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  1. #1
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    sonic studio won't launch

    It keep saying current system is not support (had it working when my pc was built), or the audio driver has not been installed properly. Installed through asus motherboard driver page along with realtek drivers. Are there any troubleshooting steps or logs I could use to see what the issue is? Thank you!

  2. #2
    Moderator Array Nate152 PC Specs
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    Hi trowieuk

    Welcome to the ROG forum.

    What motherboard are you using?

  3. #3
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    Quote Originally Posted by Nate152 View Post
    Hi trowieuk

    Welcome to the ROG forum.

    What motherboard are you using?
    ROG Strix X570-F Gaming

  4. #4
    Moderator Array Nate152 PC Specs
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    MotherboardROG Strix Z690-F Gaming WiFi
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    Thank you,

    Looking at the Audio drivers for your motherboard and windows 11, I only see one audio driver download and sonic studio 3 is not listed with it.

    Uninstall the current audio driver and Sonic Studio 3, then run CCleaner to clean the registry.

    Select windows 10, under Audio click "Show all", scroll down to version 6.0.8702.1

    When installing the audio driver, click Asussetup.exe

    Click image for larger version. 

Name:	ss3.png 
Views:	0 
Size:	11.5 KB 
ID:	93632

    Let me know if this works for you.

  5. #5
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    Quote Originally Posted by Nate152 View Post
    Thank you,

    Looking at the Audio drivers for your motherboard and windows 11, I only see one audio driver download and sonic studio 3 is not listed with it.

    Uninstall the current audio driver and Sonic Studio 3, then run CCleaner to clean the registry.

    Select windows 10, under Audio click "Show all", scroll down to version 6.0.8702.1

    When installing the audio driver, click Asussetup.exe

    Click image for larger version. 

Name:	ss3.png 
Views:	0 
Size:	11.5 KB 
ID:	93632

    Let me know if this works for you.
    yeah it doesn't show on the driver page but in the downloaded zip sonic studio and radar is included.
    I'll try the w10 one though.

  6. #6
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    Quote Originally Posted by Nate152 View Post
    Thank you,

    Looking at the Audio drivers for your motherboard and windows 11, I only see one audio driver download and sonic studio 3 is not listed with it.

    Uninstall the current audio driver and Sonic Studio 3, then run CCleaner to clean the registry.

    Select windows 10, under Audio click "Show all", scroll down to version 6.0.8702.1

    When installing the audio driver, click Asussetup.exe

    Click image for larger version. 

Name:	ss3.png 
Views:	0 
Size:	11.5 KB 
ID:	93632

    Let me know if this works for you.
    Same thing, not supported or driver not installed properly.

  7. #7
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardSupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
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    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
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    Thank you

    I wasn't sure but you confirmed that sonic studio 3 and sonic radar 3 are in with the windows 11 download. Let's stick with the windows 11 version.

    Take a look in Device Manager, are there any missing drivers? It's possible something is missing preventing Sonic Studio 3 to launch.

    Click image for larger version. 

Name:	device.png 
Views:	0 
Size:	20.4 KB 
ID:	93634

  8. #8
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    Quote Originally Posted by Nate152 View Post
    Thank you

    I wasn't sure but you confirmed that sonic studio 3 and sonic radar 3 are in with the windows 11 download. Let's stick with the windows 11 version.

    Take a look in Device Manager, are there any missing drivers? It's possible something is missing preventing Sonic Studio 3 to install.

    Click image for larger version. 

Name:	device.png 
Views:	0 
Size:	20.4 KB 
ID:	93634
    yes they are both in the windows 11 version and both install through asussetup, but when I open either studio or sonic it says Click image for larger version. 

Name:	yc4JSGv.png 
Views:	0 
Size:	65.7 KB 
ID:	93635
    these are the components that are installed
    Click image for larger version. 

Name:	OlFaUzN.png 
Views:	0 
Size:	41.4 KB 
ID:	93636

  9. #9
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardSupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
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    OS Windows 11 Home
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    Thank you,

    It should be installing without issues, I'm not sure why it's giving an error message.

    Uninstall the Sonic Suite companion app, unsinstall the Realtek audio driver and run the Sonic Studio 3 clean up tool, then try installing the windows 11 version.

    https://mega.nz/file/FIFy2DrY#3O3ZoQ...rsS5nmteSDbn0I

  10. #10
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    Quote Originally Posted by Nate152 View Post
    Thank you,

    It should be installing without issues, I'm not sure why it's giving an error message.

    Uninstall the Sonic Suite companion app, unsinstall the Realtek audio driver and run the Sonic Studio 3 clean up tool, then try installing the windows 11 version.

    https://mega.nz/file/FIFy2DrY#3O3ZoQ...rsS5nmteSDbn0I
    that did the trick! Thank you

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