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  1. #1
    ROG Guru: Yellow Belt Array SaLSouL PC Specs
    SaLSouL PC Specs
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    Asus SUPPORT Tab has dissapeared from products page

    I can no longer access drivers or software for any of my asus products, It appears that the HELPDESK_ part of the products page which directs you to the downloads for that product is no longer resolving and redirects you to the main product page without a support tab to go to the /HELPDESK_DOWNLOADS

    for example : https://rog.asus.com/us/motherboards...helpdesk_bios/ resolves to : https://rog.asus.com/us/motherboards...extreme-model/

    there used to be a support tab on the product page, but this is no longer shown

    If I go via the asus download center and navigate to my product there is a link the driver/software for my product but it just directs you to https://rog.asus.com/us/motherboards...extreme-model/ without the support tab, this has been broken for all asus products since Friday, I have tried incognito mode, and 2 diffrent borwsers, still the same result.

    Can this be looked into please

  2. #2
    New ROGer Array Noker612 PC Specs
    Noker612 PC Specs
    MotherboardAsus ROG STRIX Z690-A GAMING WIFI D4
    Processori7-12700K
    Memory (part number)CMW16GX4M2D3600C16
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    OS Windows 11

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    If the same thing happens to me too. Even changing browsers, on other devices, putting a vpn, etc and it's still the same. I hope Asus gives us an explanation or a solution soon.

  3. #3
    ROG Junior Member Array
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    Same here. Trying to update BIOS on my Crosshair VIII. I've tried the US and UK sites, same thing.

  4. #4
    New ROGer Array
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    Same problem in my country (Italy) Asus web site...
    I suppose they want us to use Armory Crate only for support...
    Last edited by Hereticus; 07-17-2022 at 08:00 PM.

  5. #5
    ROG Guru: Yellow Belt Array SaLSouL PC Specs
    SaLSouL PC Specs
    MotherboardCrosshair VI Extreme
    ProcessorRyzen 7 2700x
    Memory (part number)trident RGB CL16 3200mhz 32GB
    Graphics Card #1MSI Gaming 6GB GTX 980Ti
    Graphics Card #2MSI Gaming 6GB GTX 980Ti
    Sound CardAstro A50 Wireless
    MonitorPhillips BDM4037U 40" 4k UHD Monitor
    Storage #1samsung 850 pro raid 0
    Storage #2WD Black 1tb Raid 0
    CPU CoolerCorsair H115i
    CaseCoolermaster Cosmos 2
    Power SupplyCorsair ax 1200i
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    OS Win 10 x64 pro
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    Quote Originally Posted by Hereticus View Post
    Same problem in my country (Italy) Asus web site...
    I suppose they want us to use Armory Crate only for support...
    Armory crate is not supported on the x370 chipset lol

  6. #6
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    Hi all,
    We have reported the issue to the concerned team.
    I'll keep you updated if there is any news.
    Sorry for any inconvenience caused.
    Last edited by STARRAIN@ROG; 07-18-2022 at 01:39 AM.

  7. #7
    Moderator Array
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    Hi all,
    The support site issue has been fixed, but it would take 1 day for country site to sync.
    If country site is not working, please try global site first.
    Also, please try with incognito window to reduce the impact of browser cache.
    Thank you.

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