Page 1 of 2 1 2 LastLast
Results 1 to 10 of 17
  1. #1
    ROG Enthusiast Array schurmann PC Specs
    schurmann PC Specs
    MotherboardAsus Maximus XII Formula
    Processori9-10900K
    Memory (part number)GSkill 32GB 3600cas17
    Graphics Card #1Asus Strix 2080Ti
    MonitorLG 38GL950G-B | Asus PG278QR
    Storage #1Samsung 970 Evo Plus
    Storage #2Samsung 860 Evo raid0 (4x)
    CPU CoolerEKWB Quantum Custom Loop
    CaseAsus Helios
    Power SupplyCorsair AX1200i
    Keyboard Asus Claymore
    Mouse Asus Spatha | Corsair M65
    Headset Asus Tetha Electrec | Schiit Magni IE
    Mouse Pad Asus Sheath
    Headset/Speakers Marshall Emberton
    OS Windows 11 Pro
    Network RouterAsus Rapture GT-AX6000
    Accessory #1 Razer Seiren Mini
    Accessory #2 Canon M50 MkII | Logitech C920 Pro
    schurmann's Avatar
    Join Date
    May 2012
    Reputation
    10
    Posts
    29

    Angry Mouse Spatha - AC error 12

    Hi,

    Does anyone knows how to solve the armoury crate error 12 related to the mouse spatha?

    After 1 year without using AC gave it a new try, same old stuff...

    Installed the AC full install package and choose my asus parts. It recognized the mouse but the page is unavailable, directing to the update page. But every time i try to update gives me this error.

    Any ideas?
    Miniatura de Adjuntos Miniatura de Adjuntos Spatha Error 12.jpg  


  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    398
    Posts
    17,529

    Hi schurmann,

    Have you tried connecting your ROG Spatha with the usb cable to update?

    Let the charging dock connected and connect the USB-C to USB-A adapter cable.

    Does this get your ROG Spatha updated?

  3. #3
    ROG Enthusiast Array schurmann PC Specs
    schurmann PC Specs
    MotherboardAsus Maximus XII Formula
    Processori9-10900K
    Memory (part number)GSkill 32GB 3600cas17
    Graphics Card #1Asus Strix 2080Ti
    MonitorLG 38GL950G-B | Asus PG278QR
    Storage #1Samsung 970 Evo Plus
    Storage #2Samsung 860 Evo raid0 (4x)
    CPU CoolerEKWB Quantum Custom Loop
    CaseAsus Helios
    Power SupplyCorsair AX1200i
    Keyboard Asus Claymore
    Mouse Asus Spatha | Corsair M65
    Headset Asus Tetha Electrec | Schiit Magni IE
    Mouse Pad Asus Sheath
    Headset/Speakers Marshall Emberton
    OS Windows 11 Pro
    Network RouterAsus Rapture GT-AX6000
    Accessory #1 Razer Seiren Mini
    Accessory #2 Canon M50 MkII | Logitech C920 Pro
    schurmann's Avatar
    Join Date
    May 2012
    Reputation
    10
    Posts
    29

    Thx for ur help Nate.

    Yes i´ve already done that but it still doesnt update (same error).

    Although i've managed to get it to work: 1) Installed and updated the AC (without the spatha connected); 2) Then connected the spatha with the usb cable, and the receiver. AC updated and now I can see spatha page in AC.

    But I have a new error... When I shut down or restart the computer it gives me this error:

    Click image for larger version. 

Name:	20220809_182608.jpg 
Views:	0 
Size:	632.7 KB 
ID:	94535

    Every time this error is presented I get 6 errors in event viewer:
    - 4x EvID 1000 Application error (all related with spatha)

    Faulting application name: ArmourySwAgent.exe, version: 2.0.0.17, time stamp: 0xdf7cbfd3
    Faulting module name: IfSpatha.dll_unloaded, version: 1.0.9.2, time stamp: 0x60ed4dc6
    Exception code: 0xc0000005
    Fault offset: 0x0000bad0
    Faulting process id: 0x33cc
    Faulting application start time: 0x01d8ac15826fdc1e
    Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgen t.exe
    Faulting module path: IfSpatha.dll
    Report Id: 92e64232-586d-4315-a817-e00cd69eec0d
    Faulting package full name:
    Faulting package-relative application ID:

