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  1. #21
    ROG Guru: Black Belt Array Hopper64 PC Specs
    Hopper64 PC Specs
    MotherboardAsus MZ690E Bios 2103
    Processori9 13900K
    Memory (part number)GSkill F5-6400J3239G16GX2-TZ5RK
    Graphics Card #1Asus 3090 Ti Tuf
    Sound CardCreative SB X4
    MonitorAsus ROG XG349C
    Storage #1Samsung 980 Pro
    CPU CoolerQuantum Kinetic TBE 300 D5 with Quantum VTX 160
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX1600i
    Keyboard Asus ROG Claymore 2
    Mouse Asus ROG Gladius III
    OS Windows 11 64
    Hopper64's Avatar
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    New version, same problem. Won't update.

    Click image for larger version. 

Name:	1.png 
Views:	3 
Size:	151.6 KB 
ID:	95302


    Item Version
    ---- -------
    Armoury Crate UWP App 5.3.4.0
    ROG Live Service 1.6.4.0
    Aura Service (Lighting Service) 3.05.78
    Armoury Crate lite service 5.3.3
    Aura Wallpaper Service 1.3.5.0
    ASUS AIOFan HAL 1.1.50.0
    ASUS AURA Extension Card HAL 1.1.0.18
    ASUS AURA Motherboard HAL 1.3.7.0
    ASUS Aac_GmAcc HAL 1.0.10.0
    ASUS Keyboard HAL 1.2.10.0
    ASUS MousePad HAL 1.0.3.5
    AacAudioHal 1.3.46.0
    AacDisplay 1.2.27
    AacVGA 0.0.4.3
    KingstonDram 1.1.12
    AURA DRAM Component 1.1.23
    ENE RGB HAL 1.1.40.3
    ENE_EHD_M2_HAL 1.0.9.12
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.4
    Patriot Viper M2 SSD RGB 1.1.0.2
    Universal Holtek RGB DRAM 1.0.0.3
    WD_BLACK AN1500 1.0.14.0

  2. #22
    ROG Guru: Orange Belt Array
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    Jun 2013
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    Quote Originally Posted by Hopper64 View Post
    New version, same problem. Won't update.

    Click image for larger version. 

Name:	1.png 
Views:	3 
Size:	151.6 KB 
ID:	95302


    Item Version
    ---- -------
    Armoury Crate UWP App 5.3.4.0
    ROG Live Service 1.6.4.0
    Aura Service (Lighting Service) 3.05.78
    Armoury Crate lite service 5.3.3
    Aura Wallpaper Service 1.3.5.0
    ASUS AIOFan HAL 1.1.50.0
    ASUS AURA Extension Card HAL 1.1.0.18
    ASUS AURA Motherboard HAL 1.3.7.0
    ASUS Aac_GmAcc HAL 1.0.10.0
    ASUS Keyboard HAL 1.2.10.0
    ASUS MousePad HAL 1.0.3.5
    AacAudioHal 1.3.46.0
    AacDisplay 1.2.27
    AacVGA 0.0.4.3
    KingstonDram 1.1.12
    AURA DRAM Component 1.1.23
    ENE RGB HAL 1.1.40.3
    ENE_EHD_M2_HAL 1.0.9.12
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.4
    Patriot Viper M2 SSD RGB 1.1.0.2
    Universal Holtek RGB DRAM 1.0.0.3
    WD_BLACK AN1500 1.0.14.0
    I have the same problem with Rog Chakram X
    The last time I changed the usb port but this time there is nothing to do AC is unable to update the firmware

    Item Version
    ---- -------
    Armoury Crate UWP App 5.3.2.0
    ROG Live Service 1.6.3.0
    Aura Service (Lighting Service) 3.05.76
    Armoury Crate lite service 5.3.1
    Aura Wallpaper Service Non installée
    ASUS AIOFan HAL 1.1.50.0
    ASUS AURA Extension Card HAL 1.1.0.18
    ASUS AURA Motherboard HAL 1.3.7.0
    ASUS Keyboard HAL 1.2.10.0
    ASUS Mouse HAL 1.2.0.47
    AacVGA 0.0.5.4
    KingstonDram 1.1.12
    AURA DRAM Component 1.1.23
    ENE RGB HAL 1.1.40.3
    ENE_DRAM_RGB_AIO 1.0.3.17
    ENE_EHD_M2_HAL 1.0.9.12
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.4
    Patriot Viper M2 SSD RGB 1.1.0.2
    Universal Holtek RGB DRAM 1.0.0.3
    WD_BLACK AN1500 1.0.14.0

  3. #23
    ROG Guru: Black Belt Array Hopper64 PC Specs
    Hopper64 PC Specs
    MotherboardAsus MZ690E Bios 2103
    Processori9 13900K
    Memory (part number)GSkill F5-6400J3239G16GX2-TZ5RK
    Graphics Card #1Asus 3090 Ti Tuf
    Sound CardCreative SB X4
    MonitorAsus ROG XG349C
    Storage #1Samsung 980 Pro
    CPU CoolerQuantum Kinetic TBE 300 D5 with Quantum VTX 160
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX1600i
    Keyboard Asus ROG Claymore 2
    Mouse Asus ROG Gladius III
    OS Windows 11 64
    Hopper64's Avatar
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    Nov 2012
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    I tested an older gladius 2 origin and an extra gladius 3. None will update.

  4. #24
    ROG Guru: Orange Belt Array
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    Obviously the problem seems to come from Armoury Crate

  5. #25
    ROG Guru: Black Belt Array Hopper64 PC Specs
    Hopper64 PC Specs
    MotherboardAsus MZ690E Bios 2103
    Processori9 13900K
    Memory (part number)GSkill F5-6400J3239G16GX2-TZ5RK
    Graphics Card #1Asus 3090 Ti Tuf
    Sound CardCreative SB X4
    MonitorAsus ROG XG349C
    Storage #1Samsung 980 Pro
    CPU CoolerQuantum Kinetic TBE 300 D5 with Quantum VTX 160
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX1600i
    Keyboard Asus ROG Claymore 2
    Mouse Asus ROG Gladius III
    OS Windows 11 64
    Hopper64's Avatar
    Join Date
    Nov 2012
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    No doubt.

  6. #26
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40BBK2-16)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
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    Feb 2013
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    Sorry to hear you guys are having issues.

    All is working well for me with the latest version of Armoury Crate 5.3.4.0.

    Double check you have the wireless dongle connected to a usb port, the cable connected to your mouse and a usb port with the wireless switch set to 2.4GHz wireless mode.

    Then try the updates.

    Click image for larger version. 

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  7. #27
    ROG Guru: Orange Belt Array
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    Jun 2013
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    Hello Nate
    According to the firmware update alert, you must connect the mouse via usb and also the 2.4 ghz wireless dongle and switch the mouse to wired mode using the button. But I also tried your method of switching the mouse to wireless mode while having the usb cable plugged in
    By the way Armory crate sometimes shows error code 18 when firmware update fails
    Update 21.62.15
    Current version 21.52.14
    But it does not work. I tried all usb ports on my motherboard for wire and dongle but nothing to do.
    The previous update succeeded after a battle trying different usb ports but this time no success.
    Obviously there is an issue with Armory Crate, my system is clean, recently freshly installed.
    It might be a good idea to offer a firmware installer .exe file for download from the mouse's support page.
    All other features of Armory Crate work well on my system.

    Item Version
    ---- -------
    Armoury Crate UWP App 5.3.4.0
    ROG Live Service 1.6.4.0
    Aura Service (Lighting Service) 3.05.78
    Armoury Crate lite service 5.3.3
    Aura Wallpaper Service Non installée
    ASUS AIOFan HAL 1.1.50.0
    ASUS AURA Extension Card HAL 1.1.0.18
    ASUS AURA Motherboard HAL 1.3.7.0
    ASUS Keyboard HAL 1.2.10.0
    ASUS Mouse HAL 1.2.0.47
    AacVGA 0.0.5.4
    KingstonDram 1.1.12
    AURA DRAM Component 1.1.23
    ENE RGB HAL 1.1.40.3
    ENE_DRAM_RGB_AIO 1.0.3.17
    ENE_EHD_M2_HAL 1.0.9.12
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.4
    Patriot Viper M2 SSD RGB 1.1.0.2
    Universal Holtek RGB DRAM 1.0.0.3
    WD_BLACK AN1500 1.0.14.0

  8. #28
    ROG Guru: Black Belt Array Hopper64 PC Specs
    Hopper64 PC Specs
    MotherboardAsus MZ690E Bios 2103
    Processori9 13900K
    Memory (part number)GSkill F5-6400J3239G16GX2-TZ5RK
    Graphics Card #1Asus 3090 Ti Tuf
    Sound CardCreative SB X4
    MonitorAsus ROG XG349C
    Storage #1Samsung 980 Pro
    CPU CoolerQuantum Kinetic TBE 300 D5 with Quantum VTX 160
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX1600i
    Keyboard Asus ROG Claymore 2
    Mouse Asus ROG Gladius III
    OS Windows 11 64
    Hopper64's Avatar
    Join Date
    Nov 2012
    Reputation
    70
    Posts
    2,550

    Still no change for me either. I have the mouse plugged in to the USB port and the wireless dongle plugged in as well. Never had this problem before. Had this mouse for months and updated with no issues until now. Same result each time. I would see a dialog box come up if FW needed to be updated stating the need to have the USB dongle plugged in. No such dialog box has come up in the last couple of weeks with this problem. Cekeu is correct. I have the same behavior here.

    And the mouse is not working correctly because I can't access the software to improve the sensitivity settings.

  9. #29
    ROG Guru: Black Belt Array Hopper64 PC Specs
    Hopper64 PC Specs
    MotherboardAsus MZ690E Bios 2103
    Processori9 13900K
    Memory (part number)GSkill F5-6400J3239G16GX2-TZ5RK
    Graphics Card #1Asus 3090 Ti Tuf
    Sound CardCreative SB X4
    MonitorAsus ROG XG349C
    Storage #1Samsung 980 Pro
    CPU CoolerQuantum Kinetic TBE 300 D5 with Quantum VTX 160
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX1600i
    Keyboard Asus ROG Claymore 2
    Mouse Asus ROG Gladius III
    OS Windows 11 64
    Hopper64's Avatar
    Join Date
    Nov 2012
    Reputation
    70
    Posts
    2,550

    Any suggestions on what to do next? Difficult to use the mouse without proper support. Worked fine before the newest updates.

  10. #30
    Administrator Array MasterC@ROG's Avatar
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    Hey, please reboot, record a log, try to update, generate the log if fails again, upload to cloud and PM me the link. Thanks.

    Nate152 is correct, make sure:
    Both the RF dongle and the mouse are plugged in (are you using the original cable? made sure the connector is fully pushed in on the mouse side?)
    Switch the mouse to USB/Wired mode when updating.

    Quote Originally Posted by Hopper64 View Post
    Still no change for me either. I have the mouse plugged in to the USB port and the wireless dongle plugged in as well. Never had this problem before. Had this mouse for months and updated with no issues until now. Same result each time. I would see a dialog box come up if FW needed to be updated stating the need to have the USB dongle plugged in. No such dialog box has come up in the last couple of weeks with this problem. Cekeu is correct. I have the same behavior here.

    And the mouse is not working correctly because I can't access the software to improve the sensitivity settings.

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