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  1. #21
    ROG Enthusiast Array rayyyy PC Specs
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    Someone made an article about this specific problem, with 2 workarounds meanwhile an official solution come, uninstall KB5014699 or aisuite 3...
    https://www.howto-connect.com/fix-di...or-windows-10/

  2. #22
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    Angry Wasn't Windows Update


  3. #23
    ROG Member Array iNeoTroniC PC Specs
    iNeoTroniC PC Specs
    MotherboardASUS Maximus XI Hero
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    Had the same problem, reinstalled Windows 10 because of that...

    On a fresh install everything worked fine, UNITIL I INSTALLED KASPERSKY INTERNET SECURITY !!!
    Can reproduce that on two systems: With installed Kaspersky ASUS COM Service is failing to launch, so Armory Crate isn't working properly and AI Suite didn't launch at all...

    Have you tried uninstalling your Antivir software, maybe its Kaspersky, too? JUST DISABLING KASPERSKY DOENST SOLVE THE PROBLEM, NEEDS TO BE UNINSTALLED!
    Last edited by iNeoTroniC; 06-24-2022 at 07:41 PM.

  4. #24
    ROG Enthusiast Array rayyyy PC Specs
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    Quote Originally Posted by xDarkNox View Post
    Thanks, very interesting, it seems you have found the problem
    But it is weird, before KB5014699 install, everything was fine and at reboot, errors
    Maybe a correlation between 2, the windows update and AsusComSvc ?

  5. #25
    ROG Member Array iNeoTroniC PC Specs
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    MotherboardASUS Maximus XI Hero
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    In my case uninstalling KB5014699 doesn't fix the problem, only completely uninstalling KIS does. I also restored the system to a backup image from 1 week ago, no problems, installed KB5014699 and all other windows updates, no problems, installed KIS, no problems, updating KIS, bam, ASUS Com Service crashing... (rebooted system and let it sit a while after each step...).

    So in my case I don't see any correlation between KB5014699 and ASUS software and Kaspersky has to solve that issue imo.

  6. #26
    ROG Enthusiast Array rayyyy PC Specs
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    Quote Originally Posted by iNeoTroniC View Post
    In my case uninstalling KB5014699 doesn't fix the problem, only completely uninstalling KIS does. I also restored the system to a backup image from 1 week ago, no problems, installed KB5014699 and all other windows updates, no problems, installed KIS, no problems, updating KIS, bam, ASUS Com Service crashing... (rebooted system and let it sit a while after each step...).

    So in my case I don't see any correlation between KB5014699 and ASUS software and Kaspersky has to solve that issue imo.
    I do not doubt your word pal, every elements will surely help Asus support to find a solution
    Surely Kaspersky have a role to play in this problem and this a good track to explore for the support team

  7. #27
    ROG Member Array iNeoTroniC PC Specs
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    No worries...

    Just wanted to give as many info as possible and to avoid that other people reinstall everything just to end up in the same situation...
    In my case it's Kasperskys fault, so they need to fix it (there's another discussion regarding this already in the kaspersky forums).

  8. #28
    ROG Enthusiast Array rayyyy PC Specs
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    Quote Originally Posted by iNeoTroniC View Post
    No worries...

    Just wanted to give as many info as possible and to avoid that other people reinstall everything just to end up in the same situation...
    In my case it's Kasperskys fault, so they need to fix it (there's another discussion regarding this already in the kaspersky forums).
    That's cool

    And you are completely right, the much info there will be, the fastest this problem should be resolve and avoiding waste of time for the others
    That's good news for the post in kaspersky forums, can you put the link please ?

  9. #29
    ROG Member Array iNeoTroniC PC Specs
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    Here's the link to Kaspersky forums:
    https://forum.kaspersky.com/topic/as...e-update-25017

  10. #30
    ROG Enthusiast Array rayyyy PC Specs
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    Post

    Quote Originally Posted by iNeoTroniC View Post
    Here's the link to Kaspersky forums:
    https://forum.kaspersky.com/topic/as...e-update-25017
    Thanks bro, very interesting

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