Page 1 of 2 1 2 LastLast
Results 1 to 10 of 12
  1. #1
    ROG Junior Member Array
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    3

    Thumbs up Armoury Crate Still Broken. Can't Access Ryujin or Fan Xpert

    There was an update to Armoury Crate on 4.25 that broke access to all devices in Armoury Crate, and would throw a script error every time the PC woke from sleep. Even a full uninstall/reinstall didn't resolve the issue. After looking around online it was apparent that this was fairly widespread, so I waited for an update. The software for the motherboard, GPU, Ryujin, and FanXpert all updated to 2.1.3.0 this morning, which resolved the script errors that were popping up, but I am *still* unable to access Device -> ROG Ryujin II or Device -> FanXpert. Clicking either of these results in a quick flash and then black space in the UI, and eventually the following error pops:

    We are sorry there is an error on the device page. The application is going to reload the device page now (2006)

    So I've lost the ability to edit/update the display on the Ryujin (it's just a repeating default gif for weeks now) and I can't access the fans at all. We're entering the third week of this software being broken. Are there any third-party options for the Ryujin II screen or FanXpert? I'm ready to dump Armoury Crate at this point.

    Current version of Armoury Crate: 5.1.5.0

  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    386
    Posts
    17,419

    Hi Hoverboy,

    Welcome to the ROG forum.

    Unfortunately, the device page error will require a windows reinstall.

  3. #3
    ROG Junior Member Array
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    3

    Quote Originally Posted by Nate152 View Post
    Unfortunately, the device page error will require a windows reinstall.
    Thanks for the reply, but reinstalling an entire operating system is a massive ask of people depending on how much they use their PC. Like, multiple days of setting everything back up massive. Things were working fine, Asus rolled out an update on April 25th that broke things, and now their "fix" is for the end users to reinstall Windows?

    Is there a 3rd party option to get the display on the Ryujin II to show what I want, because making me reinstall my operating system really, really makes me want to uninstall Armoury Crate.
    Last edited by Hoverboy; 05-10-2022 at 04:39 AM.

  4. #4
    New ROGer Array RogScott PC Specs
    RogScott PC Specs
    MotherboardROG Strix Z690-E Gaming Wifi
    ProcessorIntel i9-12900K
    Memory (part number)32gb (2x16) Corsair Vengeance DDR5-4800
    Graphics Card #1EVGA 3090 FTW3 Ultra
    Monitor1) Dell U3014 2) Dell 2412M
    Storage #1Samsung 980 Pro 2tb nvme
    Storage #22x Samsung 980 Pro 1tb nvme
    CPU CoolerROG Ryujin II 360
    CaseCorsair 7000D Airflow
    Power SupplyEVGA 1200
    Keyboard Asus Strix Flair II Animate
    Mouse Logitech G502
    Headset Logitech G35
    Mouse Pad Perixx DX-2000
    Headset/Speakers Logitech 5.1
    OS Windows 11 Pro
    Network RouterAsus RT-AX86U

    Join Date
    Mar 2022
    Reputation
    20
    Posts
    44

    Try the AC uninstall/reinstall again

    Quote Originally Posted by Hoverboy View Post
    ... reinstalling an entire operating system is a massive ask of people depending on how much they use their PC. Like, multiple days of setting everything back up massive.
    I agree completely. I'm sure there are people who have simple installations, just Windows at mostly default settings and a couple apps or a few games. But for people who have lots of apps, and customize their settings, it is a massive days-long task to reinstall the OS and apps.

    Quote Originally Posted by Hoverboy View Post
    Is there a 3rd party option to get the display on the Ryujin II to show what I want, because making me reinstall my operating system really, really makes me want to uninstall Armoury Crate.
    I have not seen any 3rd party tool to control either the display or the pump and embedded fan of the Ryujin-II. AIDA64 can display some stats/temps on the screen, but I do not know if it can do that without AC installed. Personally, I will never again buy a pump/radiator that cannot be plugged into standard fan/AIO headers and controlled entirely from the BIOS or 3rd party tools.

    I did run my Ryujin-II for a while without AC, letting the pump and internal fan use whatever their firmware defaults are and connecting the radiator fans to the MB for bios control. That mostly worked but wasn't the best in terms of fan/pump response to high load, and of course the display just shows the default animation. AC is really the only option (at least right now) that provides full control of the Ryujin-II.

    My suggestion would be another complete uninstall using the ASUS AC uninstall tool. Then reboot and run Windows Disk Cleanup to delete all temporary files. Then try the AC installation again. There have been multiple AC component updates in the last few weeks (several in just the last couple days), so hopefully you'll have a better result than you have now. Also be aware that the installation may fail multiple times, usually complaining about internet, so you may have to run it multiple times before it succeeds.
    Last edited by RogScott; 05-10-2022 at 05:27 PM.

  5. #5
    ROG Junior Member Array
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    3

    Quote Originally Posted by RogScott View Post
    My suggestion would be another complete uninstall using the ASUS AC uninstall tool.
    Thanks for the reply & suggestion. Do you happen to have an official link to their uninstall tool? As of last week it was MIA on Asus websites, resulting in 404 Unauthorized Access errors, and the only options to download it were from people posting versions that they had up to OneDrive/Google Drive on one of the Asus sub-reddits.

  6. #6
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    386
    Posts
    17,419

    Sure,

    You get the Armoury Crate uninstall tool from the ASUS Support Center.

    Select your operating system then click Show all, it's the third download.

    https://www.asus.com/supportonly/Arm...Desk_Download/

  7. #7
    ROG Junior Member Array
    Join Date
    Feb 2014
    Reputation
    10
    Posts
    2

    Getting this error since this morning, all components in Armoury Crate are up-to-date. Fan speed stays at lowest setting, not increasing along with temperature. This is a danger to the hardware and cannot use my machine until fixed. This is definitely coming from Amoury crate:

    bundle-3497a882c9eb630b38d3.js

    (self.webpackChunkfrontend_devices=self.webpackChu nkfrontend_devices||[]).push([[289],{38289:function(e,t,r){"use strict";r.r(t);const i=Object.freeze({NORMAL:"0",PLC:"1"});t.default={d evice:"ROG FAN CARD 3",guid:"19a626ed-783a-4d0e-8e7b-5fa069ad348b",productName:"fancard",deviceType:"15 ",theme:"rog",profileCount:1,deviceProps:{},functi onList:[{id:"FanControl",text:"Fan Control",langRef:"row_517"},{id:"Lighting",text:"L ighting",langRef:"row_4"},{id:"FanInfo",text:"Fan Info",langRef:"row_563"},{id:"FirmwareUpdate",text :"Firmware Update",langRef:"row_77"}],fanControl:{hasApplyTo:!0,hasDefaultBtn:!1,hasRes etBtn:!1,hasFanTuning:!0,hasFanSpinUp:!0,hasMarkIc on:!1,hasCheckMode:!1,canDefineTempSource:!0,hasDo NotShow:!0,rpmTooltip:"row_555",fanProfileDefaultB tn:!1,isSetGetFanInfoEvent:!0,fanInfoEventTimer:"3 ",settingList:[{id:"0",name:"Silent",langRef:"row_519",iconType:" fanProfileSilent"},{id:"1",name:"Standard",langRef :"row_520",iconType:"fanProfileStandard"},{id:"2", name:"Turbo",langRef:"row_521",iconType:"fanProfil eTurbo"},{id:"3",name:"FullSpeed",langRef:"row_522 ",iconType:"fanProfileFullSpeed"}],mappingTable:{SILVERSTONE:{text:"SILVERSTONE",cla ssName:"silverstoneLogo"},BITFENIX:{text:"BITFENIX ",className:"bitfenixLogo"},"Asus ROG":{text:"Asus ROG",className:"rogLogo"},"AP140i HYDRANODE":{text:"Air Penetrator 140i HYDRANODE"},"Spectre HYDRANODE":{text:"Spectre™ AI Addressable RGB Fan"},CF1225U12D:{text:"CF1225U12D"}},switchList:[{id:"isAsusHydranode",title:"ASUS HYDRANODE",btnText:"row_78"}],temperatureSource:[{id:"0",name:"CPU"},{id:"1",name:"TS1"},{id:"2",na me:"TS2"},{id:"3",name:"CPU (package)"}],fanType:i,mapPercentage2Rpme,t)=>{if(!t)return"0";if(e<0||e>100)return"0";t.s ort(((e,t)=>Number(e.percentage)-Number(t.percentage)));for(let r=0;r<t.length;r+=1){if(e===Number(t[r].percentage))return String(t[r].rpm);if(e>Number(t[r].percentage)&&e<Number(t[r+1].percentage)){const i=(Number(t[r+1].rpm)-Number(t[r].rpm))/(Number(t[r+1].percentage)-Number(t[r].percentage));return String(Math.floor(Number(t[r].rpm)+i*(e-Number(t[r].percentage))))}}}},lighting:{hasAuraSync:!1,hasMu tiSource:!0,effectList:[{id:"0",text:"row_210",className:"statics",items:[{id:"colorLevel",text:"row_45",options:[{id:"Single"}]}]},{id:"1",text:"row_211",className:"breathing",ite ms:[{id:"colorLevel",text:"row_45",options:[{id:"Single"}]},{id:"speed",text:"row_60",options:[{id:"2",text:"row_61"},{id:"1",text:"row_62"},{id: "0",text:"row_63"}]}]},{id:"2",text:"row_248",className:"strobing",item s:[{id:"colorLevel",text:"row_45",options:[{id:"Single"}]},{id:"speed",text:"row_60",options:[{id:"2",text:"row_61"},{id:"1",text:"row_62"},{id: "0",text:"row_63"}]}]},{id:"3",text:"row_212",className:"colorcycle",it ems:[{id:"speed",text:"row_60",options:[{id:"2",text:"row_61"},{id:"1",text:"row_62"},{id: "0",text:"row_63"}]}]},{id:"4",text:"row_213",className:"rainbow",items :[{id:"speed",text:"row_60",options:[{id:"2",text:"row_61"},{id:"1",text:"row_62"},{id: "0",text:"row_63"}]}]},{id:"5",text:"row_218",className:"starrynight",i tems:[{id:"speed",text:"row_60",options:[{id:"2",text:"row_61"},{id:"1",text:"row_62"},{id: "0",text:"row_63"}]}]}]},fanInfo:{timer:1800}}}}]);

    Click image for larger version. 

Name:	Screenshot 2022-05-13 180723.png 
Views:	0 
Size:	11.2 KB 
ID:	93038

  8. #8
    ROG Junior Member Array
    Join Date
    Mar 2018
    Reputation
    10
    Posts
    2

    Thumbs up

    Quote Originally Posted by Nate152 View Post
    Hi Hoverboy,

    Welcome to the ROG forum.

    Unfortunately, the device page error will require a windows reinstall.
    Hi,
    Could you please elaborate. Is this a serious reply!? I notice you have Moderator tag, is this really not a joke post? My first post here.

    As others mentioned uninstalling an entire OS because of Armory Crate being broken only to have to continue to deal with broken Armoury Crate. It's not like it's a one off broken version of Armory Crate. or the first post on here about problems with Armory Crate.

    I've been buying Asus Mobo and other asus hardware for 20 years. If this is what meets the ASUS standards of being good enough for paid customers. I'll look elsewhere on next build.
    Shame.

  9. #9
    ROG Guru: Orange Belt Array
    Join Date
    Jun 2013
    Reputation
    37
    Posts
    264

    If you have a registry cleaner running in the background, that's what breaks the software.

  10. #10
    New ROGer Array mcury PC Specs
    mcury PC Specs
    MotherboardB550-F Gaming
    ProcessorRyzen 5 5600x
    Memory (part number)F4-3200C14D-16GTZ (2 kits of 2x8GB)
    Graphics Card #1Red Devil 6600xt
    MonitorAsus VG248QE
    Storage #1WD SN550
    Storage #2WD SN850
    CPU CoolerDeepcool GAMMAXX 400 V2
    CaseNZXT 340 Elite
    Power SupplyEVGA G3 650W
    Keyboard Logitech K120
    Mouse Logitech G203
    Headset HP HyperX Cloud
    Mouse Pad Razer green
    OS Windows 11 / Arch Linux
    Network RouterNetgate SG-3100 / Unifi Flex Mini / Unifi NanoHD
    Accessory #1 Logitech C922 Pro Stream HD Webcam

    Join Date
    Feb 2022
    Reputation
    13
    Posts
    8

    I fixed this problem without a reinstall

    I tried to reinstall several times, the device's page was always timing out.
    Uninstalled everything with the Armory Crate removal app, rebooted and etc, nothing would solve the problem.

    What fixed for me was fixing the Windows time and the hardware clock by doing like this:

    It can be done by a simple registry fix: Open regedit and add a DWORD value with hexadecimal value 1 to the registry:

    Click image for larger version. 

Name:	hwclock.png 
Views:	0 
Size:	8.8 KB 
ID:	93082

    Should Windows ask to update the clock due to DST changes, let it. It will leave the clock in UTC as expected, only correcting the displayed time.

    Then, reboot and test if the device's page will open, here it fixed and never happened again.
    Last edited by mcury; 05-15-2022 at 03:08 PM.

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •