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  1. #1
    Administrator Array MasterC@ROG's Avatar
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    Armoury crate v5.3.4.0 / aura creator v3.4.3.0 [report here if any issues]

    A new Armoury Crate major release was just released.
    Please install using Armoury Crate Installer v3.2.3.0
    https://dlcdnets.asus.com/pub/ASUS/m...nstallTool.zip
    The full installation package:
    https://dlcdnets.asus.com/pub/ASUS/m...on_Package.zip

    Armoury Crate - Core service updates:
    1. Omaha client v1.3.107.89
    2. Armoury Crate Lite Service v5.3.1
    3. Armoury Crate Service v5.3.1
    4. AURA Service (Lighting Service) v3.05.78
    5. ROG Live Service v1.6.3.0
    6. Aura Layer Manager v0.0.24
    7. ASUS Framework v3.1.1.0
    8. ASUS Core SDK v2.00.14
    9. ASUS Core SDK plug-in v1.01.10

    Armoury Crate - New features:
    1. Added “Virtual Pet” feature for ROG products
    2. Added Adobe campaign reminder (for compatible models)
    3. Added ASUS eShop, ROG SAGA, ROG Discord shortcut for selected regions under "News" page
    4. Added quick survey for AniMe Matrix Editor feature

    Armoury Crate - Bug fixes & Enhancements:
    1. Enhanced installation and update process
    2. Enhanced Motherboard and Graphic card series product registration behavior
    3. Improve “Check version” process performance
    4. Modified motherboard “Dashboard” system storage info UI
    5. Added Content Platform - newly added content notice
    6. Fixed critical device update failed issue
    7. UI flow & GUI layout enhancements
    8. Other bugs fixes

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    Uninstall Aura Sync software if already installed.
    Always uninstall Armoury Crate using our uninstall tool (do not remove manually)
    DO NOT delete files manually after uninstalling Armoury Crate
    DO NOT modify the registry
    Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)

    Forms MUST be completed and submitted in order to be processed.
    Forms from non-forum members will NOT be processed
    Must post a brief description in this thread (do this before filling in a form) to receive status updates.



    Uninstall Tool - v2.1.5.0
    https://dlcdnets.asus.com/pub/ASUS/m...stall_Tool.zip

    Must read before reporting issues:
    1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
    2. Try to reboot the system after updates are installed, and check again.
    3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
    4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
    5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
    6. Post a brief description of your issue in this thread (less than 50 words)
    7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
    8. Complete the online form: https://forms.gle/avm5rErVYfp4LtEs6
    9. Save the link to the form in case additional files need to be uploaded

    Log Collection Tool (must attach to your form) - Instructions
    Click image for larger version. 

Name:	AC Record log 5.3.4.png 
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Size:	149.3 KB 
ID:	95528
    First, check the Record log box to start recording
    Agree to the disclaimer
    Replicate the issue you are having (reboot if necessary - the log tool will keep running)
    Click on the Generate log data button
    Save the log file to a location of your choice.
    Stop the recording
    Remember to upload this log file to the Google Form (change file extension to .txt first)

    __________________________________________________ __________________________________________________ ___________________________________________

    To check if your product is supported in Armoury Crate
    https://www.asus.com/us/support/FAQ/1042459
    __________________________________________________ __________________________________________________ ___________________________________________

    Installation Error?
    Download and install Armoury Crate Lite Log Tool v1.0.6.0
    https://dlcdnets.asus.com/pub/ASUS/m...e_Log_Tool.zip
    Refer to instructions
    https://www.asus.com/support/FAQ/1041654/
    Fill in the Google Form and attach the generated log there.
    Last edited by MasterC@ROG; 11-12-2022 at 04:10 PM.