    Faulting application name: GPUTweakII.exe, version: 2.3.7.1, time stamp: 0x615127d5
    Faulting module name: IfSpatha.dll_unloaded, version: 1.0.9.2, time stamp: 0x60ed4dc6
    Exception code: 0xc0000005
    Fault offset: 0x0000bad0
    Faulting process id: 0x1c08
    Faulting application start time: 0x01d8ac157df9842e
    Faulting application path: C:\Program Files (x86)\ASUS\GPU TweakII\GPUTweakII.exe
    Faulting module path: IfSpatha.dll
    Report Id: 14dfe8f1-9337-4029-a88d-2275e1d46da2
    Faulting package full name:
    Faulting package-relative application ID:

    Faulting application name: GPUTweakII.exe, version: 2.3.7.1, time stamp: 0x615127d5
    Faulting module name: IfSpatha.dll_unloaded, version: 1.0.9.2, time stamp: 0x60ed4dc6
    Exception code: 0xc000041d
    Fault offset: 0x0000bad0
    Faulting process id: 0x1c08
    Faulting application start time: 0x01d8ac157df9842e
    Faulting application path: C:\Program Files (x86)\ASUS\GPU TweakII\GPUTweakII.exe
    Faulting module path: IfSpatha.dll
    Report Id: 0529364c-5e9e-458f-bacc-bb737138e075
    Faulting package full name:
    Faulting package-relative application ID:

    Faulting application name: ArmourySwAgent.exe, version: 2.0.0.17, time stamp: 0xdf7cbfd3
    Faulting module name: IfSpatha.dll_unloaded, version: 1.0.9.2, time stamp: 0x60ed4dc6
    Exception code: 0xc000041d
    Fault offset: 0x0000bad0
    Faulting process id: 0x33cc
    Faulting application start time: 0x01d8ac15826fdc1e
    Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgen t.exe
    Faulting module path: IfSpatha.dll
    Report Id: 1765e269-c328-41d7-b83c-9ce91c09728b
    Faulting package full name:
    Faulting package-relative application ID:

    - 2x EvID 1026 .NET Runtime (related with AC)

    Application: ArmourySwAgent.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 5F4CBAD0

    Application: AcPowerNotification.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 5F4CBD60


    Even though the error refers to the NVidia Web helper, I think it has nothing to do with the gpu, cause if I remove AC with Spatha, or, have the AC without the spatha connected, it goes away and i dont have those errors in event viewer

    Should I RMA the spatha?

  4. #4
    ROG Guru: Orange Belt Array
    Join Date
    Jun 2013
    Reputation
    37
    Posts
    281

    Nvidia web helper comes from the Nvidia Geforce graphics driver. If your graphics driver is damaged due to disk cleanup software or antivirus software, you can try reinstalling your graphics driver

    I will advise to use DDU
    https://www.nvidia.com/en-us/geforce...ew-cpu-core-a/

    Then reinstall the driver normally with Geforce experience
    https://www.nvidia.com/en-us/geforce...ce-experience/

  5. #5
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    398
    Posts
    17,529

    If you're overclocking your gpu, reset GPU Tweak III to defaults and see if the error persists.

    If you still get the Nvidia Web Helper error, try installing the latest Nvidia driver.

    The latest Nvidia driver is 516.94, it was just released today.

    https://www.nvidia.com/Download/driv.../192967/en-us/

  6. #6
    ROG Enthusiast Array schurmann PC Specs
    schurmann PC Specs
    MotherboardAsus Maximus XII Formula
    Processori9-10900K
    Memory (part number)GSkill 32GB 3600cas17
    Graphics Card #1Asus Strix 2080Ti
    MonitorLG 38GL950G-B | Asus PG278QR
    Storage #1Samsung 970 Evo Plus
    Storage #2Samsung 860 Evo raid0 (4x)
    CPU CoolerEKWB Quantum Custom Loop
    CaseAsus Helios
    Power SupplyCorsair AX1200i
    Keyboard Asus Claymore
    Mouse Asus Spatha | Corsair M65
    Headset Asus Tetha Electrec | Schiit Magni IE
    Mouse Pad Asus Sheath
    Headset/Speakers Marshall Emberton
    OS Windows 11 Pro
    Network RouterAsus Rapture GT-AX6000
    Accessory #1 Razer Seiren Mini
    Accessory #2 Canon M50 MkII | Logitech C920 Pro
    schurmann's Avatar
    Join Date
    May 2012
    Reputation
    10
    Posts
    29

    No OC in CPU and GPU (only XMP but it is nothing special 3600). Everything is up to date, and i used DDU in the last gpu driver install. If i uninstall AC, or unplug spatha with AC installed, i dont have errors.

  7. #7
    ROG Enthusiast Array schurmann PC Specs
    schurmann PC Specs
    MotherboardAsus Maximus XII Formula
    Processori9-10900K
    Memory (part number)GSkill 32GB 3600cas17
    Graphics Card #1Asus Strix 2080Ti
    MonitorLG 38GL950G-B | Asus PG278QR
    Storage #1Samsung 970 Evo Plus
    Storage #2Samsung 860 Evo raid0 (4x)
    CPU CoolerEKWB Quantum Custom Loop
    CaseAsus Helios
    Power SupplyCorsair AX1200i
    Keyboard Asus Claymore
    Mouse Asus Spatha | Corsair M65
    Headset Asus Tetha Electrec | Schiit Magni IE
    Mouse Pad Asus Sheath
    Headset/Speakers Marshall Emberton
    OS Windows 11 Pro
    Network RouterAsus Rapture GT-AX6000
    Accessory #1 Razer Seiren Mini
    Accessory #2 Canon M50 MkII | Logitech C920 Pro
    schurmann's Avatar
    Join Date
    May 2012
    Reputation
    10
    Posts
    29

    Click image for larger version. 

Name:	2.jpg 
Views:	0 
Size:	430.8 KB 
ID:	94541

  8. #8
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    398
    Posts
    17,529

    Thank you,

    Since that didn't work, try resetting the bios to defaults.

    Do you still get the error?

  9. #9
    ROG Enthusiast Array schurmann PC Specs
    schurmann PC Specs
    MotherboardAsus Maximus XII Formula
    Processori9-10900K
    Memory (part number)GSkill 32GB 3600cas17
    Graphics Card #1Asus Strix 2080Ti
    MonitorLG 38GL950G-B | Asus PG278QR
    Storage #1Samsung 970 Evo Plus
    Storage #2Samsung 860 Evo raid0 (4x)
    CPU CoolerEKWB Quantum Custom Loop
    CaseAsus Helios
    Power SupplyCorsair AX1200i
    Keyboard Asus Claymore
    Mouse Asus Spatha | Corsair M65
    Headset Asus Tetha Electrec | Schiit Magni IE
    Mouse Pad Asus Sheath
    Headset/Speakers Marshall Emberton
    OS Windows 11 Pro
    Network RouterAsus Rapture GT-AX6000
    Accessory #1 Razer Seiren Mini
    Accessory #2 Canon M50 MkII | Logitech C920 Pro
    schurmann's Avatar
    Join Date
    May 2012
    Reputation
    10
    Posts
    29

    Hi Nate

    Still the same. I give up on AC. I unistalled AC but now the lights are cycling on RGB. How can i make to stick on one coller? Last time i managed to keep ip RED, but this time is RGB. How can i keep it withj one color without AC?

  10. #10
    ROG Enthusiast Array schurmann PC Specs
    schurmann PC Specs
    MotherboardAsus Maximus XII Formula
    Processori9-10900K
    Memory (part number)GSkill 32GB 3600cas17
    Graphics Card #1Asus Strix 2080Ti
    MonitorLG 38GL950G-B | Asus PG278QR
    Storage #1Samsung 970 Evo Plus
    Storage #2Samsung 860 Evo raid0 (4x)
    CPU CoolerEKWB Quantum Custom Loop
    CaseAsus Helios
    Power SupplyCorsair AX1200i
    Keyboard Asus Claymore
    Mouse Asus Spatha | Corsair M65
    Headset Asus Tetha Electrec | Schiit Magni IE
    Mouse Pad Asus Sheath
    Headset/Speakers Marshall Emberton
    OS Windows 11 Pro
    Network RouterAsus Rapture GT-AX6000
    Accessory #1 Razer Seiren Mini
    Accessory #2 Canon M50 MkII | Logitech C920 Pro
    schurmann's Avatar
    Join Date
    May 2012
    Reputation
    10
    Posts
    29

    Keyb and mouse are ok.The problem is the MB that is RGB (case and EK blocks), but i want it to be red

Page 1 of 2 1 2 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •