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  1. #1
    ROG Member Array
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    G74sx rma satisfaction! :)

    I sent my G74X in for RMA because of a white dot that showed up on light backgrounds. Also for the keyboard skipping keys and the DVD writer was very loud.
    Anyway, I wanted to give praise to those people at the Milpitas, CA RMA place. This laptop is now the awesome machine that it originally should have been. Everything works GREAT!
    KUDOS and THANK YOU!

  2. #2
    ROG Guru: Black Belt Array
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    Great to hear a happy report!

    Did they give you any indication of what they did? I.e., did they replace the keyboard?

  3. #3
    ROG Guru: Blue Belt Array PILGRIM's Avatar
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    So, not all RMA experience is that bad, after all.

    Glad to hear of your experience, grayrock.
    ASUS G74SX-3DE

  4. #4
    ROG Guru: Green Belt Array fostert's Avatar
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    Thank you for the happy note! Good to hear especially considering the RMA experiences reported here are usually hohum to just plain bad.
    --
    G74SX-CST1-CBIL, i7 2630QM 2GHz
    32GB DDR3 RAM @1333MHz
    GTX560M 3GB DDR5 (192 bit)
    17.3" LED 1920x1080
    Sentelic TP, BIOS 203
    Debian Linux Wheezy (Testing) Kernel 3.2, NVIDIA 295.40

  5. #5
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    Quote Originally Posted by BrodyBoy View Post
    Great to hear a happy report!

    Did they give you any indication of what they did? I.e., did they replace the keyboard?

    The only things checked on the paper was "Issue was Duplicated" and "Repaired".

    Tom

  6. #6
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    Thumbs up

    Im glad someone have a great exp. cause my suck . bought my g74sx from j&R music world in NY back in aug 2011. and on my 5th RMA thats
    right 5th RMA. no one ever tell me this the issue or thats the issue just sends it back with what i believe to be a bogus check list. $2400 only game iv played on it and completed was streetfighter 4 . and every other game crashes from crysis 2 to starcraft 2 skyrim even my girl sims 3 game fail . from upgrade drivers to ram replacement to ssd to hhds reformats i try every thing all i can do is rma . this crazy they need to send my money and we can part way and shake hands no hard feeling. but again im glade some one had a good exp. i just wish i had a better exp. with this beast of a machine alas all i get usg******* or usa******** with a fedex shipping label. so sad

    g74sx-a1
    12gb of ram ddr3
    nvidia 560m with 3gb of ram
    2hhd 750gb a piece
    bluray
    1080 screen
    with thx
    Last edited by ANUBIS2130; 01-29-2013 at 07:42 PM.

  7. #7
    New ROGer Array
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    did you tell ASUS service center clean for your problem? do you know what is repaire for your each 5th?

  8. #8
    New ROGer Array
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    good info to me,,The only things checked on the paper was "Issue was Duplicated" and "Repaired".

  9. #9
    ROG Guru: Yellow Belt Array
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    you got to be lucky. Good luck

  10. #10
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    OK, so i think you are using send to service, not take to service center right. could you ask them how to duplicated issue, is it same as you, when they Repaired, did they test and how to test it.

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