Results 1 to 9 of 9
  1. #1
    ROG Member Array LuaOle PC Specs
    LuaOle PC Specs
    Laptop (Model)ROG G73SW
    MotherboardAsus TUF Gaming Z590-PLUS WIFI w/ ASUS ThunderboltEX 4 Card
    Processor5GHz Intel Core i9 10850k
    Memory (part number)64GB DDR4-3200 G.Skill Trident Z RGB (4x F4-3200C16D-16GTZR)
    Graphics Card #12GHz 10GB EVGA GeForce RTX 3080 FTW3 Ultra Gaming
    Monitor55" LG C9 OLED HDR 120Hz + 27" ViewSonic VP2768-4K Auto-Pivot
    Storage #11TB Intel 660P M.2 NVMe SSD
    Storage #28TB WDC HDD Black (2x 4TB Spanned)
    CPU CoolerNoctua NH-D15
    Power SupplyToughpower GF1 850W (80 PLUS Gold)
    Keyboard Logitech G512
    Mouse Logitech MX ERGO Trackball
    OS Windows 11 Pro
    Network RouterUISP EdgeRouter X

    Join Date
    Jun 2021
    Reputation
    10
    Posts
    5

    Armoury Crate 3.2.3.0 EMPTY SCREEN / Not Responding

    I downloaded the app from the ASUS website and installed it.

    I've done this multiple times using the Armoury Crate Uninstall Tool 2.1.5.0 tool with the same results.

    Does anyone have any idea(s)?

    Click image for larger version. 

Name:	20220922-ac3230.jpg 
Views:	6 
Size:	60.1 KB 
ID:	95203
    Last edited by LuaOle; 09-22-2022 at 04:29 PM.

  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40BBK2-16)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    400
    Posts
    17,684

    Hi Lua0le,

    Check in Task Manager, Services tab, ROG Live Service is running.

    Click image for larger version. 

Name:	live service.png 
Views:	2 
Size:	51.4 KB 
ID:	95204

    The latest version of Armoury Crate is 5.3.2.0

    Click image for larger version. 

Name:	ac updated.png 
Views:	4 
Size:	696.1 KB 
ID:	95207

  3. #3
    ROG Member Array LuaOle PC Specs
    LuaOle PC Specs
    Laptop (Model)ROG G73SW
    MotherboardAsus TUF Gaming Z590-PLUS WIFI w/ ASUS ThunderboltEX 4 Card
    Processor5GHz Intel Core i9 10850k
    Memory (part number)64GB DDR4-3200 G.Skill Trident Z RGB (4x F4-3200C16D-16GTZR)
    Graphics Card #12GHz 10GB EVGA GeForce RTX 3080 FTW3 Ultra Gaming
    Monitor55" LG C9 OLED HDR 120Hz + 27" ViewSonic VP2768-4K Auto-Pivot
    Storage #11TB Intel 660P M.2 NVMe SSD
    Storage #28TB WDC HDD Black (2x 4TB Spanned)
    CPU CoolerNoctua NH-D15
    Power SupplyToughpower GF1 850W (80 PLUS Gold)
    Keyboard Logitech G512
    Mouse Logitech MX ERGO Trackball
    OS Windows 11 Pro
    Network RouterUISP EdgeRouter X

    Join Date
    Jun 2021
    Reputation
    10
    Posts
    5

    Quote Originally Posted by Nate152 View Post
    Hi Lua0le,

    Check in Task Manager, Services tab, ROG Live Service is running.

    The latest version of Armoury Crate is 5.3.2.0
    ROG LIVE SERVICE is running.

    And I can't find anywhere to download 5.3.2.0. It's definitely not shown on https://www.asus.com/supportonly/Arm...Desk_Download/ where the 3.2.3.0 was released on 08/16/2022.
    Miniatura de Adjuntos Miniatura de Adjuntos desktop313131.jpg  

    Last edited by LuaOle; 09-22-2022 at 09:02 PM.

  4. #4
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40BBK2-16)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    400
    Posts
    17,684

    You install version 3.2.3.0 then check for updates in the update center, it will install the latest version.

    Your Armoury Crate is pretty much bare, no device tab, no update center.

    Does anything happen when you click the three horizontal lines at the top left of Armoury Crate?

  5. #5
    ROG Member Array LuaOle PC Specs
    LuaOle PC Specs
    Laptop (Model)ROG G73SW
    MotherboardAsus TUF Gaming Z590-PLUS WIFI w/ ASUS ThunderboltEX 4 Card
    Processor5GHz Intel Core i9 10850k
    Memory (part number)64GB DDR4-3200 G.Skill Trident Z RGB (4x F4-3200C16D-16GTZR)
    Graphics Card #12GHz 10GB EVGA GeForce RTX 3080 FTW3 Ultra Gaming
    Monitor55" LG C9 OLED HDR 120Hz + 27" ViewSonic VP2768-4K Auto-Pivot
    Storage #11TB Intel 660P M.2 NVMe SSD
    Storage #28TB WDC HDD Black (2x 4TB Spanned)
    CPU CoolerNoctua NH-D15
    Power SupplyToughpower GF1 850W (80 PLUS Gold)
    Keyboard Logitech G512
    Mouse Logitech MX ERGO Trackball
    OS Windows 11 Pro
    Network RouterUISP EdgeRouter X

    Join Date
    Jun 2021
    Reputation
    10
    Posts
    5

    Quote Originally Posted by Nate152 View Post
    You install version 3.2.3.0 then check for updates in the update center, it will install the latest version.

