CPU - ca 90C, peaking higher often
Max RPM on fans - 6300 rpm (as reported by Armoury crate)
Profile: manual, with agressive fan speed curve
OVerwatch, game from 2016 - incredible suttters due to overheating every X minutes, downgrading graphical settings only stretched the time between stutters
BIOS 325 - under aggresive load on GPU
GPU - ca 76C
GPU HOTSPOT - 86C tops, peaking higher on occasion
CPU - ca 77C on average, peaking higher often
Max RPM on fans - 7500-7700 rpm (I do believe armoury crate has a bug, I recall 7100-7400rpm on prev version of armoury crate)
Profile: manual, with agressive fan speed curve
OVerwatch, game from 2016 - no f...ng problem, as it used be, using even Nvidia optimized settings from geforce experience (ultra, as I see it)
So I will be relaying, what the support said here. For reference. And in reddit thread too I think ;-)
--- UPDATE Jun 16
Support team answer is kind of dismissive.
'Reinstall things' + 'can't donwgrade your BIOS manually, you need to send it to service'.
I decided to disagree, point out where they are wrong and demand more specific answers. Also suggested checking with customer protection service authority (I happen to live in EU) if that's not a mass consumer rights infrigement if the dismissive answering keeps going on.
--- UPDATE Jun 24
Support team acknoweldged the issue and passed on information a BIOS update with fix should be released by the end of the month. Nice.
I still have not received full release note on 325 and 327, neither it's published on ASUS website - thus the risk level and impact of shortening lifespan of components due to either overheating or working on 325 remains unknown. Not nice.Last edited by PsychoFish; 06-23-2022 at 10:35 PM. Reason: updated with most recent support response