Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Armoury Crate 3.2.3.0 EMPTY SCREEN / Not Responding

LuaOle
Level 8

‎09-22-2022 09:08 AM

I downloaded the app from the ASUS website and installed it.

I've done this multiple times using the Armoury Crate Uninstall Tool 2.1.5.0 tool with the same results.

Does anyone have any idea(s)?

95203
Labels:
9,585 Views
28 REPLIES 28

Nate152
Moderator

‎09-22-2022 09:47 AM

Hi Lua0le,

Check in Task Manager, Services tab, ROG Live Service is running.

95204

The latest version of Armoury Crate is 5.3.2.0

95207
ROG Strix 1070 OC Guide - ROG Spatha X Rapid Fire - ROG Falchion Touch Panel - z270 BCLK Overclocking - Xsplit Gamecaster Guide - ROG RX 460 OC Guide

LuaOle
Level 8
In response to Nate152

‎09-22-2022 10:07 AM

Yikes. I've already uninstalled and cleaned up my registry.

And I can't find anywhere to download 5.3.2.0. It's definitely not shown on https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/ where the 3.2.3.0 was released on 08/16/2022.

If I go thru Microsoft Store for an AC install, it fails.
0 Kudos

LuaOle
Level 8
In response to Nate152

‎09-22-2022 01:59 PM

Nate152 wrote:
Hi Lua0le,

Check in Task Manager, Services tab, ROG Live Service is running.

The latest version of Armoury Crate is 5.3.2.0


ROG LIVE SERVICE is running.

And I can't find anywhere to download 5.3.2.0. It's definitely not shown on https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/ where the 3.2.3.0 was released on 08/16/2022.
Preview file
264 KB
0 Kudos

Nate152
Moderator

‎09-22-2022 02:33 PM

You install version 3.2.3.0 then check for updates in the update center, it will install the latest version.

Your Armoury Crate is pretty much bare, no device tab, no update center.

Does anything happen when you click the three horizontal lines at the top left of Armoury Crate?
ROG Strix 1070 OC Guide - ROG Spatha X Rapid Fire - ROG Falchion Touch Panel - z270 BCLK Overclocking - Xsplit Gamecaster Guide - ROG RX 460 OC Guide
0 Kudos

LuaOle
Level 8
In response to Nate152

‎09-22-2022 04:05 PM

Nate152 wrote:
You install version 3.2.3.0 then check for updates in the update center, it will install the latest version.

Your Armoury Crate is pretty much bare, no device tab, no update center.

Does anything happen when you click the three horizontal lines at the top left of Armoury Crate?


It just locks up: "Not Responding".
0 Kudos

Nate152
Moderator

‎09-22-2022 04:19 PM

Since the uninstall tool hasn't worked for you, a windows reinstall is the last resort.

It's a bit of a pain I know but it will fix the problem.
ROG Strix 1070 OC Guide - ROG Spatha X Rapid Fire - ROG Falchion Touch Panel - z270 BCLK Overclocking - Xsplit Gamecaster Guide - ROG RX 460 OC Guide
0 Kudos

LuaOle
Level 8
In response to Nate152

‎09-22-2022 04:23 PM

Nate152 wrote:
Since the uninstall tool hasn't worked for you, a windows reinstall is the last resort.

It's a bit of a pain I know but it will fix the problem.


That's what I was hoping to avoid. I literally cannot afford to do that.

I appreciate the time and effort you took with me. Thank you.
0 Kudos

alistairuk
Level 8
In response to Nate152

‎09-25-2022 02:34 AM

Nate152 wrote:
A windows reinstall is the last resort.


I am having the same issue. Uninstall tool works fine and installation seems to work fine but every time I get that blank screen when it loads up.

Reinstalling windows IS NOT ACCEPTABLE. (not aimed a you Nate >) Asus software engineers.... GET YOUR S*** TOGETHER!!!
Preview file
96 KB

Nate152
Moderator

‎09-22-2022 04:30 PM

You're welcome,

I wish I knew of an easier fix.
ROG Strix 1070 OC Guide - ROG Spatha X Rapid Fire - ROG Falchion Touch Panel - z270 BCLK Overclocking - Xsplit Gamecaster Guide - ROG RX 460 OC Guide
0 Kudos