Page 1 of 2 1 2 LastLast
Results 1 to 10 of 11
  1. #1
    New ROGer Array
    Join Date
    Apr 2022
    Reputation
    10
    Posts
    16

    ASUS Zephyrus G15 3070 2021 what happened with the fingerprint reader??????? - solved

    Ok. i've been only using windows 11 for the past couple of months with no other issues besides the well-known latency with audio and stuttering probably related to fTPM but, decided to install windows 10 on a secondary drive i had installed on the laptop to see how it would perform in comparison.

    It all seemed to be going just fine during driver installation up till the point when the MyAsus app recommended this "keyboard firmware critical update", this update had never appeared before on my windows11 MyAsus app but nonetheless decided to install it with the w10 installation. Then when i tried to configure the fingerprint reader on windows 10 it was telling me no fingerprint reader was detected.

    i switched to windows 11 on the other drive and realized it was not working there either.
    I decided to FORMAT the PC and delete all partitions to avoid doing any troubleshooting but still same problem. Now the fingerprint reader does not work with any of the attempts i've made of reinstalling the software, and doing the troubleshooting Asus recommends. Has anybody experienced this issue?.

    I'll attach some screenshots.

    Click image for larger version. 

Name:	Screenshot 2022-05-03 110729.png 
Views:	0 
Size:	313.0 KB 
ID:	92937
    Click image for larger version. 

Name:	Screenshot 2022-05-03 110748.png 
Views:	0 
Size:	231.9 KB 
ID:	92938
    Click image for larger version. 

Name:	Screenshot 2022-05-03 121734.png 
Views:	0 
Size:	111.2 KB 
ID:	92939
    Last edited by GreyWind007; 05-03-2022 at 06:00 PM.

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010
    Reputation
    397
    Posts
    8,399

    Have you tried installing the touchpad driver from the product support page?
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    New ROGer Array
    Join Date
    Apr 2022
    Reputation
    10
    Posts
    16

    Quote Originally Posted by xeromist View Post
    Have you tried installing the touchpad driver from the product support page?
    the touchpad driver and fingerprint sensor are 2 different things, the fingerprint sensor on this laptop is in the power on button. But will try.

    EDIT: this didn't work.
    Last edited by GreyWind007; 05-04-2022 at 10:12 PM.

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010
    Reputation
    397
    Posts
    8,399

    Ah, I was hoping maybe it was tucked into one of the other driver packages. Based on the hardware code I'm wondering if it attempted a firmware update and failed during the process. That would definitely suck.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #5
    New ROGer Array
    Join Date
    Apr 2022
    Reputation
    10
    Posts
    16

    Quote Originally Posted by xeromist View Post
    Ah, I was hoping maybe it was tucked into one of the other driver packages. Based on the hardware code I'm wondering if it attempted a firmware update and failed during the process. That would definitely suck.
    but the keyboard works just fine. is it there a way to patch through with another firmware update for the keyboard that is not corrupted or something??? i don't seem to find any firmware online to do this.

  6. #6
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010
    Reputation
    397
    Posts
    8,399

    Like you said, the fingerprint reader is not the keyboard so unless ASUS is bundling those two hardware devices an update for the keyboard won't do anything. ASUS *used* to have a driver package that handled several of the laptop interface components in one go but that was many generations ago. My suggestion was a shot in the dark, really.

    It's possible ASUS may not have a self-published driver for the fingerprint reader. It might just rely on the drivers already built into Windows.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  7. #7
    New ROGer Array
    Join Date
    Apr 2022
    Reputation
    10
    Posts
    16

    Quote Originally Posted by xeromist View Post
    Like you said, the fingerprint reader is not the keyboard so unless ASUS is bundling those two hardware devices an update for the keyboard won't do anything. ASUS *used* to have a driver package that handled several of the laptop interface components in one go but that was many generations ago. My suggestion was a shot in the dark, really.

    It's possible ASUS may not have a self-published driver for the fingerprint reader. It might just rely on the drivers already built into Windows.
    right. but following your logic this can't be a driver issue, since the fingerprint reader worked just fine before this random keyboard firmware update on w10, not even w11. after i did a clean install if it was a driver issue this should not be happening at all but it is persistant. i guess i will just have to rma it.

  8. #8
    New ROGer Array
    Join Date
    Apr 2022
    Reputation
    10
    Posts
    1

    Cool A solution to the fingerprint reader

    Hello dear ones, I managed to find a solution to the problem of the fingerprint reader.


    1. Enable the hidden view of the device manager.
    2. Uninstall fingerprint reader driver (check the box shown).
    3. download the driver from the official ROG website and install it.
    4. Restart the pc.

    P.D. the startup error with windows 11 updates

    I HOPE THIS OPTION WORKS FOR YOU
    Last edited by AxelNR; 05-13-2022 at 10:05 PM.

  9. #9
    New ROGer Array
    Join Date
    Apr 2022
    Reputation
    10
    Posts
    16

    Quote Originally Posted by AxelNR View Post
    Hello dear ones, I managed to find a solution to the problem of the fingerprint reader.


    1. Enable the hidden view of the device manager.
    2. Uninstall fingerprint reader driver (check the box shown).
    3. download the driver from the official ROG website and install it.
    4. Restart the pc.

    P.D. the startup error with windows 11 updates

    I HOPE THIS OPTION WORKS FOR YOU
    \
    what rog drivers are u refering to exactly?

  10. #10
    New ROGer Array
    Join Date
    Apr 2022
    Reputation
    10
    Posts
    16

    Fixed

    out of the blue, in windows11(i was about to RMA the laptop) this random window came about telling me there was a keyboard firmware update available and that my keyboard would be disconnected for a couple of minutes. this actually took 1 second and now the fingerprint reader works again, so definitely someone noticed and released an update on the firmware which made it work again. so dodgy since i didn't hear of anyone else having this issue but at least now it is fixed and i have a screenshot to prove the existance of this particular firmware update, which previously bricked the sensor.

    Click image for larger version. 

Name:	keyboard firmware update fix for fingerprint sensor.png 
Views:	0 
Size:	253.4 KB 
ID:	93139

Page 1 of 2 1 2 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •