Results 1 to 9 of 9
  1. #1
    ROG Guru: White Belt Array
    Join Date
    Jan 2021
    Reputation
    81
    Posts
    85

    Armoury Crate BIG BUG since forever - Strix B550i

    Hey there, I have the STRIX B550i with updated bios.

    Windows 10 Fully updated, after format (tried many times over 2 years, I havent been able to make this program work,

    It always Crash on startup, without any warning at all, it just closes.

    Visual C++ All updated, drivers updated.

    What is happening?

    And the most weird thing...AURA CREATOR is opening just fine, but hey, Armoury Crate is not.
    Last edited by LocoDiceGR; 05-19-2022 at 01:48 PM.

  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    398
    Posts
    17,519

    Hi LocoDiceGR

    Try uninstalling Armoury Crate with the uninstall tool from the ASUS Support Center.

    Select your operating system then click Show all, it's the third download.

    https://www.asus.com/supportonly/Arm...Desk_Download/

    Then reinstall Armoury Crate, if it fails with "Check your internet connection", run the installer a second time.

  3. #3
    ROG Guru: White Belt Array
    Join Date
    Jan 2021
    Reputation
    81
    Posts
    85

    Quote Originally Posted by Nate152 View Post
    Hi LocoDiceGR

    Try uninstalling Armoury Crate with the uninstall tool from the ASUS Support Center.

    Select your operating system then click Show all, it's the third download.

    https://www.asus.com/supportonly/Arm...Desk_Download/

    Then reinstall Armoury Crate, if it fails with "Check your internet connection", run the installer a second time.
    Just did what you said, i have dont it before though, but yeah...the same.

    Armoury crate crashes while opening, but aura creator opens just fine!

  4. #4
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    398
    Posts
    17,519

    Can you be a little more specific about Armoury Crate crashing.

    Does Armoury Crate give any error messages as to why it's crashing?

  5. #5
    ROG Guru: White Belt Array
    Join Date
    Jan 2021
    Reputation
    81
    Posts
    85

    Quote Originally Posted by Nate152 View Post
    Can you be a little more specific about Armoury Crate crashing.

    Does Armoury Crate give any error messages as to why it's crashing?
    No, it just opens the window and after 1-2 seconds just closes, no errors, nothing!

    This is happening 1+ years now after clean windows installs and everything.

  6. #6
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    398
    Posts
    17,519

    Normally, a fresh windows reinstall will fix any problem with Armoury Crate.

    1) Just to confirm, are you using the Armoury Crate installer from the ASUS Support Center?

    2) Do you have any other RGB software installed?

    3) Have you tried with your pc at default settings?

    4) Are you trying to control something other than an ROG device?

  7. #7
    ROG Guru: Orange Belt Array vmanuelgm's Avatar
    Join Date
    Sep 2013
    Reputation
    50
    Posts
    345

    Quote Originally Posted by Nate152 View Post
    Normally, a fresh windows reinstall will fix any problem with Armoury Crate.

    1) Just to confirm, are you using the Armoury Crate installer from the ASUS Support Center?

    2) Do you have any other RGB software installed?

    3) Have you tried with your pc at default settings?

    4) Are you trying to control something other than an ROG device?
    I confirm what the mate is saying, Asus x570 Dark Hero here, since the latest bios updates Armoury not opening in my Windows 11, mainboard is not detected...
    Asus x570 Dark Hero, 5950x, G.Skill 4000, 3080Ti, SM951 256
    970 PRO, 860 EVO, Intel 750, WD SN850, 840 Pro, 2xSkyhawk 4TB
    EVGA T2 1600, Silverstone TJ11, Custom LC. @Acer Predator x35

  8. #8
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    398
    Posts
    17,519

    Hi vmanuelgm and thank you.

    I see LocoDiceGR is on Windows 10 which installs the chipset driver.

    vmanuelgm - Have you installed the chipset driver for your motherboard as Windows 11 doesn't install it.

    Seeing how you're both having the same issue, I'll suggest to report the problem in the link below.

    https://rog.asus.com/forum/showthrea...-if-any-issues

    Any missing drivers in Device Manager? If all looks good, you could try rolling back to an earlier bios version for now.


    Click image for larger version. 

Name:	device.png 
Views:	0 
Size:	20.4 KB 
ID:	93142

  9. #9
    ROG Guru: Orange Belt Array vmanuelgm's Avatar
    Join Date
    Sep 2013
    Reputation
    50
    Posts
    345

    Quote Originally Posted by Nate152 View Post
    Hi vmanuelgm and thank you.

    I see LocoDiceGR is on Windows 10 which installs the chipset driver.

    vmanuelgm - Have you installed the chipset driver for your motherboard as Windows 11 doesn't install it.

    Seeing how you're both having the same issue, I'll suggest to report the problem in the link below.

    https://rog.asus.com/forum/showthrea...-if-any-issues

    Any missing drivers in Device Manager? If all looks good, you could try rolling back to an earlier bios version for now.


    Click image for larger version. 

Name:	device.png 
Views:	0 
Size:	20.4 KB 
ID:	93142
    Thanks for your reply, mate.

    Going back to previous version not valid in my case, system is working much better... All devices are good, chipset drivers for AMD also were installed (latest version)...

    So waiting for a new version of Crate that works with my motherboard (or a new bios update which fixes the problem).
    Asus x570 Dark Hero, 5950x, G.Skill 4000, 3080Ti, SM951 256
    970 PRO, 860 EVO, Intel 750, WD SN850, 840 Pro, 2xSkyhawk 4TB
    EVGA T2 1600, Silverstone TJ11, Custom LC. @Acer Predator x35

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •