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  1. #1
    New ROGer Array
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    ROG Delta S Animate not working

    Headphones are not working after few days. In system they are shown as ESS USB Audio instead of their name. Stop/play button is still working, but there is no sound. Microphone, sound regulation and matrix are not working. Also headphones are not detected by Armoury Crate. How can I solve this problem?

  2. #2
    Moderator Array world PC Specs
    world PC Specs
    MotherboardASUS PRIME X470-PRO
    ProcessorRyzen 3600x
    Graphics Card #1ASUS ROG Strix 1080 ti
    Sound CardAune T1 DAC
    CPU CoolerThermaltake Water 2.0
    CaseJonsbo U4
    Power SupplyCooler Master V1200
    Mouse Asus ROG Chakram X
    Headset Sennheiser HD598

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    Hey Dimpy, welcome to the ROG forums!

    Just a few questions first:
    Did everything work correctly when you first used the headset?
    Does this issue persist on all the USB ports for your computer?
    Are you able to try using the headset with another computer?


    Can you share some details about your computer?
    If you're overclocking anything, try disabling the overclocks and see if the problem persists.

  3. #3
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardSupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
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    Hi Dimpy,

    How are you connecting your headset to your pc?

    I'm using the USB-C to USB-A adapter cable, should be one in the ROG Delta S Animate box.

  4. #4
    New ROGer Array
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    Hello World.

    At first everything was working correctly.
    This issue persists on all the USB ports for my computer and even another computer.

    Some details about my computer:
    Motherboard - ASUS ROG STRIX X299 E GAMING II
    CPU - Intel I9 10900X
    I wasnt overclocking anything.

    Thanks for replying.

  5. #5
    New ROGer Array
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    Hi Nate152.

    I was using USB-C port. But when headphones stopped working I tried different ports with the USB-C to USB-A adapter and it didn't work neither.

    Thanks for replying.

  6. #6
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardSupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
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    Try using the Armoury Crate uninstall tool and reinstalling, you get the uninstall tool from the ASUS Support Center.

    Select your operating system them click Show all in blue, it's the third download.

    https://www.asus.com/supportonly/Arm...Desk_Download/

    Once uninstalled, install Armoury crate version 3.1.4.0 and run all the updates.

    Does this get your ROG Delta S Animate working with Armoury Crate?

    Click the pics to make them bigger

    Click image for larger version. 

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  7. #7
    New ROGer Array
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    I did everything as you said but it installed version 5.1.4.1.

    Updating to last version didn't help, the headphones are still not detected by Armoury Crate.

    Thank you for your help.

    Click image for larger version. 

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    I downloaded Armoury Crate from here, but version was 5.1.4.1.

    Click image for larger version. 

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    There you can see that ROG Delta S Animate aren't detected by program.

    Click image for larger version. 

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    Click image for larger version. 

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    Click image for larger version. 

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  8. #8
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardSupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
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    Thank you Dimpy

    Ok, your ROG Delta S Animate is still not detected after reinstalling and updating Armoury Crate.

    This leaves 1 of 2 things.

    Either a windows reinstall will fix it or you have a faulty headset.

    If it's not too big of a deal, try reinstalling windows, fully update windows then install Armoury Crate version 3.1.4.0. and run all the updates.

    If this doesn't get your ROG Delta S Animate detected in Armoury Crate, it would seem you have a faulty headset.

    I would then have you contact ASUS Tech Support but first, let's see if a windows reinstall fixes it.

  9. #9
    New ROGer Array
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    I think that won't help because I tried to connect headset to different computers and there was same problrem.

  10. #10
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardSupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
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    I sent you a pm with an ASUS phone number for your region.

    Let me know how it goes.

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