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  1. #1
    ROG Member Array GreggMack's Avatar
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    ROG Crosshair VIII Dark Hero Support Link is Missing

    When I go to my usual site to get the updated drivers and BIOS, the link for Support is now gone/missing:

    https://rog.asus.com/us/motherboards...rk-hero-model/

    If I click on the Support link at the very top of the page, then I have to manually enter the model name of my motherboard, but even then it doesn't take me to the downloads specific to my motherboard.

    Hopefully this is a temporary situation....

  2. #2
    New ROGer Array
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    Same thing for the Strix B550-F Gaming (WiFi).

  3. #3
    ROG Enthusiast Array Kincaid PC Specs
    Kincaid PC Specs
    MotherboardASUS ROG Strix X570-E Gaming
    ProcessorAMD Ryzen 7 5800X
    Memory (part number)32GB G.Skill Trident Z Neo DDR4 3600 [F4-3600C16D-32GTZNC]
    Graphics Card #1ASUS ROG Strix GeForce RTX 2060 OC
    Sound CardASUS SupremeFX [on-board]
    MonitorAOC 27G2
    Storage #1Samsung 970 EVO Plus 2TB NVME, Samsung 970 EVO 1TB NVME
    Storage #23 x Samsung 970 EVO 2TB SSD
    CPU CoolerCorsair iCUE H150i Elite Capellix
    CaseCorsair 5000D Airflow
    Power SupplyCorsair RM850x
    Keyboard ASUS ROG Claymore
    Mouse Corsair M65 Pro RGB
    Headset Logitech G933 Artemis Spectrum 7.1
    Mouse Pad Razer Sphex v2
    Headset/Speakers Logitech Z-5500
    OS Windows 10 Pro x64
    Kincaid's Avatar
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    It appears from a quick look at the support site that any product on the rog.asus.com site no longer has the support page with downloads. Other hardware (ie RT-5300 router, ASUS Maximus VIII motherboard) with support on the www.asus.com website still have the support downloads available.

    Indeed, hopefully this is temporary and not some plan to make Armoury Crate required to download everything.

  4. #4
    Moderator Array
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    Hi all,
    We have reported the issue to the concerned team.
    I'll keep you updated if there is any news.
    Sorry for any inconvenience caused.

  5. #5
    ROG Enthusiast Array Kincaid PC Specs
    Kincaid PC Specs
    MotherboardASUS ROG Strix X570-E Gaming
    ProcessorAMD Ryzen 7 5800X
    Memory (part number)32GB G.Skill Trident Z Neo DDR4 3600 [F4-3600C16D-32GTZNC]
    Graphics Card #1ASUS ROG Strix GeForce RTX 2060 OC
    Sound CardASUS SupremeFX [on-board]
    MonitorAOC 27G2
    Storage #1Samsung 970 EVO Plus 2TB NVME, Samsung 970 EVO 1TB NVME
    Storage #23 x Samsung 970 EVO 2TB SSD
    CPU CoolerCorsair iCUE H150i Elite Capellix
    CaseCorsair 5000D Airflow
    Power SupplyCorsair RM850x
    Keyboard ASUS ROG Claymore
    Mouse Corsair M65 Pro RGB
    Headset Logitech G933 Artemis Spectrum 7.1
    Mouse Pad Razer Sphex v2
    Headset/Speakers Logitech Z-5500
    OS Windows 10 Pro x64
    Kincaid's Avatar
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    Feb 2017
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    Quote Originally Posted by STARRAIN@ROG View Post
    Hi all,
    We have reported the issue to the concerned team.
    I'll keep you updated if there is any news.
    Sorry for any inconvenience caused.
    It looks like this has been resolved. It has been for me, at least. Support tabs and applicable downloads are visible and available again.

    Thanks!
    Last edited by Kincaid; 07-19-2022 at 12:43 AM.

  6. #6
    Moderator Array
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    Hi all,
    The support site issue has been fixed, but it would take 1 day for country site to sync.
    If country site is not working, please try global site first.
    Also, please try with incognito window to reduce the impact of browser cache.
    Thank you.

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