Armoury Crate v5.2.12.0 / Aura Creator v3.4.3.0 [Report here if any issues]

[MasterC@ROG]

Hey There,

A log was not received, please see original post for instructions and upload to your form, thanks.

Kingston DDR5 Fury 5600 KF556C40BBK2-32 x4 units Armoury Crate don't detected

Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.10.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.47.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.4.0
ASUS Keyboard HAL 1.2.10.0
ASUS Mouse HAL 1.2.0.46
AacDisplay 1.2.27
AacVGA 0.0.5.2
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_EHD_M2_HAL 1.0.9.12
ENE_QSI_Loki_HAL 1.0.3.0
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0

[MasterC@ROG]

Please note that your memory does not support Aura Sync at this time. We will talk to KIngston about having it validated.

Kingston DDR5 Fury 5600 KF556C40BBK2-32 x4 units Armoury Crate don't detected

Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.10.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.47.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.4.0
ASUS Keyboard HAL 1.2.10.0
ASUS Mouse HAL 1.2.0.46
AacDisplay 1.2.27
AacVGA 0.0.5.2
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_EHD_M2_HAL 1.0.9.12
ENE_QSI_Loki_HAL 1.0.3.0
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0

[MasterC@ROG]

Please remember to fill in a form.

This version forgets shutdown RGB settings and reverts to the default rainbow setting when I access my ROG STRIX Series AIO settings in Armoury Crate. same goes for the OLED on the motherboard, it reverts to the default setting when I access the AIO settings.

[Murph_9000]

Resolved in latest version

Aura Service (Lighting Service) 3.05.66 leaks memory & handles at a fairly high rate, especially with lighting set to Rainbow and Aura Performance Mode on. This was present in the previous version. The latest version improved things slightly, as it previously caused a more system-wide performance problem; now it just soaks up memory at an unreasonable rate. It's currently sat on roughly 1GB memory used and 2.3 million handles after 1 to 2 days runtime. I do not have RGB RAM; and only ROG branded devices are connected to the Aura software. Using services.msc to restart LightingService works successfully to release the memory & handles, and start the leaking over again; it's a less than ideal workaround for the problem that avoids the need to reboot to clear it. Memory usage after a reboot or restart of the service is somewhere around 20MB, so the growth to 1GB and beyond is not reasonable behaviour. Form coming up in a moment.

Item                       Version     
----                       -------     
Armoury Crate UWP App      5.2.12.0    
ROG Live Service           1.5.10.0    
Aura Service (Lighting Service)  3.05.66     
Armoury Crate lite service  5.2.10      
Aura Wallpaper Service     1.3.4.0     
ASUS AIOFan HAL            1.1.47.0    
ASUS AURA Extension Card HAL  1.1.0.18    
ASUS AURA Motherboard HAL  1.3.4.0     
ASUS Aac_GmAcc HAL         1.0.9.0     
ASUS FanCard HAL           1.0.8       
ASUS Keyboard HAL          1.2.10.0    
ASUS Mouse HAL             1.2.0.46    
AacAudioHal                1.3.46.0    
AacDisplay                 1.2.27      
AacVGA                     0.0.5.2     
KingstonDram               1.1.12      
AURA DRAM Component        1.1.18      
ENE RGB HAL                1.1.39.18   
ENE_EHD_M2_HAL             1.0.9.12    
PHISON HAL                 1.0.9.0     
Patriot Viper DRAM RGB     1.0.9.4     
Patriot Viper M2 SSD RGB   1.1.0.2     
Universal Holtek RGB DRAM  1.0.0.3     
WD_BLACK AN1500            1.0.14.0

[roger123]

Is it supposed to happen ?? Might be why I have error 502 and unusable armory crate since the latest update

[Lil Grand]

Simply put ive never had any issues with the aura sync or armoury crate services in the around 4 years ive had my pc i dont use the application for anything other than to control my rgb fans connected to my motherboard and ive never had a single issue. Fast-forward to yesterday i launched the program in attempts to edit my pcs rgb and my motherboard and fans were not being recognized and the changes to color and mode of my fans would not accept the inputs. I ended up uninstalling and wiping the program from my system in attempts to fix the issue upon doing so i was greeted with a variety of issues including the fact that the 3.2.2.3 installer is broken and freezes upon reaching around 90%. I've tried restarting reinstalling uninstalling deleting files etc nothing is working my rgb pc has effectively become non rgb now that the armoury crate app refuses to work PLSSSS HELP IVE TRIED EVERYTHING!!!!!!




Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.10.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service Não instalado
ASUS AIOFan HAL 1.1.47.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.4.0
ASUS FanCard HAL 1.0.6
ASUS MB Peripheral Products 1.0.35
AacVGA 0.0.5.2
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_DRAM_RGB_AIO 1.0.3.37
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0

[Sheng Rong]

Please note that your memory does not support Aura Sync at this time. We will talk to KIngston about having it validated.

Is not the same publicity of the package

What about the Monitor ROG XG27AQ also is missing in the Armoury

[MasterC@ROG]

Is your system overclocked? Where did you find the ACLS install package? Users are not supposed to install this individually...

See the "Installation Error?" section in the original post, and message me the log directly. Thanks.

Is it supposed to happen ?? Might be why I have error 502 and unusable armory crate since the latest update

[MasterC@ROG]

The XG27AQ was not mentioned previously, will have our guys check it out.
We will have a chat with Kingston about the packaging, but at the present time - the Aura Sync logo should not be on there.

Is not the same publicity of the package

What about the Monitor ROG XG27AQ also is missing in the Armoury

[cindernat]

Google Form and log received

I have submitted my issue (Malware intercept when using AC) via the Google form complete with logs and screen shots. For the record, I don't have any over-clocking in place.