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  1. #1
    ROG Enthusiast Array ChroMiuM Deejay PC Specs
    ChroMiuM Deejay PC Specs
    MotherboardZ270F
    ProcessorI7700K
    Memory (part number)CMR16GX4M2C3466C16
    Graphics Card #1STRIX-GTX1070-O8G-GAMING 8GB GDDR5
    Storage #1M.2 Patriot Hellfire M2
    Storage #2Crucial CT525MX3001SSD1
    CPU CoolerCorsair H115i
    CaseNZXT Noctis 450
    Power SupplyRM 750X
    Keyboard Microsoft SideWinder X4 Keyboard
    Mouse Logicool G502
    OS Win10

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    Jul 2017
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    Warranty problems! RTX 2080 SUPER Strix

    Hellow guyz! Im having some issues with my 2080s, i called asus and they said that my warranty its 1 year, wtf? Into the videocard box it CLEAR says 3 years , how to deal with it?

  2. #2
    ROG Member Array 420Assassin PC Specs
    420Assassin PC Specs
    MotherboardAsus ROG STRIX B550-F (AM4)
    ProcessorRyzen 5 5600X
    Memory (part number)CMW32GX4M2Z3600C18 x2
    Graphics Card #1KO-RTX3070-O8G-V2-GAMING
    MonitorVG248QE /2nd display VH238
    Storage #1Samsung SSD 980 PRO 1TB
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    CPU CoolerCorsair iCUE H115i Elite 280mm
    CaseAntec P120 Crystal
    Power SupplySeasonic Prime Ultra 750 Titanium
    Keyboard Asus TUF K3
    Mouse Logitech G502 Hero
    Headset Turtle Beach DX11
    Headset/Speakers Logitech Z623 w/Subwoofer
    OS Win10 Pro
    Network RouterGT-AC5300

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    Check warranty status here..
    https://www.asus.com/us/support/warr...tatus-inquiry/

    Asus is usually really good about warranty

  3. #3
    ROG Enthusiast Array ChroMiuM Deejay PC Specs
    ChroMiuM Deejay PC Specs
    MotherboardZ270F
    ProcessorI7700K
    Memory (part number)CMR16GX4M2C3466C16
    Graphics Card #1STRIX-GTX1070-O8G-GAMING 8GB GDDR5
    Storage #1M.2 Patriot Hellfire M2
    Storage #2Crucial CT525MX3001SSD1
    CPU CoolerCorsair H115i
    CaseNZXT Noctis 450
    Power SupplyRM 750X
    Keyboard Microsoft SideWinder X4 Keyboard
    Mouse Logicool G502
    OS Win10

    Join Date
    Jul 2017
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    I tried that already, 4 or 5 days ago,when i placed my SN on that webpage,it said that my card still have Warranty,now after talk with asus support ,if i place my SN,it says to contact Asus to know about my warranty,so they disabled it for me!!!
    Im currently at work in Japan,and i bough that card here, when i got that gpu,i was secure becouse in the box it says 3 Years Limited Warranty, and theres another Local warranty managed by Tekwind, but the warranty from tekwind its only 1 year....so i tried to activate the second warranty direct from asus but they refuses to help me,they said that i have only a Tekwind warranty,and i dont have Asus 3 years warranty ...
    Also that tekwind its kinda scam, they asked me to send my gpu to repair,and will be charged same amount of money of a new one !
    its not my fault, the gpu started have problems 2 weeks ago while im playing games,it goes to 80 or 81c really quick, and looks like gpu tweak dont shows me the real temps after 81c idk, so when playing games its all the time 81c and some times the fans runs arround 3000rpm for a few seconds then come back to normal arround 1500 rpm, i think it can be problems with sensors or thermal paste,im not sure.... i tried fresh windows install,updated gpu tweak,tried silent and gaming gpu tweak default settings,,tried new and old nvidia drivers,tried place the gpu into another computer and the issue continue,the only way to keep my temps like before is ,setting Power Target 65% in GpuTweak,losing alot of performance... its really annoying when its starts runs at 3000rpm for 1 - 3 seconds all the time....its very loud..

    i bought this card in November / 2019....

    have any one here with similar issue?Have you guys managed what to do?

  4. #4
    ROG Enthusiast Array ChroMiuM Deejay PC Specs
    ChroMiuM Deejay PC Specs
    MotherboardZ270F
    ProcessorI7700K
    Memory (part number)CMR16GX4M2C3466C16
    Graphics Card #1STRIX-GTX1070-O8G-GAMING 8GB GDDR5
    Storage #1M.2 Patriot Hellfire M2
    Storage #2Crucial CT525MX3001SSD1
    CPU CoolerCorsair H115i
    CaseNZXT Noctis 450
    Power SupplyRM 750X
    Keyboard Microsoft SideWinder X4 Keyboard
    Mouse Logicool G502
    OS Win10

    Join Date
    Jul 2017
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    Click image for larger version. 

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  5. #5
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
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    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
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    Hi Chromium Deejay

    So, your gpu works but you're having temp issues. 80-81c is warm but is within specs, according to Nvidia up to 89c is fine for the RTX 2080 Super.

    What I would try is setting a fan curve in GPU tweak III.

  6. #6
    ROG Enthusiast Array ChroMiuM Deejay PC Specs
    ChroMiuM Deejay PC Specs
    MotherboardZ270F
    ProcessorI7700K
    Memory (part number)CMR16GX4M2C3466C16
    Graphics Card #1STRIX-GTX1070-O8G-GAMING 8GB GDDR5
    Storage #1M.2 Patriot Hellfire M2
    Storage #2Crucial CT525MX3001SSD1
    CPU CoolerCorsair H115i
    CaseNZXT Noctis 450
    Power SupplyRM 750X
    Keyboard Microsoft SideWinder X4 Keyboard
    Mouse Logicool G502
    OS Win10

    Join Date
    Jul 2017
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    the problem is,looks like the temps are locked at max 81c for some reason or the sensors dont shows me the real temps,and the fans get crazy running at 3000rpm for a few seconds doing alot of noise,then return to normal rpm, something similar at this guyz here, https://rog.asus.com/forum/showthrea...n-fan-behavior

    also,yes,the gpu temps are too righ, and videocard its very clean..no dust at all
    Last edited by ChroMiuM Deejay; 06-07-2022 at 03:44 AM.

  7. #7
    Moderator Array
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    Apr 2019
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    Hi ChroMiuM Deejay,
    May I have the serial number and invoice via pm to check the warranty?
    Thank you.

  8. #8
    ROG Enthusiast Array ChroMiuM Deejay PC Specs
    ChroMiuM Deejay PC Specs
    MotherboardZ270F
    ProcessorI7700K
    Memory (part number)CMR16GX4M2C3466C16
    Graphics Card #1STRIX-GTX1070-O8G-GAMING 8GB GDDR5
    Storage #1M.2 Patriot Hellfire M2
    Storage #2Crucial CT525MX3001SSD1
    CPU CoolerCorsair H115i
    CaseNZXT Noctis 450
    Power SupplyRM 750X
    Keyboard Microsoft SideWinder X4 Keyboard
    Mouse Logicool G502
    OS Win10

    Join Date
    Jul 2017
    Reputation
    10
    Posts
    27

    Hi,ok ..!!

  9. #9
    ROG Enthusiast Array ChroMiuM Deejay PC Specs
    ChroMiuM Deejay PC Specs
    MotherboardZ270F
    ProcessorI7700K
    Memory (part number)CMR16GX4M2C3466C16
    Graphics Card #1STRIX-GTX1070-O8G-GAMING 8GB GDDR5
    Storage #1M.2 Patriot Hellfire M2
    Storage #2Crucial CT525MX3001SSD1
    CPU CoolerCorsair H115i
    CaseNZXT Noctis 450
    Power SupplyRM 750X
    Keyboard Microsoft SideWinder X4 Keyboard
    Mouse Logicool G502
    OS Win10

    Join Date
    Jul 2017
    Reputation
    10
    Posts
    27

    Pm Sent...

  10. #10
    Moderator Array
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    Apr 2019
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    Hi ChroMiuM,
    After checked with our local team, repair service is provided by our distributors in Japan and and all terms and conditions must comply with the distributor's regulations.
    Sorry for any inconvenience caused.

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