ROG Zephyrus S17 New Laptop Video Playback Issue

[Luiz7s]

Looking for some help if possible.

Purchased the following laptop in March but had it stored away till last month as was a present... Asus ROG Zephyrus S17 Gaming Laptop - 17.3in FHD

Laptop itself is fine but i'm getting playback issues on video sites, such as YouTube, Twitch & Newspaper websites. Mainly any website that has a video on it.

Video playback from a file mp4 or mkv ect all play fine.

Doesn't happen all the time but happening a bit more here and there.

https://drive.google.com/file/d/1lYp...wwS4-6njK/view

I've uploaded a video i recorded (above) for anyone to see what i mean.

Any help would be appreciated.

[azwxguy]

I imagine you have checked for and installed all the various system updates. Are you using Win 10 or 11? What is your wifi download speed? I have not watched the video. I also have the S17 and am very (extremely) pleased with its performance.

[azwxguy]

Watched the video. Still not sure what I'm seeing. Sometimes there are difficulties recording video from a computer monitor due to differing frame rates. If what you recorded plays exactly like what you are seeing, it might be something called screen tearing. This results from a loss of sync between the monitor refresh rate and the GPU refresh rate. Search for that term on the internet and try some of the suggestions. There is a diagnostic in the MyASUS app which might find something. Or maybe your GPU just needs a driver update.

[Luiz7s]

Watched the video. Still not sure what I'm seeing. Sometimes there are difficulties recording video from a computer monitor due to differing frame rates. If what you recorded plays exactly like what you are seeing, it might be something called screen tearing. This results from a loss of sync between the monitor refresh rate and the GPU refresh rate. Search for that term on the internet and try some of the suggestions. There is a diagnostic in the MyASUS app which might find something. Or maybe your GPU just needs a driver update.

Thanks for the reply, the recording is fine that's what the actual website is displaying when i'm recording.

Another example if a video is playing i.e YouTube the video plays sideways like a slideshow.

[Luiz7s]

I imagine you have checked for and installed all the various system updates. Are you using Win 10 or 11? What is your wifi download speed? I have not watched the video. I also have the S17 and am very (extremely) pleased with its performance.

Everything is fully up to date, using Win 11 and i'm on 500mb internet provider.

[azwxguy]

Those are some interesting symptoms you have there, and still nothing springs to my mind. I can't know what video playing like a slideshow would look like. It sounds like maybe a physical problem (i.e. MB connections) or maybe something to do with the way the graphics portion of this machine is configured. I don't entirely understand that myself. There is an Intel UHD graphics card, chip, included with the i9 processor or some such, and a separate NVIDIA RTX 3070 card. I think the NVIDIA card kicks in when a graphics-intensive request is made, like a game. Not sure if I would go poking around inside this machine or not. Maybe contact ASUS and work out an RMA? Still under warranty right?

[azwxguy]

Something else you might try. Download a free benchmarking app such as Furmark and run it to stress the system. It won't necessarily tell you where the problem is, but if there is a problem it will certainly uncover it.

[xeromist]

That's not tearing. There are parts of the screen higher up out of frame being flashed in the middle of the screen.

@Luiz7s you could connect an external monitor or TV just for curiosity's sake but it appears to be a hardware fault. See if your retailer will still let you exchange it, otherwise RMA with ASUS.