    Your Armoury Crate is pretty much bare, no device tab, no update center.

    Does anything happen when you click the three horizontal lines at the top left of Armoury Crate?
    It just locks up: "Not Responding".

  6. #6
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40BBK2-16)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    400
    Posts
    17,684

    Since the uninstall tool hasn't worked for you, a windows reinstall is the last resort.

    It's a bit of a pain I know but it will fix the problem.

  7. #7
    ROG Member Array LuaOle PC Specs
    LuaOle PC Specs
    Laptop (Model)ROG G73SW
    MotherboardAsus TUF Gaming Z590-PLUS WIFI w/ ASUS ThunderboltEX 4 Card
    Processor5GHz Intel Core i9 10850k
    Memory (part number)64GB DDR4-3200 G.Skill Trident Z RGB (4x F4-3200C16D-16GTZR)
    Graphics Card #12GHz 10GB EVGA GeForce RTX 3080 FTW3 Ultra Gaming
    Monitor55" LG C9 OLED HDR 120Hz + 27" ViewSonic VP2768-4K Auto-Pivot
    Storage #11TB Intel 660P M.2 NVMe SSD
    Storage #28TB WDC HDD Black (2x 4TB Spanned)
    CPU CoolerNoctua NH-D15
    Power SupplyToughpower GF1 850W (80 PLUS Gold)
    Keyboard Logitech G512
    Mouse Logitech MX ERGO Trackball
    OS Windows 11 Pro
    Network RouterUISP EdgeRouter X

    Join Date
    Jun 2021
    Reputation
    10
    Posts
    5

    Quote Originally Posted by Nate152 View Post
    Since the uninstall tool hasn't worked for you, a windows reinstall is the last resort.

    It's a bit of a pain I know but it will fix the problem.
    That's what I was hoping to avoid. I literally cannot afford to do that.

    I appreciate the time and effort you took with me. Thank you.

  8. #8
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Strix Z690-F Gaming WiFi
    Processori7-12700KF
    Memory (part number)Kingston Fury Beast 16GB (2x8GB) 6000MT/s (KF560C40BBK2-16)
    Graphics Card #1ROG Strix 3090 Ti LC OC
    Sound CardROG SupremeFX
    MonitorHP ZR30w
    Storage #1Seagate Firecuda 530 1TB
    CPU CoolerEK Quantum Velocity2
    CaseThermaltake Tower 900
    Power SupplyEVGA Supernova 1600 T2
    Keyboard ROG Falchion NX / Strix Flare II
    Mouse ROG Chakram X/Chakram Core/Spatha X
    Headset ROG Delta S Animate
    Mouse Pad Steelseries Prism XL + ROG Scabbard II
    OS Windows 11 Home
    Accessory #1 2x Swiftech Maelstrom X300 D5 V2
    Accessory #2 2x Hardware Labs SR2 560 MP radiators
    Accessory #3 Lamptron FC-5 V3 fan controller
    Nate152's Avatar
    Join Date
    Feb 2013
    Reputation
    400
    Posts
    17,684

    You're welcome,

    I wish I knew of an easier fix.

  9. #9
    ROG Member Array alistairuk PC Specs
    alistairuk PC Specs
    MotherboardZ690 Gaming E
    ProcessorI9 12900K
    Memory (part number)32gb Teamgroup T-Force 6200 DDR5
    Graphics Card #1Rog Strix 1080Ti OC
    Sound CardOn board
    MonitorROG SWIFT PG278QR 27" 165Hz
    Storage #13 x Sabrant 2TB M.2
    Storage #2Samsung 8TB SSD
    CPU CoolerCorsair ICUE H150I ELITE LCD
    CaseLian-Li OX11 XL
    Power SupplyCorsair PROFESSIONAL SERIES HX 1200W '80 PLUS PLATINUM'
    Keyboard Corsair K95
    Mouse Logitech G903
    Headset Arctis Pro Wireless
    Mouse Pad Logitech Lightspeed Charging mat
    Headset/Speakers 5.1 Creative Speakers
    OS Windows 11 64 bit
    Network RouterRog Rapture GT-AX11000

    Join Date
    Dec 2021
    Reputation
    10
    Posts
    12

    Quote Originally Posted by Nate152 View Post
    A windows reinstall is the last resort.
    I am having the same issue. Uninstall tool works fine and installation seems to work fine but every time I get that blank screen when it loads up.

    Reinstalling windows IS NOT ACCEPTABLE. (not aimed a you Nate >) Asus software engineers.... GET YOUR S*** TOGETHER!!!
    Miniatura de Adjuntos Miniatura de Adjuntos Screenshot (2).jpg  

    Last edited by alistairuk; 09-25-2022 at 11:19 AM.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •