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  1. #1
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    Issue with armoury crate

    First of, Hello all

    Now i have no idea if this fits in here but feel free to move t where it belongs.

    Ive been having the following issue ever since windows install (windows 11 64bit home)
    Edition Windows 11 Home
    Version 21H2
    Installed on ‎11.‎5.‎2022.
    OS build 22000.675
    Experience Windows Feature Experience Pack 1000.22000.675.0

    Armoury crate keeps haing faulting errors in event viewer:

    Faulting application name: ArmouryAudioAgent.exe, version: 1.0.0.8, time stamp: 0x625398d8
    Faulting module name: KERNELBASE.dll, version: 10.0.22000.675, time stamp: 0x55e50a16
    Exception code: 0xc0020001
    Fault offset: 0x0013f162
    Faulting process ID: 0x4428
    Faulting application start time: 0x01d86d732a9dc392
    Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\AudioSDK\AudioAgent\A rmouryAudioAgent.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report ID: db9cd4e9-4708-4331-8791-cbd9e80e06d2

    Anyone familliar with this, supposingly it causes blue screens for my pc.

  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyPCP&C Turbo Cool 1200w
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
    Nate152's Avatar
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    Hi Coldy

    Welcome to the ROG forum.

    Try uninstalling Armoury Crate with the Armoury Crate uninstall tool from the ASUS Support Center.

    Select your operating system then click Show all, it's the third download.

    https://www.asus.com/supportonly/Arm...Desk_Download/

    Once uninstalled, Install Armoury Crate and see if the problem disappeared.

  3. #3
    ROG Enthusiast Array Hurricane28 PC Specs
    Hurricane28 PC Specs
    MotherboardAsus ROG Crosshair 7 hero wifi
    ProcessorAMD Ryzen 2600 x
    Graphics Card #1Asus ROG Strix RTX 2060 Gaming advanced
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    Quote Originally Posted by Nate152 View Post
    Hi Coldy

    Welcome to the ROG forum.

    Try uninstalling Armoury Crate with the Armoury Crate uninstall tool from the ASUS Support Center.

    Select your operating system then click Show all, it's the third download.

    https://www.asus.com/supportonly/Arm...Desk_Download/

    Once uninstalled, Install Armoury Crate and see if the problem disappeared.

    The software itself is buggy so how can reinstalling it help anything..

    You cannot even completely remove it from your PC without reinstalling it..

    I will leave this right here: https://www.youtube.com/watch?v=1a6x...nel=RPMDesigns

    Plz, fire your software "engineers" and spend some more on R&D instead of advertisements.

  4. #4
    Administrator Array MasterC@ROG's Avatar
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    Please refrain from posting rants. If you have an issue, proceed to the thread below. So far I have not received a form submission from you.
    https://rog.asus.com/forum/showthrea...-if-any-issues

    Armoury Crate can be uninstalled if you like by using our uninstall tool, and you are in no way 'forced' to install Armoury Crate.

    Quote Originally Posted by Hurricane28 View Post
    The software itself is buggy so how can reinstalling it help anything..

    You cannot even completely remove it from your PC without reinstalling it..

    I will leave this right here: https://www.youtube.com/watch?v=1a6x...nel=RPMDesigns

    Plz, fire your software "engineers" and spend some more on R&D instead of advertisements.

  5. #5
    Administrator Array MasterC@ROG's Avatar
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    Hi There,

    Looks like there's a newer OS Build: 22000.708
    Windows Feature Experience Pack 1000.22000.708.0

    Quote Originally Posted by Coldy View Post
    First of, Hello all

    Now i have no idea if this fits in here but feel free to move t where it belongs.

    Ive been having the following issue ever since windows install (windows 11 64bit home)
    Edition Windows 11 Home
    Version 21H2
    Installed on ‎11.‎5.‎2022.
    OS build 22000.675
    Experience Windows Feature Experience Pack 1000.22000.675.0

    Armoury crate keeps haing faulting errors in event viewer:

    Faulting application name: ArmouryAudioAgent.exe, version: 1.0.0.8, time stamp: 0x625398d8
    Faulting module name: KERNELBASE.dll, version: 10.0.22000.675, time stamp: 0x55e50a16
    Exception code: 0xc0020001
    Fault offset: 0x0013f162
    Faulting process ID: 0x4428
    Faulting application start time: 0x01d86d732a9dc392
    Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\AudioSDK\AudioAgent\A rmouryAudioAgent.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report ID: db9cd4e9-4708-4331-8791-cbd9e80e06d2

    Anyone familliar with this, supposingly it causes blue screens for my pc.
    Last edited by MasterC@ROG; 05-31-2022 at 01:04 PM. Reason: mistake

  6. #6
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    Ok after completly removing the armoury crate, using uninstall tool to remove any traces, restarting pc 2 times just so.., im still having this same exact error

    Faulting application name: ArmouryAudioAgent.exe, version: 1.0.0.8, time stamp: 0x625398d8
    Faulting module name: KERNELBASE.dll, version: 10.0.22000.708, time stamp: 0x8792334c
    Exception code: 0xc000041d
    Fault offset: 0x0013f192
    Faulting process id: 0x498c
    Faulting application start time: 0x01d879bcb13b4f28
    Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\AudioSDK\AudioAgent\A rmouryAudioAgent.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: 57f90370-6273-4193-980f-ac95cfc0e957
    Faulting package full name:
    Faulting package-relative application ID:

    This error comes mostly twice in row in few seconds within each other


    Also ive noticed a new error which i havent seen before:

    Application: ArmouryAudioAgent.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0020001, exception address 76CBF192
    Stack:
    at ArmouryAudioAgent.MessageReceiver.DefWindowProcW(I ntPtr, UInt32, IntPtr, IntPtr)
    at ArmouryAudioAgent.MessageReceiver.CustomWndProc(In tPtr, UInt32, IntPtr, IntPtr)




    Also windows is up to date as can be seen from following:
    Edition Windows 11 Pro
    Version 21H2
    Installed on ‎11.‎5.‎ 2022.
    OS build 22000.708
    Experience Windows Feature Experience Pack 1000.22000.708.0


    I would like a further investigation on the issue.
    Thank you.
    Last edited by Coldy; 06-06-2022 at 10:11 PM.

  7. #7
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyPCP&C Turbo Cool 1200w
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
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    Sorry to hear you're still having issues.

    If uninstalling Armoury Crate with the uninstall tool and reinstalling didn't fix it, the only other thing I know to do is a fresh windows reinstall.

    It looks to be an issue with the Audio Agent.

    Before reinstalling windows, list your pc specs and all peripherals connected. I'm wondering if there could possibly be a device conflicting with Armoury Crate.

    For good measure, you could run the system file checker by opening command prompt as an administrator and type in sfc /scannow and press Enter.

    Put a space between c and /

  8. #8
    New ROGer Array
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    Hello again,

    Windows was freshly installed on 11th May 2022 which is almost a month ago.

    Specs:
    Ryzen 9 3950x
    X570 E-gaming
    G.skil tridentz 3200 mhz rgb 2x 16gb kit
    RTX 3090 Strix
    Lian Li PC-O11D Razer Edition Midi-Tower
    Lian Li GALAHAD 360 SL V2
    Lian Li UNI FAN SL120 RGB PWM Fans
    External portable 4TB hard drive
    Logitech g510 keyboard (old but gold, will not replace untill it dies)
    Razer Basilisk v3 mouse
    49" Acer EI491CR Pbmiiipx (extra wide)

    Its tinkering with my head already, i have had always issues with armoury crate and there were always errors.

  9. #9
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z - 3600MHz 16-16-16-36-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyPCP&C Turbo Cool 1200w
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 Asus optical drive
    Accessory #2 Koolance ERM-2K3U
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    Thank you

    Reinstalling windows should fix all problems.

    What I would do is reinstall windows, update all drivers and windows then install Armoury Crate last.

    I never had any issues doing it this way.

    Here is a list of things that can cause the .NET Runtime error.

    Click image for larger version. 

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  10. #10
    ROG Enthusiast Array Hurricane28 PC Specs
    Hurricane28 PC Specs
    MotherboardAsus ROG Crosshair 7 hero wifi
    ProcessorAMD Ryzen 2600 x
    Graphics Card #1Asus ROG Strix RTX 2060 Gaming advanced
    Power SupplyCooler Master V850
    Keyboard Logitech G910
    Mouse Logitech G903
    Headset Logitech G935
    Network RouterFritzbox 7590

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    Quote Originally Posted by MasterC@ROG View Post
    Please refrain from posting rants. If you have an issue, proceed to the thread below. So far I have not received a form submission from you.
    https://rog.asus.com/forum/showthrea...-if-any-issues

    Armoury Crate can be uninstalled if you like by using our uninstall tool, and you are in no way 'forced' to install Armoury Crate.
    Of course i will not fill in an submission form as that is not the way to solve this problem..

    You guys over at ROG know perfectly well what the problem with this program and EC sensor is but instead of fixing it you try to give people a reach around in the hope they simply give up and leave it as it is. These practices never lead to anything good, i seen manufacturers lose significant market share as an result.

    I really hope ROG picks up and listens to their customers but i highly doubt that as these problems are here for years now and you keep using the erratic EC sensor...

    Some people don't even know why their system is unstable/laggy and are very happy i pont out what the problem is and how to solve it and in most cases it did solve it by not installing this piece of crap software.

    I am here to make people aware of all this ROG madness and prevent people from buying/selling ROG motherboards from now on until you come to your senses and realize you actually have to fix it.

    You also did not even answer my DM about this matter nor about the problem i still have on this forum, so why should i file an submission form...

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