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  1. #1
    ROG Member Array armax PC Specs
    armax PC Specs
    MotherboardASUS Z390-F
    ProcessorIntel 9600k
    Memory (part number)Corsair 16GB(2x8) D4 3200M RGB CMW16GX4M2C3200C16W
    Graphics Card #1ASUS ROG STRIX RTX 2060 OC
    MonitorASUS 24" VG248QE 1ms 144Hz
    Storage #1Samsung 970 Evo 512 GB
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    CaseCorsair iCUE 465x
    Power SupplyCorsair RM750x
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    Angry ROG STRIX RTX 2060 - ASUS Turkey service complaint

    Hello

    I have a ROG STRIX 2060 OC GPU (Bought in April 2020)

    My question is what happened to my GPU in the ASUS Turkey's Service, they said this is crystallization for high voltage.

    But if the PCB had high voltage, why only gpu is affected i mean not the transistor and other components onb PCB.

    Please check the attached images whom sent me by ASUS


    Honestly many ASUS customers have problem the same service which name is "servispoint"


    Description;

    Asus rog strix 2060 oc graphics card, fan noise, and thermal paste replacement that works without any problems, I opened a record on Asus and sent it to ServisPoint.

    In the reply from Asus;
    ""Authorized service detection is as follows: "During the controls of the graphics card, damage was detected on the GPU and the Cooling block. A deep burn occurred in the GPU crystal. The graphics card was out of warranty due to the user's misuse of the product. Paid repair can be tried if the customer wishes. GPU replacement fee of the graphics card 9250 TRY, labor fee is determined as 250 TRY.

    When you look at the traces in the photo from the service side (2 on the surface of the metal cooler in the crystal), it seems as if there is a screw, etc. between the card while it is being collected, something remained and it was crushed while trying to close it without realizing it. In addition, burns do not occur like this in silicones. No traces are formed on the silicon, which is technically called burned as a result of high temperature or high voltage, that is, on the surface called crystal by the service. Even if you really leave it in the flame, there will be no such trace on the card. There is obvious physical damage in the concrete incident.

    While the probability of this damage is "1 in a hundred million" by the user, ie me (because there is a heatsink and a warranty label against unauthorized intervention on the GPU), such a damage is IMPOSSIBLE!

    If the card had been opened before, it would not have been viewed as if this card had already been opened.

    In short, Asus customer service has not concretely proven that this physical damage was not caused by the service Party. He also refuses to prove it.

    In Turkey social media, Complaints, forums, etc... As a result of a short research, Asus servispoint is already well-versed; Since there are many Asus customers experiencing similar problems, the situation in the concrete case means more than a coincidence.

    Serial Nr. *** Edited by cl-Albert for privacy, please send by PM to STARRAIN@ROG. Thx. ***
    RMA: *** Edited by cl-Albert for privacy, please send by PM to STARRAIN@ROG. Thx. ***
    Miniatura de Adjuntos Miniatura de Adjuntos 1252026e45e0a98c269cbb670d3035ef.jpg  

    c3ff03fb2a6f94b4cc4c76a0733e13d0.jpg  

    Last edited by cl-Albert@ROG; 09-29-2022 at 05:19 PM.

  2. #2
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    Hi armax,
    May I have the serial number and RMA number via pm?
    Thank you.
    Last edited by STARRAIN@ROG; 09-29-2022 at 07:06 AM.

  3. #3
    ROG Member Array armax PC Specs
    armax PC Specs
    MotherboardASUS Z390-F
    ProcessorIntel 9600k
    Memory (part number)Corsair 16GB(2x8) D4 3200M RGB CMW16GX4M2C3200C16W
    Graphics Card #1ASUS ROG STRIX RTX 2060 OC
    MonitorASUS 24" VG248QE 1ms 144Hz
    Storage #1Samsung 970 Evo 512 GB
    CPU CoolerCorsair H100i GTX
    CaseCorsair iCUE 465x
    Power SupplyCorsair RM750x
    Keyboard Logitech G213
    Mouse CM MM530
    Mouse Pad steelseries cs:go
    OS Win_10 64bit

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    Quote Originally Posted by STARRAIN@ROG View Post
    Hi armax,
    May I have the serial number and RMA number via pm?
    Thank you.

    I have sent please check.

  4. #4
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    Hi armax,
    After checked with our local team and tech team again, the damage is not covered in warranty.
    Our local team have contacted you and sent the card back to you yesterday.
    Thank you.

  5. #5
    ROG Member Array armax PC Specs
    armax PC Specs
    MotherboardASUS Z390-F
    ProcessorIntel 9600k
    Memory (part number)Corsair 16GB(2x8) D4 3200M RGB CMW16GX4M2C3200C16W
    Graphics Card #1ASUS ROG STRIX RTX 2060 OC
    MonitorASUS 24" VG248QE 1ms 144Hz
    Storage #1Samsung 970 Evo 512 GB
    CPU CoolerCorsair H100i GTX
    CaseCorsair iCUE 465x
    Power SupplyCorsair RM750x
    Keyboard Logitech G213
    Mouse CM MM530
    Mouse Pad steelseries cs:go
    OS Win_10 64bit

    Join Date
    Mar 2020
    Reputation
    10
    Posts
    9

    Quote Originally Posted by STARRAIN@ROG View Post
    Hi armax,
    After checked with our local team and tech team again, the damage is not covered in warranty.
    Our local team have contacted you and sent the card back to you yesterday.
    Thank you.


    my claim was that this damage was in the service. Asus can't make up for this mess.

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