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  1. #21
    Administrator Array MasterC@ROG's Avatar
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    Hey There,

    A log was not received, please see original post for instructions and upload to your form, thanks.

    Quote Originally Posted by Sheng Rong View Post
    Kingston DDR5 Fury 5600 KF556C40BBK2-32 x4 units Armoury Crate don't detected

    Item Version
    ---- -------
    Armoury Crate UWP App 5.2.12.0
    ROG Live Service 1.5.10.0
    Aura Service (Lighting Service) 3.05.66
    Armoury Crate lite service 5.2.10
    Aura Wallpaper Service Not installed
    ASUS AIOFan HAL 1.1.47.0
    ASUS AURA Extension Card HAL 1.1.0.18
    ASUS AURA Motherboard HAL 1.3.4.0
    ASUS Keyboard HAL 1.2.10.0
    ASUS Mouse HAL 1.2.0.46
    AacDisplay 1.2.27
    AacVGA 0.0.5.2
    KingstonDram 1.1.12
    AURA DRAM Component 1.1.18
    ENE RGB HAL 1.1.39.18
    ENE_EHD_M2_HAL 1.0.9.12
    ENE_QSI_Loki_HAL 1.0.3.0
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.4
    Patriot Viper M2 SSD RGB 1.1.0.2
    Universal Holtek RGB DRAM 1.0.0.3
    WD_BLACK AN1500 1.0.14.0

  2. #22
    Administrator Array MasterC@ROG's Avatar
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    Please note that your memory does not support Aura Sync at this time. We will talk to KIngston about having it validated.
    Click image for larger version. 

Name:	Kingston Fury RGB support.png 
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ID:	94526

    Quote Originally Posted by Sheng Rong View Post

    Kingston DDR5 Fury 5600 KF556C40BBK2-32 x4 units Armoury Crate don't detected

    Item Version
    ---- -------
    Armoury Crate UWP App 5.2.12.0
    ROG Live Service 1.5.10.0
    Aura Service (Lighting Service) 3.05.66
    Armoury Crate lite service 5.2.10
    Aura Wallpaper Service Not installed
    ASUS AIOFan HAL 1.1.47.0
    ASUS AURA Extension Card HAL 1.1.0.18
    ASUS AURA Motherboard HAL 1.3.4.0
    ASUS Keyboard HAL 1.2.10.0
    ASUS Mouse HAL 1.2.0.46
    AacDisplay 1.2.27
    AacVGA 0.0.5.2
    KingstonDram 1.1.12
    AURA DRAM Component 1.1.18
    ENE RGB HAL 1.1.39.18
    ENE_EHD_M2_HAL 1.0.9.12
    ENE_QSI_Loki_HAL 1.0.3.0
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.4
    Patriot Viper M2 SSD RGB 1.1.0.2
    Universal Holtek RGB DRAM 1.0.0.3
    WD_BLACK AN1500 1.0.14.0

  3. #23
    Administrator Array MasterC@ROG's Avatar
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    Please remember to fill in a form.

    Quote Originally Posted by Jesseinsf View Post
    This version forgets shutdown RGB settings and reverts to the default rainbow setting when I access my ROG STRIX Series AIO settings in Armoury Crate. same goes for the OLED on the motherboard, it reverts to the default setting when I access the AIO settings.

  4. #24
    New ROGer Array Murph_9000 PC Specs
    Murph_9000 PC Specs
    MotherboardROG Crosshair VIII Extreme
    ProcessorAMD Ryzen 5950X
    Memory (part number)Crucial Ballistix DDR4-3600 CL16 (BL16G36C16U4B.M16FE1)
    Graphics Card #1ROG Strix Radeon™ RX 6750 XT OC Edition 12GB GDDR6
    MonitorROG Strix XG43UQ, XG27AQM
    Storage #1Seagate FireCuda 530
    CPU CoolerROG Ryujin II 360
    CaseROG Strix Helios
    Power SupplyROG Thor 1200W Platinum
    Keyboard ROG Strix Scope RX, ROG Claymore II
    Mouse ROG Keris Wireless, ROG Chakram X
    Headset ROG Delta S
    Mouse Pad ROG Scabbard II
    OS Windows 11 Pro
    Network RouterROG Rapture GT-AX6000
    Accessory #1 LINKUP Ultra PCIe 4.0 x16 Riser Cable - Right Angle - 20cm

    Join Date
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    Aura Service (Lighting Service) 3.05.66 leaking memory & handles

    Form and log received

    Aura Service (Lighting Service) 3.05.66 leaks memory & handles at a fairly high rate, especially with lighting set to Rainbow and Aura Performance Mode on. This was present in the previous version. The latest version improved things slightly, as it previously caused a more system-wide performance problem; now it just soaks up memory at an unreasonable rate. It's currently sat on roughly 1GB memory used and 2.3 million handles after 1 to 2 days runtime. I do not have RGB RAM; and only ROG branded devices are connected to the Aura software. Using services.msc to restart LightingService works successfully to release the memory & handles, and start the leaking over again; it's a less than ideal workaround for the problem that avoids the need to reboot to clear it. Memory usage after a reboot or restart of the service is somewhere around 20MB, so the growth to 1GB and beyond is not reasonable behaviour. Form coming up in a moment.

    Code:
    Item                       Version     
    ----                       -------     
    Armoury Crate UWP App      5.2.12.0    
    ROG Live Service           1.5.10.0    
    Aura Service (Lighting Service)  3.05.66     
    Armoury Crate lite service  5.2.10      
    Aura Wallpaper Service     1.3.4.0     
    ASUS AIOFan HAL            1.1.47.0    
    ASUS AURA Extension Card HAL  1.1.0.18    
    ASUS AURA Motherboard HAL  1.3.4.0     
    ASUS Aac_GmAcc HAL         1.0.9.0     
    ASUS FanCard HAL           1.0.8       
    ASUS Keyboard HAL          1.2.10.0    
    ASUS Mouse HAL             1.2.0.46    
    AacAudioHal                1.3.46.0    
    AacDisplay                 1.2.27      
    AacVGA                     0.0.5.2     
    KingstonDram               1.1.12      
    AURA DRAM Component        1.1.18      
    ENE RGB HAL                1.1.39.18   
    ENE_EHD_M2_HAL             1.0.9.12    
    PHISON HAL                 1.0.9.0     
    Patriot Viper DRAM RGB     1.0.9.4     
    Patriot Viper M2 SSD RGB   1.1.0.2     
    Universal Holtek RGB DRAM  1.0.0.3     
    WD_BLACK AN1500            1.0.14.0
    Last edited by MasterC@ROG; 08-11-2022 at 09:37 AM.

  5. #25
    New ROGer Array
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    Lightbulb

    Click image for larger version. 

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    Is it supposed to happen ?? Might be why I have error 502 and unusable armory crate since the latest update

  6. #26
    New ROGer Array
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    3.2.2.3 install and rgb controller issues

    Simply put ive never had any issues with the aura sync or armoury crate services in the around 4 years ive had my pc i dont use the application for anything other than to control my rgb fans connected to my motherboard and ive never had a single issue. Fast-forward to yesterday i launched the program in attempts to edit my pcs rgb and my motherboard and fans were not being recognized and the changes to color and mode of my fans would not accept the inputs. I ended up uninstalling and wiping the program from my system in attempts to fix the issue upon doing so i was greeted with a variety of issues including the fact that the 3.2.2.3 installer is broken and freezes upon reaching around 90%. I've tried restarting reinstalling uninstalling deleting files etc nothing is working my rgb pc has effectively become non rgb now that the armoury crate app refuses to work PLSSSS HELP IVE TRIED EVERYTHING!!!!!!




    Item Version
    ---- -------
    Armoury Crate UWP App 5.2.12.0
    ROG Live Service 1.5.10.0
    Aura Service (Lighting Service) 3.05.66
    Armoury Crate lite service 5.2.10
    Aura Wallpaper Service Não instalado
    ASUS AIOFan HAL 1.1.47.0
    ASUS AURA Extension Card HAL 1.1.0.18
    ASUS AURA Motherboard HAL 1.3.4.0
    ASUS FanCard HAL 1.0.6
    ASUS MB Peripheral Products 1.0.35
    AacVGA 0.0.5.2
    KingstonDram 1.1.12
    AURA DRAM Component 1.1.18
    ENE RGB HAL 1.1.39.18
    ENE_DRAM_RGB_AIO 1.0.3.37
    ENE_EHD_M2_HAL 1.0.9.12
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.4
    Patriot Viper M2 SSD RGB 1.1.0.2
    Universal Holtek RGB DRAM 1.0.0.3
    WD_BLACK AN1500 1.0.14.0

  7. #27
    New ROGer Array Sheng Rong PC Specs
    Sheng Rong PC Specs
    MotherboardROG Z690 Maximus Hero
    ProcessorIntel Core I9-12900K
    Memory (part number)KF556C40BBK2 x4
    Graphics Card #1ROG Strix RTX3080TI
    Sound CardSounBlasterX G6 Hi-Res
    MonitorAlienWare AW2720HF
    Storage #1WD BLACK SN850
    Storage #2ST00DM006
    CPU CoolerROG RYUJIN II 360
    CaseROG Strix Helios
    Power SupplyROG Thor 1200P
    Keyboard Rog Strix Flare
    Mouse Rog Chakram
    Headset Sennheiser HD600
    Mouse Pad Rog Balteus Qi
    Network RouterGT-AX1100

    Join Date
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    Quote Originally Posted by MasterC@ROG View Post
    Please note that your memory does not support Aura Sync at this time. We will talk to KIngston about having it validated.
    Click image for larger version. 

Name:	Kingston Fury RGB support.png 
Views:	0 
Size:	270.0 KB 
ID:	94526
    Is not the same publicity of the package
    Click image for larger version. 

Name:	WhatsApp Image 2022-08-09 at 1.44.37 PM.jpg 
Views:	0 
Size:	25.0 KB 
ID:	94536
    What about the Monitor ROG XG27AQ also is missing in the Armoury
    Last edited by Sheng Rong; 08-09-2022 at 06:50 PM.

  8. #28
    Administrator Array MasterC@ROG's Avatar
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    Is your system overclocked? Where did you find the ACLS install package? Users are not supposed to install this individually...

    See the "Installation Error?" section in the original post, and message me the log directly. Thanks.

    Quote Originally Posted by roger123 View Post
    Click image for larger version. 

Name:	Untitled.png 
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ID:	94534
    Is it supposed to happen ?? Might be why I have error 502 and unusable armory crate since the latest update
    Last edited by MasterC@ROG; 08-10-2022 at 03:34 AM.

  9. #29
    Administrator Array MasterC@ROG's Avatar
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    The XG27AQ was not mentioned previously, will have our guys check it out.
    We will have a chat with Kingston about the packaging, but at the present time - the Aura Sync logo should not be on there.

    Quote Originally Posted by Sheng Rong View Post
    Is not the same publicity of the package
    Click image for larger version. 

Name:	WhatsApp Image 2022-08-09 at 1.44.37 PM.jpg 
Views:	0 
Size:	25.0 KB 
ID:	94536
    What about the Monitor ROG XG27AQ also is missing in the Armoury

  10. #30
    ROG Enthusiast Array
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    Google Form and log received

    I have submitted my issue (Malware intercept when using AC) via the Google form complete with logs and screen shots. For the record, I don't have any over-clocking in place.
    Last edited by MasterC@ROG; 08-18-2022 at 03:40 AM.

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