ASUS support product damage accusations

[STARRAIN@ROG]

Hi Woomack,
Is your serial number M9MCFM00419***V?
Thank you.

[Woomack]

Hi Woomack,
Is your serial number M9MCFM00419***V?
Thank you.

Hi STARRAIN,

Yes, that's correct.

[Woomack]

This is what I received from the store support - they got this from ASUS as proof but it proves nothing.

This is the photo sent by ASUS support - the socket is in perfect condition, all pins are in straight line etc.



This is the photo sent by ASUS support where they marked the "damage". As you can see the CPU "key" causes shades exactly in the 2 spots which are marked (the way how the light reflects on the socket pins but passes these 2 spots). The same effect is on the other side of the socket on my photos posted in this thread - because of a different light angle. We thought they meant the area in the center while they marked the sides. How can this be proof of the user's damage?




Btw. the store support said that ASUS actually said that the paid repair would cost 25 EUR (which would be even acceptable considering the motherboard cost). However, they don't offer paid repairs because of the components shortage as all parts go to the warranty repairs. Should I assume they void warranties and look for problems that don't exist because of the components shortage? (this maybe isn't the right assumption but clearly the end user may think this way).

[STARRAIN@ROG]

Hi Woomack,
I'll consult our team more about your case.
Thank you.

[STARRAIN@ROG]

Hi Woomack,
Please send the motherboard to our RMA again and share the new RMA number to me.
I'll inform our local RMA center to check it again.
Thank you.

[Woomack]

Hi STARRAIN,

Thank you. I will send the motherboard today, but it has to pass the store support, so I guess it will take some days.

[STARRAIN@ROG]

Hi Woomack,
I understand there is some internal process in the store. Once the store helps to create RMA, please share me the RMA number for tracking.
Thank you for your help.

[Woomack]

The store received one RMA for more products - CZA1N51878 and the serial number which was already in previous posts.
The package should arrive at ASUS support in 1-2 days (it will be shipped today).

[STARRAIN@ROG]

Hi Woomack,
I'll inform our local RMA center to look after it.
Thank you for your information.

[Woomack]

Hi Woomack,
I'll inform our local RMA center to look after it.
Thank you for your information.

Hi STARRAIN,

I've just received info from the store that ASUS decided to replace the motherboard and the store will send a new one today.
Thanks for your help. I will probably confirm everything when I receive the motherboard.