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  1. #1
    ROG Junior Member Array
    Join Date
    Nov 2014

    Motherboard USB 3 ports freezing

    I have a STRIX B560-A Gaming mobo and when I connect two external HDDs to USB 3 ports and I copy a file from one to another, after a few seconds to a minute, the copy fails and the drives become unresponsive and I have to restart the PC. This happens in both Win10 and 11.

    Things I have tried:
    1- reset BIOS, XMP active/deactive, selective port activation, disable C-state, upgrade/downgrade BIOS version,
    2- changing ports (case ports and mobo backplate ports, no change),
    3- control panel power options for USB,
    4- complete uninstall and reinstall of USB drivers from device manager
    5- using driver update software and updating chipset and usb controller drivers,
    6- changing my PSU from 550W to 850W.

    If I connect one to a USB 2 port, they work fine but slow af.
    Also, when I safe remove any flash or external HDD, the other become unresponsive too and I have to restart.
    Appreciate any help.

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