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  1. #31
    ROG Guru: White Belt Array ExcessiveGBH's Avatar
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    Have a response from Asus support to use the the AI Suite Cleaner first. This did not work (didn't think it was going to), now have replied again. See what happens.
    System specs
    Win 11 Pro 21H2
    Rampage VI Extreme
    BIOS 3701
    I9 10920 @5.0GHz all cores
    EK-KIT G360 (CPU only)
    Samsung 960 PRO M.2 NVMe 1TB
    Samsung 970 EVO M.2 PLUS NVMe 2TB
    ADATA XPG S40G RGB M.2 NVMe 4TB
    1 Samsung SSD 4TB EVO
    1 X Samsung SSD 860 EVO 4TB
    2 x 10TB drives
    1 x 2TB drive
    ASUS ROG Strix GeForce RTX 3090 OC 24GB @2070MHz
    32GB G Skill Trident Z 3466MHz 15-17-17-37
    Corsair 1200w psu
    Sound Denon AVC-A1
    LGC1 77

  2. #32
    ROG Enthusiast Array rayyyy PC Specs
    rayyyy PC Specs
    MotherboardAsus Maximus XI Hero
    ProcessorI9-9900K
    Memory (part number)Corsair Vengeance Pro 2x16GB@3200MHz
    Graphics Card #1Asus TUF Gaming RTX 3080Ti OC
    Storage #1Samsung 970 Evo Plus 512GB
    Storage #2Seagate ST4000DM004
    CPU CoolerNoctua NH-U12S
    CaseCorsair Obsidian 750D
    Power SupplyCorsair HX850 Platinum
    Keyboard Razer Blackwidow Chroma V2
    Mouse Razer Naga Trinity
    Headset/Speakers Turtle Beach Ear Force X12
    OS Windows 10 21H2

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    Jun 2022
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    Quote Originally Posted by ExcessiveGBH View Post
    Have a response from Asus support to use the the AI Suite Cleaner first. This did not work (didn't think it was going to), now have replied again. See what happens.
    Yeah, don't think also it was going to work
    Best bet is to wait the kaspersky update for ai suite to work again
    There is some progress, as you can see on this thread: (thanks to iNeoTroniC)
    https://forum.kaspersky.com/topic/as...-25017/?page=3

  3. #33
    New ROGer Array
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    Jun 2022
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    I dont think its Kaspersky, I dont have AV and I am having same issue with AI Suite

  4. #34
    ROG Enthusiast Array rayyyy PC Specs
    rayyyy PC Specs
    MotherboardAsus Maximus XI Hero
    ProcessorI9-9900K
    Memory (part number)Corsair Vengeance Pro 2x16GB@3200MHz
    Graphics Card #1Asus TUF Gaming RTX 3080Ti OC
    Storage #1Samsung 970 Evo Plus 512GB
    Storage #2Seagate ST4000DM004
    CPU CoolerNoctua NH-U12S
    CaseCorsair Obsidian 750D
    Power SupplyCorsair HX850 Platinum
    Keyboard Razer Blackwidow Chroma V2
    Mouse Razer Naga Trinity
    Headset/Speakers Turtle Beach Ear Force X12
    OS Windows 10 21H2

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    Jun 2022
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    Quote Originally Posted by ShadedZA View Post
    I dont think its Kaspersky, I dont have AV and I am having same issue with AI Suite
    Probably for ya, but many people who have Kaspersky, free or paid, have problem and when it is uninstalled, every Asus software are functional

  5. #35
    New ROGer Array
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    Jul 2021
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    Thank god Im not the only one with this issue.

    Kaspersky total secure installed, same issue to install AI Suite 3 new update and the Armory crate doesnt recognize any device

    Already open a ticket with asus support, so just wait, until now i will try to remove the KB5014699

    Thanks Bros, we see waht happen next.
    Last edited by NightHawkX39; 07-01-2022 at 06:17 AM.

  6. #36
    New ROGer Array
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    Jul 2021
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    Also on the kaspersky thread. support says that they found and fix the issue and It will be delivered via a database update

    So still waiting...

    https://forum.kaspersky.com/topic/as...-25017/?page=4

  7. #37
    ROG Enthusiast Array rayyyy PC Specs
    rayyyy PC Specs
    MotherboardAsus Maximus XI Hero
    ProcessorI9-9900K
    Memory (part number)Corsair Vengeance Pro 2x16GB@3200MHz
    Graphics Card #1Asus TUF Gaming RTX 3080Ti OC
    Storage #1Samsung 970 Evo Plus 512GB
    Storage #2Seagate ST4000DM004
    CPU CoolerNoctua NH-U12S
    CaseCorsair Obsidian 750D
    Power SupplyCorsair HX850 Platinum
    Keyboard Razer Blackwidow Chroma V2
    Mouse Razer Naga Trinity
    Headset/Speakers Turtle Beach Ear Force X12
    OS Windows 10 21H2

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    Quote Originally Posted by NightHawkX39 View Post
    Thank god Im not the only one with this issue.
    Yeah, there is some problem with this problem, welcome

    Quote Originally Posted by NightHawkX39 View Post
    Also on the kaspersky thread. support says that they found and fix the issue and It will be delivered via a database update

    So still waiting...
    Read it also, that's a very good news, next week, probably at the beginning, as another employee said
    https://forum.kaspersky.com/topic/as...-25017/?page=5

  8. #38
    ROG Member Array na_maew PC Specs
    na_maew PC Specs
    MotherboardASUS Prime X299 Deluxe
    ProcessorIntel i9-7900X
    Memory (part number)Corsair Vengeance RGB Pro (CMW16GX4M2C3200C16W) x 4
    Graphics Card #1Galax GTX1070Ti SNPR-White
    Sound CardCreative SoundBlaster AE7
    MonitorBenQ SW240
    Storage #1Samsung 970 Evo Plus 250GB, 500GB, 500GB, 1TB
    CPU CoolerASUS Rog Ryujin 360
    CaseThermaltake View 71 Snow Edition
    Power SupplySuperFlower LeadEx III ARGB Gold White 750W
    Keyboard SteelSeries APEX M800
    Mouse SteelSeries Rival 710
    Mouse Pad SteelSeries QCK Prism
    Headset/Speakers Boston BA635
    OS Windows 10
    Network RouterASUS RT-AX82U Gundam Edition
    Accessory #1 ASUS Hyper M.2 X16

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    May 2017
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    AI Suite 3 and Kaspersky problem fixed. Please update the Kaspersky Database and restart
    https://forum.kaspersky.com/topic/as...-25017/?page=6

  9. #39
    ROG Enthusiast Array rayyyy PC Specs
    rayyyy PC Specs
    MotherboardAsus Maximus XI Hero
    ProcessorI9-9900K
    Memory (part number)Corsair Vengeance Pro 2x16GB@3200MHz
    Graphics Card #1Asus TUF Gaming RTX 3080Ti OC
    Storage #1Samsung 970 Evo Plus 512GB
    Storage #2Seagate ST4000DM004
    CPU CoolerNoctua NH-U12S
    CaseCorsair Obsidian 750D
    Power SupplyCorsair HX850 Platinum
    Keyboard Razer Blackwidow Chroma V2
    Mouse Razer Naga Trinity
    Headset/Speakers Turtle Beach Ear Force X12
    OS Windows 10 21H2

    Join Date
    Jun 2022
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    Post

    Quote Originally Posted by na_maew View Post
    AI Suite 3 and Kaspersky problem fixed. Please update the Kaspersky Database and restart
    https://forum.kaspersky.com/topic/as...-25017/?page=6
    Thanks bro for the news bro !

    I can confirm that it is fixed, installed Ai Suite 3.0.0.51 and update 3.0.0.52, and everything works like before, so nice

  10. #40
    New ROGer Array
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    Jun 2022
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    Can you please provide a download link to the new AI suite?

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