Problem with 5.2.12 Update

[Nate152]

Yes that is correct.

windows 11 installs the ethernet driver and will work fine, you can choose to update the LAN driver in the drivers list.

[TianaV]

Okay, if I don't get a response from the other forum in a few weeks, then I'll probably go ahead and go through with this process.
I'll update this thread if that's the case.

[Nate152]

I'm pretty sure there is no other fix, but if you come across one, I'd certainly be interested to know what it is.

[TianaV]

We'll just have to wait and see. I'm not in a rush to try and fix it without knowing all of my options since I don't particularly care about the readings. As I said before, the only reason I'm interested in fixing this problem is because it's quite annoying that it should be working properly but isn't.

[MasterC@ROG]

Guys, this is not accurate. Please be aware that we have an official issue reporting thread for Armoury Crate. It only takes a few minutes to fill in a form and record a log.
https://rog.asus.com/forum/showthrea...-if-any-issues
If the issue cannot be resolved by the logs, we also offer remote debugging. Thus far, it is very rare that we do not find a solution.

Also, please be nice and show some appreciation to the moderator who spend their free time here to help others.

It won't work, the software is buggy and nobody from ASUS seems to recognize it on this forum.

[MasterC@ROG]

With any service center, it is normal procedure that they ask you to back up your information before allowing them to troubleshoot just in case.

While many people are very knowledgeable about computers, as we all know, others are not and it's okay. Technician do not know what you have done with your system, some people have never reinstalled Windows, messed with the registry, deleted files manually because they thought they didn't need them, etc. We understand perfectly that reinstalling Windows is a hassle, we get it. But for those who are not computer savvy, it could actually save them a LOT of time. Instead of looking online for hours and trying different things, Windows can be reinstalled/restored in less than 10 minutes (I'm aware other apps and games will be more time-consuming).

Please repect the moderators here who spend their free time helping others.

Do you realize how preposterous it sounds every time a flawed update to this program releases the support staffs suggestion is "yeah why dont you go ahead and just tear down your OS to its bare foundation"

I've had this PC I built on a Strix X570-E for about 18 months and in that time Amory Crate updates have caused a full unrecoverable BSOD, left me with rainbow GSkill Ram sticks for months while awaiting a promised update, now my Ryujin 360 cant even be accessed within AC to change fan or screen settings because the program just hangs, and on top of that it seems like it's just too much work for these devs to make the full product line compatible within the suite because I have a Strix XG349C I paid 800 bucks for that AC/Aura Creator doesnt even see 90% of the time, nor does it operate two of the fan LEDs for my Strix 3090.
Deleting AC and clearing CMOS doesnt even work for the Ryujin's screen "image file updating" hang this time.

I came to this brand for the overall quality and performance, which is great, but to have such an abysmal glorified RGB controller go beyond being the weakest link in the chain and actively sabotage the stability of the components and system is a real accomplishment. I'm sick and tired of worrying what new troubleshooting loop I'm gonna have to go through every time the red notice comes up that Armory Crate needs an update. I didn't even get a choice in the matter this time. Gonna sell this Ryujin thats tying me down to AC and make my system fully compatible with Signal RGB.

Not coming back to Asus when it's time for the next build. Get your sh*t together.

[Acidline]

With any service center, it is normal procedure that they ask you to back up your information before allowing them to troubleshoot just in case.

While many people are very knowledgeable about computers, as we all know, others are not and it's okay. Technician do not know what you have done with your system, some people have never reinstalled Windows, messed with the registry, deleted files manually because they thought they didn't need them, etc. We understand perfectly that reinstalling Windows is a hassle, we get it. But for those who are not computer savvy, it could actually save them a LOT of time. Instead of looking online for hours and trying different things, Windows can be reinstalled/restored in less than 10 minutes (I'm aware other apps and games will be more time-consuming).

Please repect the moderators here who spend their free time helping others.

I'm failing to see at any point where moderators have been "disrespected" You are being questioned by a frustrated customer, which is a far cry from insult. You know as well as I do that the bigger point I'm making is that "do a windows re-install" as a first line of troubleshooting is not a simple 10 minute process with the magnitude of ways people use their PCs and have things set up, and to suggest it as your off-the-bat go to is in fact pretty irresponsible when you're acknowledging that there are people here who might not grasp the fact that theyre about to commit to the backend work of restoring every program, game, or storage item they have hosted on that OS drive. Nor are some people going to be willing to do all that just to provide you with an inquiry line into issues with the program you are supporting that repeatedly seems to have major update issues time and time again on every conceivable type of machine.

Speaking as someone who has gone through every one of these messes that keep getting posted to this section of the forum for the last 18 months, and as someone who hasnt added a new component or major conflicting program to his PC since my Ryujin was installed 14 months ago, I'm just through with allowing the program to exist on my PC any longer. Many of us had learned to simply find a version where something major isnt broken with the functionality and just stick with it, but this forced update screwed up new things that I haven't seen broken before, and retriggered the detection error with my GSkill ram sticks that was fixed 3-4 updates ago.

To be honest, if your devs would just revert Aura Creator to being its own separate application as before and add Ryujin VRM fan and screen control to the UEFI interface, my own particular gripes would disappear, but instead we keep slogging on with this ever consolidating and bloating monstrosity AC being pushed on us, which is now getting to me to pull out and sell an Asus component I was perfectly happy with simply because it's operation is tied to a program I absolutely do not want on my machine anymore.

This is a tech support thread, so If you wanna go ahead and delete all this from the thread record be my guest, but what I'm telling you is someone who has happily spent over $4000 in Asus components in the last 18 months is going to shop elsewhere because a single application the company umbrellas its hardware into creates an extremely bad user experience and I highly doubt I'm the only one feeling that burn lately. Good luck.

[roger123]

I'm failing to see at any point where moderators have been "disrespected" You are being questioned by a frustrated customer, which is a far cry from insult. You know as well as I do that the bigger point I'm making is that "do a windows re-install" as a first line of troubleshooting is not a simple 10 minute process with the magnitude of ways people use their PCs and have things set up, and to suggest it as your off-the-bat go to is in fact pretty irresponsible when you're acknowledging that there are people here who might not grasp the fact that theyre about to commit to the backend work of restoring every program, game, or storage item they have hosted on that OS drive. Nor are some people going to be willing to do all that just to provide you with an inquiry line into issues with the program you are supporting that repeatedly seems to have major update issues time and time again on every conceivable type of machine.

Speaking as someone who has gone through every one of these messes that keep getting posted to this section of the forum for the last 18 months, and as someone who hasnt added a new component or major conflicting program to his PC since my Ryujin was installed 14 months ago, I'm just through with allowing the program to exist on my PC any longer. Many of us had learned to simply find a version where something major isnt broken with the functionality and just stick with it, but this forced update screwed up new things that I haven't seen broken before, and retriggered the detection error with my GSkill ram sticks that was fixed 3-4 updates ago.

To be honest, if your devs would just revert Aura Creator to being its own separate application as before and add Ryujin VRM fan and screen control to the UEFI interface, my own particular gripes would disappear, but instead we keep slogging on with this ever consolidating and bloating monstrosity AC being pushed on us, which is now getting to me to pull out and sell an Asus component I was perfectly happy with simply because it's operation is tied to a program I absolutely do not want on my machine anymore.

This is a tech support thread, so If you wanna go ahead and delete all this from the thread record be my guest, but what I'm telling you is someone who has happily spent over $4000 in Asus components in the last 18 months is going to shop elsewhere because a single application the company umbrellas its hardware into creates an extremely bad user experience and I highly doubt I'm the only one feeling that burn lately. Good luck.

Thanks a lot for your supportive message.

Also, I don't understand why mods are writing in green color?
This must be terrible for colorblind people and doesn't feel inclusive at all.

[MasterC@ROG]

We appreciate honest customer feedback such as this, but please do not lose your temper at the mods the way you responded to Nate152. It is not acceptable, he was genuinely trying to help with the problem and as you can clearly see - he has gone above and beyond. If you do not agree, there are better ways to respond or just don't listen.

Now, several other people here have already reported their issues, while you still haven't. It would be more constructive if you spent just a few minutes to report issues the correct way (less time than it took for you to write this response). It would be understandable if you write all of this after you have tried to fix the issue but we were not able to do that. However, that is not the case here. So again, report your issue and let us help you.

I'm failing to see at any point where moderators have been "disrespected" You are being questioned by a frustrated customer, which is a far cry from insult. You know as well as I do that the bigger point I'm making is that "do a windows re-install" as a first line of troubleshooting is not a simple 10 minute process with the magnitude of ways people use their PCs and have things set up, and to suggest it as your off-the-bat go to is in fact pretty irresponsible when you're acknowledging that there are people here who might not grasp the fact that theyre about to commit to the backend work of restoring every program, game, or storage item they have hosted on that OS drive. Nor are some people going to be willing to do all that just to provide you with an inquiry line into issues with the program you are supporting that repeatedly seems to have major update issues time and time again on every conceivable type of machine.

Speaking as someone who has gone through every one of these messes that keep getting posted to this section of the forum for the last 18 months, and as someone who hasnt added a new component or major conflicting program to his PC since my Ryujin was installed 14 months ago, I'm just through with allowing the program to exist on my PC any longer. Many of us had learned to simply find a version where something major isnt broken with the functionality and just stick with it, but this forced update screwed up new things that I haven't seen broken before, and retriggered the detection error with my GSkill ram sticks that was fixed 3-4 updates ago.

To be honest, if your devs would just revert Aura Creator to being its own separate application as before and add Ryujin VRM fan and screen control to the UEFI interface, my own particular gripes would disappear, but instead we keep slogging on with this ever consolidating and bloating monstrosity AC being pushed on us, which is now getting to me to pull out and sell an Asus component I was perfectly happy with simply because it's operation is tied to a program I absolutely do not want on my machine anymore.

This is a tech support thread, so If you wanna go ahead and delete all this from the thread record be my guest, but what I'm telling you is someone who has happily spent over $4000 in Asus components in the last 18 months is going to shop elsewhere because a single application the company umbrellas its hardware into creates an extremely bad user experience and I highly doubt I'm the only one feeling that burn lately. Good luck.

[RaphXenon84]

My device tab doesn't load up my Keris mouse nor my Delta Headset..