Results 1 to 7 of 7
  1. #1
    ROG Enthusiast Array
    Join Date
    Nov 2011
    Reputation
    10
    Posts
    26

    Unable to update HAL in Armoury Crate

    Hi everyone! Just picked up a ROG Strix GA15. I'm trying to update everything but the software "HAL" version 1.3.4.0 and a few others under G15DK results in an error every time I try to update it (see screenshot). The error says "Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)."

    Anyone know what these are and why they won't update? Thanks!

    Click image for larger version. 

Name:	armoury crate screenshot.jpg 
Views:	5 
Size:	186.4 KB 
ID:	94367
    G74Sx-BBK8 BIOS 203
    Windows 7 Home Premium 64-bit

  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40BBK2-16)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II/Azoth
    Mouse ROG Chakram X/Chakram Core/Spatha X/Harpe Ace
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL / ROG Scabbard II/Hone Ace
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    402
    Posts
    17,785

    Hi fountainhead

    Try doing a system recovery, then install and update Armoury Crate.

  3. #3
    ROG Enthusiast Array
    Join Date
    Nov 2011
    Reputation
    10
    Posts
    26

    Quote Originally Posted by Nate152 View Post
    Hi fountainhead

    Try doing a system recovery, then install and update Armoury Crate.
    Thanks, maybe I'll give that a try. Out of curiosity, do you know what HAL and those other apps that couldn't be updated are for? Are they critical updates?
    Last edited by fountainhead; 08-02-2022 at 02:42 PM.
    G74Sx-BBK8 BIOS 203
    Windows 7 Home Premium 64-bit

  4. #4
    ROG Guru: Yellow Belt Array dfaovred PC Specs
    dfaovred PC Specs
    MotherboardASUS Rog Strix Z390-F Gaming
    ProcessorIntel i9 9900K
    Memory (part number)32GB HyperX Predator RGB DDR4 3200MHz
    Graphics Card #1ROG Strix GeForce RTX™ 3070 Ti OC
    Graphics Card #2ROG Strix GeForce® RTX 2070 SUPER™ OC
    Graphics Card #3ROG Strix GeForce® GTX 1070 OC
    MonitorViewSonic Elite XG270QG
    Storage #1Samsung 970 EVO Plus 2TB M.2 NVMe
    Storage #2Samsung 860 EVO 2TB
    CPU CoolerNZXT Kraken X52
    CaseLian Li Lancool III
    Power SupplySeaSonic 850W Focus PLUS Platinum
    Keyboard HyperX Alloy Elite RGB
    Mouse Asus ROG Chakram X
    Headset HyperX Cloud II
    Mouse Pad HyperX
    Headset/Speakers Corsair SP2500
    OS Windows 11 (22H2)
    Network RouterASUS RT-AC68U
    dfaovred's Avatar
    Join Date
    Jan 2016
    Reputation
    123
    Posts
    138

    Quote Originally Posted by Nate152 View Post
    Hi fountainhead

    Try doing a system recovery, then install and update Armoury Crate.
    Please stop advising users to do a system recovery, it is a reckless response and does not guarantee to fix the issue.

    Users could potentially lose data by doing a system recovery, they may not be aware of that if they're in-experienced.

  5. #5
    New ROGer Array
    Join Date
    Feb 2022
    Reputation
    10
    Posts
    1

    Same crap

    Quote Originally Posted by fountainhead View Post
    Hi everyone! Just picked up a ROG Strix GA15. I'm trying to update everything but the software "HAL" version 1.3.4.0 and a few others under G15DK results in an error every time I try to update it (see screenshot). The error says "Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)."

    Anyone know what these are and why they won't update? Thanks!

    Click image for larger version. 

Name:	armoury crate screenshot.jpg 
Views:	5 
Size:	186.4 KB 
ID:	94367
    Same problem with mu CHKRAM Update... 27.11.2022 All the time it is some kind of trouble with the Crate and especially with this mouse! Can anybody help? I don't want to restore anything or reinstall Windows of format harddrive i just need everything working!

  6. #6
    New ROGer Array
    Join Date
    Sep 2022
    Reputation
    10
    Posts
    1

    Quote Originally Posted by fountainhead View Post
    Hi everyone! Just picked up a ROG Strix GA15. I'm trying to update everything but the software "HAL" version 1.3.4.0 and a few others under G15DK results in an error every time I try to update it (see screenshot). The error says "Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)."

    Anyone know what these are and why they won't update? Thanks!

    Click image for larger version. 

Name:	armoury crate screenshot.jpg 
Views:	5 
Size:	186.4 KB 
ID:	94367
    Update AC to version 5.3.4.0 in MS store and try again.
    If you're using Windows 7, try Windows 10.

  7. #7
    New ROGer Array
    Join Date
    Jun 2022
    Reputation
    10
    Posts
    4

    I have almost the same problem (see https://rog.asus.com/forum/showthrea...0-Update-Error). But it seems that you can't get any help here. It is not an option to tell people to reinstall Windows, install another version of Windows, or make a recovery backup. It is obvious that this is not the problem. Please start fixing your software, and really help the customers...

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •