Results 1 to 5 of 5
  1. #1
    ROG Junior Member Array TapioPix PC Specs
    TapioPix PC Specs
    Laptop (Model)Razer Blade 15" 2021 Advanced
    MotherboardASUS ROG MAXIMUS Z690 Hero (BIOS 1403)
    ProcessorIntel i9-12900k
    Memory (part number)Corsair Vengeance DDR5 64GB (2x32GB) 5200MHz CAS40
    Graphics Card #1ASUS TUF NVIDIA GeForce RTX 3080 Ti 12GB
    Sound CardASUS Xonar Essence STX
    MonitorDell UP3216Q & Lenovo T24h-20
    Storage #1Seagate FireCuda 530 4TB
    CPU CoolerNoctua NH-D15 chromax black
    CaseThermalTake Tai-Chi
    Power SupplyBeQuiet 1000W
    Keyboard Logitech K740
    Mouse Logitech G Pro Wireless
    OS Windows 10 x64 Enterprise
    Network RouterASUS RT-AX88U
    Accessory #1 Intel 10G Ethernet Adapter X550-T2

    Join Date
    May 2022
    Reputation
    10
    Posts
    3

    Question ROG MAXIMUS Z690 Hero - Unable to restart from Windows

    Hey all,

    I have an odd situation where my PC will not restart from Windows. If I select 'restart' in the Windows menu, the machine appears to do the restart, but then hangs in POST. The MB shows QCODE 97 when this happens.
    Pressing the case or board reset button results in a successful boot, as does powering off and pressing the power button. Once up and running, the system is completely stable.

    Any idea what is going on here? It's not a massive issue but it's annoying, especially during updates etc, and I feel there's probably an obvious cause / solution...

    The only potentially 'unusual' setting I have is that IOMMU is disabled because of a legacy audio card which would otherwise causes driver crashes. I have some mild overclocking in place and I'm using XMP-2 for the memory, but have confirmed that this issue is also present when I revert to stock settings.

    Cheers,
    Geoff


    System details:
    CPU: Intel i9-12900k
    MB: ASUS ROG MAXIMUS Z690 Hero (BIOS 1403)
    RAM: Corsair Vengeance DDR5 64GB (2x32GB) 5200MHz CAS40
    GPU: ASUS TUF NVIDIA GeForce RTX 3080 Ti 12GB
    SSD: Seagate FireCuda 530 4TB
    PCIe: Intel 10G Ethernet Adapter X550-T2
    PCIe: ASUS Xonar Essence STX Audio (this is what needs IOMMU to be off)
    Power supply: BeQuiet 1000W
    OS: Windows 10 x64 Enterprise

  2. #2
    Administrator Array Silent Scone@ROG's Avatar
    Join Date
    Mar 2016
    Reputation
    202
    Posts
    2,637

    Hello,


    97 is a VGA Code. Are you running the latest VBIOS revision?

  3. #3
    ROG Junior Member Array TapioPix PC Specs
    TapioPix PC Specs
    Laptop (Model)Razer Blade 15" 2021 Advanced
    MotherboardASUS ROG MAXIMUS Z690 Hero (BIOS 1403)
    ProcessorIntel i9-12900k
    Memory (part number)Corsair Vengeance DDR5 64GB (2x32GB) 5200MHz CAS40
    Graphics Card #1ASUS TUF NVIDIA GeForce RTX 3080 Ti 12GB
    Sound CardASUS Xonar Essence STX
    MonitorDell UP3216Q & Lenovo T24h-20
    Storage #1Seagate FireCuda 530 4TB
    CPU CoolerNoctua NH-D15 chromax black
    CaseThermalTake Tai-Chi
    Power SupplyBeQuiet 1000W
    Keyboard Logitech K740
    Mouse Logitech G Pro Wireless
    OS Windows 10 x64 Enterprise
    Network RouterASUS RT-AX88U
    Accessory #1 Intel 10G Ethernet Adapter X550-T2

    Join Date
    May 2022
    Reputation
    10
    Posts
    3

    Quote Originally Posted by Silent Scone@ROG View Post
    Hello,
    97 is a VGA Code. Are you running the latest VBIOS revision?
    I've checked GPU BIOS and it is up to date (I tried the update tool from the support section and it said the version installed was already the latest). Could it somehow relate to the onboard graphics (Intel) rather than the PCIe card? I have both enabled for rendering, with the BIOS set to have PCIe as primary..

    I found a thread that suggested this behaviour might be fixed by running "bcdboot C:\windows" from an elevated command prompt - initially it seemed to fix it but then the problem returned...

    Any other ideas?

    Cheers,
    Geoff

  4. #4
    Administrator Array Silent Scone@ROG's Avatar
    Join Date
    Mar 2016
    Reputation
    202
    Posts
    2,637

    Quote Originally Posted by TapioPix View Post
    I've checked GPU BIOS and it is up to date (I tried the update tool from the support section and it said the version installed was already the latest). Could it somehow relate to the onboard graphics (Intel) rather than the PCIe card? I have both enabled for rendering, with the BIOS set to have PCIe as primary..

    I found a thread that suggested this behaviour might be fixed by running "bcdboot C:\windows" from an elevated command prompt - initially it seemed to fix it but then the problem returned...

    Any other ideas?

    Cheers,
    Geoff
    You can try disabling iGPU to rule this out, sure.


    The update tool can sometimes be temperamental, you can confirm VBIOS revision on GPUZ

    Click image for larger version. 

Name:	Screenshot 2022-05-27 081931.png 
Views:	0 
Size:	47.7 KB 
ID:	93226


    Possibly try a different DP cable, too.

  5. #5
    ROG Junior Member Array TapioPix PC Specs
    TapioPix PC Specs
    Laptop (Model)Razer Blade 15" 2021 Advanced
    MotherboardASUS ROG MAXIMUS Z690 Hero (BIOS 1403)
    ProcessorIntel i9-12900k
    Memory (part number)Corsair Vengeance DDR5 64GB (2x32GB) 5200MHz CAS40
    Graphics Card #1ASUS TUF NVIDIA GeForce RTX 3080 Ti 12GB
    Sound CardASUS Xonar Essence STX
    MonitorDell UP3216Q & Lenovo T24h-20
    Storage #1Seagate FireCuda 530 4TB
    CPU CoolerNoctua NH-D15 chromax black
    CaseThermalTake Tai-Chi
    Power SupplyBeQuiet 1000W
    Keyboard Logitech K740
    Mouse Logitech G Pro Wireless
    OS Windows 10 x64 Enterprise
    Network RouterASUS RT-AX88U
    Accessory #1 Intel 10G Ethernet Adapter X550-T2

    Join Date
    May 2022
    Reputation
    10
    Posts
    3

    Talking

    Quote Originally Posted by Silent Scone@ROG View Post
    You can try disabling iGPU to rule this out, sure.


    The update tool can sometimes be temperamental, you can confirm VBIOS revision on GPU


    Possibly try a different DP cable, too.
    iGPU being enabled or not made no difference

    GPU BIOS is 94.02.71.80.79

    I tried unplugging the two monitors in turn and actually removing one of them resulted in proper restart behaviour - I then re-seated that cable at both ends and it seems to be ok now... I will believe in in a few days after some real-world usage rather than just restarting immediately after logging in, but that might actually have fixed it!

    I'll try to come back and post whether this fixed it permanently, but if you're reading this in the future and there are no futher replies, that was probably the end of it and you should check your cables..!

    [UPDATE] The problem came back but pulling out the 'problem' sound card that would BSOD without disabling IOMMU seems to have done the trick. Perhaps the time has come to no longer use that...

    Thanks for the help
    Last edited by TapioPix; 05-30-2022 at 11:13 AM. Reason: Small update

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •