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  1. #1
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    Exclamation Error code 502 with new Armoury Crate update!

    Dear all and ASUS!

    I am getting 502 error code when I forced to install your software. And I am not the only one, more and more people complaining about this error.

    I tried everything, except Win reinstall, what I don't want to do.

    I tried your uninstaller...no change.
    Several reboots, switching off antivirus, runing everything in admin mode...no change.
    Every driver/software is up to date and legal on my computer.

    Please, if anybody knows the solution, (or an alternative software to replace this), don't hesitate to provide the information.

    Thank you for your help!
    Miniatura de Adjuntos Miniatura de Adjuntos 502.JPG  


  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
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    Hi DariusDavedane

    Welcome to the ROG forum.

    Try resetting the bios to default settings then try installing Armoury Crate.

  3. #3
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    You are not alone :
    https://www.reddit.com/r/ZephyrusG14..._502/?sort=new

    I have the same problem too.

  4. #4
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
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    Hi roger123,

    Welcome to the ROG forum.

    If on a laptop, try doing a system recovery then install Armoury Crate.

  5. #5
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    Dear Nate152!

    Sorry, but it is fu*king not ok to do system recovery (or even reinstall), because some buggy update FORCED US to install for a garbage software.
    I am a dev too, and if we would release this kind of sh*t for the public where approx. 8 people from 10 experiencing this serious issue the management would burn us in hell.

    I know that its not your fault, but please, I kindly ask you, provide us some patch/hack/or even official older versions of the AC what can help us.

    System recovery is not an answer, because 99.99% of the people know this "method" without any forum and questions...
    And also, why do we need sys recovery? Older versions why worked?!

    Furthermore, I read on another forum that even complete Windows reinstall not solved the bug.

    PS.: PEOPLE! For RGB control use OpenRGB, I tried it, works great.

  6. #6
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    Since the only fix is to install an old AC version, doing a system recovery will not help.
    Same for bios reset, lmao.

  7. #7
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
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    Sorry about that DariusDavedane, you didn't specify if you were using a laptop.

    Here's what we can do:

    I'll send you a private message with my email.

    You generate a log in Armoury Crate and email it to me and I'll email your log to the ASUS team.

    I'll send you a private message as well roger123.

  8. #8
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
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    What can also happen is after using the uninstall tool, some users will want to delete files and maybe even mess with the registry, this can cause problems with Armoury Crate.

    Armoury Crate has come a long way and is still evolving, I think they're doing a good job with it. I personally am not having any issues with the latest version of Armoury Crate. I am using the ROG Strix Z690-F Gaming WiFi motherboard with seven other ROG devices, this problem looks to be laptop related.

  9. #9
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    Sorry I am not specified, but I don't have laptop, I have desktop, with Asus Tuf Gaming B460-PLUS.

    I don't think this is laptop related. And yes I am frustrated a bit sorry, because I also liked AC. Kept my drivers up to date, RGB control etc.
    Anyway I will send you the log.

  10. #10
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40B)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
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    Thank you,

    Something else that can cause problems is instability.

    You could reset the bios to default settings and try installing Armoury Crate.

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