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  1. #1
    New ROGer Array AlanFreitas_2108 PC Specs
    AlanFreitas_2108 PC Specs
    MotherboardX570 VIII Formula
    ProcessorAMD Ryzen 9 5900X
    Memory (part number)4x16gb Asgard 3200Mhz
    Graphics Card #1RTX 3080 Galax HOF
    MonitorBenq 24" 120hz
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    X570 VIII Formula - Sem Audio

    I have an X570 VIII formula, I downloaded the audio drivers from the us website, the same ones installed normally, but no device manager appears, and if I hadn't installed the driver, when trying to install it through the device manager, the same blue screen , when selecting the downloaded file (ERROR : system thread exception not handled rtkvhd64.sys), I have no audio, can someone help me?
    Last edited by AlanFreitas_2108; 06-28-2022 at 04:28 PM.

  2. #2
    ROG Guru: Green Belt Array MoKiChU PC Specs
    MoKiChU PC Specs
    MotherboardASUS ROG Strix Z370-F Gaming
    ProcessorIntel Core i7-8700K
    Memory (part number)Corsair Vengeance RGB DDR4 2666MHz CL16 - 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix GTX 1080 Ti OC
    MonitorASUS ROG Strix XG35VQ
    Storage #1SSD NVMe Samsung 970 EVO Plus 500GB
    Storage #2SSD NVMe Samsung 960 EVO 250GB | SSD NVMe Corsair Force MP510 240GB | SSHD AHCI Seagate FireCuda 2TB
    CPU CoolerCooler Master ML240L RGB
    CaseBitFenix Enso
    Power SupplyCorsair TX850M (850W)
    Keyboard ASUS ROG Strix Scope NX TKL Deluxe
    Mouse ASUS ROG Chakram Core
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    Hi,

    You have an ASUS ROG SS3|DTS Sound Unbound motherboard, so :

    You need Realtek Audio Drivers (UAD - ASUS ROG SS3-DTS MB) from the first post of this thread : [DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx/6xx/7xx & AMD 3xx/4xx/5xx/6xx).

    Avoid ZoneID blocking trouble :

    - For each downloaded .zip : ZoneID unblock the .zip (Right click on the .zip file > Properties > Check the box Unblock > OK).

    or

    - Disable the ZoneID blocking completely (you will no longer have to unblock each downloaded .zip) :

    - Right-click Windows Start button then click Launch then type gpedit.msc > OK
    - User Configuration > Administrative Templates > Windows Components > Attachment Manager
    - Do not preserve zone information in file attachment : Enabled > OK

    - Download needed drivers package from the first post of the thread.
    - ZoneID unblock the .zip (Only if you have not disabled the ZoneID blocking) : Right click on the .zip file > Properties > Check the box Unblock > OK.

    Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

  3. #3
    New ROGer Array AlanFreitas_2108 PC Specs
    AlanFreitas_2108 PC Specs
    MotherboardX570 VIII Formula
    ProcessorAMD Ryzen 9 5900X
    Memory (part number)4x16gb Asgard 3200Mhz
    Graphics Card #1RTX 3080 Galax HOF
    MonitorBenq 24" 120hz
    Storage #1M.2 NVME 512gb
    Storage #2M.2 NVME 2Tb
    CPU CoolerWC Lian Li Galahad White 360mm
    CaseLian Li O11 Dynamic Evo
    Power SupplyXPG Core Reactor 850W
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    Mouse G203
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    OS W10 64 bits

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    Quote Originally Posted by MoKiChU View Post
    Hi,

    You have an ASUS ROG SS3|DTS Sound Unbound motherboard, so :

    You need Realtek Audio Drivers (UAD - ASUS ROG SS3-DTS MB) from the first post of this thread : [DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx/6xx/7xx & AMD 3xx/4xx/5xx/6xx).

    Avoid ZoneID blocking trouble :

    - For each downloaded .zip : ZoneID unblock the .zip (Right click on the .zip file > Properties > Check the box Unblock > OK).

    or

    - Disable the ZoneID blocking completely (you will no longer have to unblock each downloaded .zip) :

    - Right-click Windows Start button then click Launch then type gpedit.msc > OK
    - User Configuration > Administrative Templates > Windows Components > Attachment Manager
    - Do not preserve zone information in file attachment : Enabled > OK

    - Download needed drivers package from the first post of the thread.
    - ZoneID unblock the .zip (Only if you have not disabled the ZoneID blocking) : Right click on the .zip file > Properties > Check the box Unblock > OK.

    Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.
    I did the procedure, but still no audio, the same does not appear in the device manager. I haven't tried the manual installation mode yet, I've attached the print of the device manager.
    Miniatura de Adjuntos Miniatura de Adjuntos Sem título.png  


  4. #4
    ROG Guru: Green Belt Array MoKiChU PC Specs
    MoKiChU PC Specs
    MotherboardASUS ROG Strix Z370-F Gaming
    ProcessorIntel Core i7-8700K
    Memory (part number)Corsair Vengeance RGB DDR4 2666MHz CL16 - 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix GTX 1080 Ti OC
    MonitorASUS ROG Strix XG35VQ
    Storage #1SSD NVMe Samsung 970 EVO Plus 500GB
    Storage #2SSD NVMe Samsung 960 EVO 250GB | SSD NVMe Corsair Force MP510 240GB | SSHD AHCI Seagate FireCuda 2TB
    CPU CoolerCooler Master ML240L RGB
    CaseBitFenix Enso
    Power SupplyCorsair TX850M (850W)
    Keyboard ASUS ROG Strix Scope NX TKL Deluxe
    Mouse ASUS ROG Chakram Core
    Headset/Speakers Logitech Z333
    OS Windows 11 Pro 22H2
    MoKiChU's Avatar
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    Quote Originally Posted by AlanFreitas_2108 View Post
    I did the procedure, but still no audio, the same does not appear in the device manager. I haven't tried the manual installation mode yet, I've attached the print of the device manager.
    - Check that your BIOS is up to date (https://rog.asus.com/motherboards/ro.../helpdesk_bios).
    - Check that the audio controller is enabled in your BIOS.
    - Turn off your PC > Turn off your PSU for 15 sec > Turn on your PSU > Turn on your PC.

    If you still have the issue, contact ASUS Support : https://www.asus.com/support/CallUs (and/or open a thread here : ROG Care - Hardware & Software Support).

  5. #5
    New ROGer Array AlanFreitas_2108 PC Specs
    AlanFreitas_2108 PC Specs
    MotherboardX570 VIII Formula
    ProcessorAMD Ryzen 9 5900X
    Memory (part number)4x16gb Asgard 3200Mhz
    Graphics Card #1RTX 3080 Galax HOF
    MonitorBenq 24" 120hz
    Storage #1M.2 NVME 512gb
    Storage #2M.2 NVME 2Tb
    CPU CoolerWC Lian Li Galahad White 360mm
    CaseLian Li O11 Dynamic Evo
    Power SupplyXPG Core Reactor 850W
    Keyboard Corsair K55
    Mouse G203
    Headset Hyperx Cloud Alpha
    OS W10 64 bits

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    Quote Originally Posted by MoKiChU View Post
    - Check that your BIOS is up to date (https://rog.asus.com/motherboards/ro.../helpdesk_bios).
    - Check that the audio controller is enabled in your BIOS.
    - Turn off your PC > Turn off your PSU for 15 sec > Turn on your PSU > Turn on your PC.

    If you still have the issue, contact ASUS Support : https://www.asus.com/support/CallUs (and/or open a thread here : ROG Care - Hardware & Software Support).

    BIOS is up to date (version 4201)
    HD audio controller is active in BIOS
    turned off and on

    The problem still persists, I still have no audio, but thanks for your attention.

  6. #6
    New ROGer Array LeftEyeNine PC Specs
    LeftEyeNine PC Specs
    MotherboardASUS ROG Crosshair VIII Hero (Wi-Fi)
    ProcessorAMD Ryzen 9 5900X
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    Quote Originally Posted by AlanFreitas_2108 View Post
    BIOS is up to date (version 4201)
    HD audio controller is active in BIOS
    turned off and on

    The problem still persists, I still have no audio, but thanks for your attention.

    Hello

    Go your Realtek Audio Console

    Go to Device Advanced Settings to the left bottom part.

    Under Connector Retasking, swtich the jack's output and those of front panel's back and forth from headphone to speakers etc. until you get the audio.

    Enjoy.

  7. #7
    New ROGer Array AlanFreitas_2108 PC Specs
    AlanFreitas_2108 PC Specs
    MotherboardX570 VIII Formula
    ProcessorAMD Ryzen 9 5900X
    Memory (part number)4x16gb Asgard 3200Mhz
    Graphics Card #1RTX 3080 Galax HOF
    MonitorBenq 24" 120hz
    Storage #1M.2 NVME 512gb
    Storage #2M.2 NVME 2Tb
    CPU CoolerWC Lian Li Galahad White 360mm
    CaseLian Li O11 Dynamic Evo
    Power SupplyXPG Core Reactor 850W
    Keyboard Corsair K55
    Mouse G203
    Headset Hyperx Cloud Alpha
    OS W10 64 bits

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    Quote Originally Posted by LeftEyeNine View Post
    Hello

    Go your Realtek Audio Console

    Go to Device Advanced Settings to the left bottom part.

    Under Connector Retasking, swtich the jack's output and those of front panel's back and forth from headphone to speakers etc. until you get the audio.

    Enjoy.


    I can't enter these settings, because I don't have a DRIVER/CONTROLLER to do that, so I can't change the outputs, because they don't appear. Realtek software is installed but does not appear.

  8. #8
    New ROGer Array LeftEyeNine PC Specs
    LeftEyeNine PC Specs
    MotherboardASUS ROG Crosshair VIII Hero (Wi-Fi)
    ProcessorAMD Ryzen 9 5900X
    Memory (part number)BL2K8G30C15U4B
    Graphics Card #1Inno3D RTX 3080 iChill X4
    MonitorSamsung C27HG70
    Storage #1Crucial MX500 1TB SSD
    Storage #2PNY CS2130 1TB SSD
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    CaseLian Li Lancool II Mesh RGB Black
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    Mouse Razer Viper Ultimate Mini
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    OS Windows 11 Pro
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    Quote Originally Posted by AlanFreitas_2108 View Post
    I can't enter these settings, because I don't have a DRIVER/CONTROLLER to do that, so I can't change the outputs, because they don't appear. Realtek software is installed but does not appear.

    Searching for it does not get you the app?

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