  2. #2
    ROG Member Array Andreaz PC Specs
    Andreaz PC Specs
    MotherboardROG Maximus XII Extreme
    Processor10900k
    Memory (part number)Dominator Platinum RGB 4000Mhz 32GB
    Graphics Card #1Asus Strix 1080
    Graphics Card #2Asus Strix 1080
    Sound CardOnboard
    MonitorROG PG278QR
    Storage #1Samsung SSD 970 Evo M.2
    Storage #2Samsung SSD 970 Evo M.2
    CPU CoolerCorsair H150i RGB Pro XT
    CasePhanteks Enthoo 719
    Power SupplyCorsair AX1200i
    Keyboard Corsair K57
    Mouse Corsair Dark Core Pro SE
    Headset Corsair Virtuoso XT
    OS Win11
    Network RouterFritzBox 7590

    Join Date
    Dec 2013
    Reputation
    10
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    15

    Takes sometimes like 10 hours, to recognize the rgb stuff.

  3. #3
    Administrator Array MasterC@ROG's Avatar
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    Quote Originally Posted by Andreaz View Post
    Takes sometimes like 10 hours, to recognize the rgb stuff.
    Please complete the Google Form, thanks.

  4. #4
    ROG Member Array
    Join Date
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    Maybe I'm blind and dont know how to turn this feature on, but in the 5.2.12.0 notes this item was listed:

    5. [Motherboard] Added "Aura Sync mode" for AniMe Matrix Motherboards

    I cannot find this Aura Sync mode anywhere in Armory Crate on my Z690 Glacial.

    Click image for larger version. 

Name:	missing.png 
Views:	5 
Size:	508.6 KB 
ID:	95561

    Service info:
    Item Version
    ---- -------
    Armoury Crate UWP App 5.3.4.0
    ROG Live Service 1.6.4.0
    Aura Service (Lighting Service) 3.05.78
    Armoury Crate lite service 5.3.3
    Aura Wallpaper Service Not installed
    ASUS AIOFan HAL 1.1.50.0
    ASUS AURA Extension Card HAL 1.1.0.18
    ASUS AURA Motherboard HAL 1.3.7.0
    AacVGA 0.0.4.3
    KingstonDram 1.1.12
    AURA DRAM Component 1.1.23
    ENE RGB HAL 1.1.40.3
    ENE_EHD_M2_HAL 1.0.9.12
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.4
    Patriot Viper M2 SSD RGB 1.1.0.2
    Universal Holtek RGB DRAM 1.0.0.3
    WD_BLACK AN1500 1.0.14.0

  5. #5
    ROG Member Array Sheng Rong PC Specs
    Sheng Rong PC Specs
    MotherboardROG Z690 Maximus Hero
    ProcessorIntel Core I9-12900K
    Memory (part number)KF556C40BBK2 x4
    Graphics Card #1ROG Strix RTX3080TI
    Sound CardSounBlasterX G6 Hi-Res
    MonitorAlienWare AW2720HF
    Storage #1WD BLACK SN850
    Storage #2ST00DM006
    CPU CoolerROG RYUJIN II 360
    CaseROG Strix Helios
    Power SupplyROG Thor 1200P
    Keyboard Rog Strix Flare
    Mouse Rog Chakram
    Headset Sennheiser HD600
    Mouse Pad Rog Balteus Qi
    Network RouterGT-AX1100

    Join Date
    Oct 2020
    Reputation
    10
    Posts
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    DDR5 Kingston Fury not show

    Kingston update the webpage and now the logo of Aura is present, but still can't see the memory in Aura https://www.kingston.com/en/memory/g...dr5-rgb-memory Click image for larger version. 

Name:	Screenshot 2022-09-16 164834.jpg 
Views:	2 
Size:	62.1 KB 
ID:	95573
    Last edited by Sheng Rong; 10-11-2022 at 03:52 AM.

  6. #6
    Administrator Array MasterC@ROG's Avatar
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    Please install this update: ASUS HAL Central v20220927

    Quote Originally Posted by Sheng Rong View Post
    Kingston update the webpage and now the logo of Aura is present, but still can't see the memory in Aura https://www.kingston.com/en/memory/g...dr5-rgb-memory Click image for larger version. 

Name:	Screenshot 2022-09-16 164834.jpg 
Views:	2 
Size:	62.1 KB 
ID:	95573

  7. #7
    ROG Member Array Sheng Rong PC Specs
    Sheng Rong PC Specs
    MotherboardROG Z690 Maximus Hero
    ProcessorIntel Core I9-12900K
    Memory (part number)KF556C40BBK2 x4
    Graphics Card #1ROG Strix RTX3080TI
    Sound CardSounBlasterX G6 Hi-Res
    MonitorAlienWare AW2720HF
    Storage #1WD BLACK SN850
    Storage #2ST00DM006
    CPU CoolerROG RYUJIN II 360
    CaseROG Strix Helios
    Power SupplyROG Thor 1200P
    Keyboard Rog Strix Flare
    Mouse Rog Chakram
    Headset Sennheiser HD600
    Mouse Pad Rog Balteus Qi
    Network RouterGT-AX1100

    Join Date
    Oct 2020
    Reputation
    10
    Posts
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    Quote Originally Posted by MasterC@ROG View Post
    Please install this update: ASUS HAL Central v20220927
    Solved thanks

  8. #8
    ROG Member Array Kryptyc PC Specs
    Kryptyc PC Specs
    MotherboardRog Strix Z390 Gaming E
    Processori9-9900K
    Graphics Card #1Asus ROG Strix 2080 8G OC
    MonitorDell
    CPU CoolerAsuus Ryujin 240
    CaseMeshify S2
    Keyboard Corsair K95
    Mouse Logitech G600
    Headset Logitech G430
    OS Windows 10 1903
    Network RouterAsus 5300
    Kryptyc's Avatar
    Join Date
    Jan 2013
    Reputation
    11
    Posts
    19

    Resolved after a power cycle

    Exact same issue with the lighting service continually crashing from 2 updates ago, submitted ticket then and got no response so here is the info with the latest:
    Faulting application name: LightingService.exe, version: 3.5.78.0, time stamp: 0x633182ff
    Faulting module name: LightingService.exe, version: 3.5.78.0, time stamp: 0x633182ff
    Exception code: 0xc0000094
    Fault offset: 0x0013da2f
    Faulting process id: 0x79c
    Faulting application start time: 0x01d8ddd2c796c8e6
    Faulting application path: C:\Program Files (x86)\LightingService\LightingService.exe
    Faulting module path: C:\Program Files (x86)\LightingService\LightingService.exe
    Report Id: a2f3a268-f740-4954-a7b5-95b4023d25f2
    Faulting package full name:
    Faulting package-relative application ID:
    Last edited by MasterC@ROG; 10-18-2022 at 06:35 AM.

  9. #9
    Administrator Array MasterC@ROG's Avatar
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    Does your AniMe Matrix tab not look like this? Please take a screenshot if not.
    Click image for larger version. 

Name:	MB Anime Matrix Aura Sync d.png 
Views:	9 
Size:	661.1 KB 
ID:	95589


    Quote Originally Posted by VeryCrushed View Post
    Maybe I'm blind and dont know how to turn this feature on, but in the 5.2.12.0 notes this item was listed:

    5. [Motherboard] Added "Aura Sync mode" for AniMe Matrix Motherboards

    I cannot find this Aura Sync mode anywhere in Armory Crate on my Z690 Glacial.

    Click image for larger version. 

Name:	missing.png 
Views:	5 
Size:	508.6 KB 
ID:	95561

    Service info:
    Item Version
    ---- -------
    Armoury Crate UWP App 5.3.4.0
    ROG Live Service 1.6.4.0
    Aura Service (Lighting Service) 3.05.78
    Armoury Crate lite service 5.3.3
    Aura Wallpaper Service Not installed
    ASUS AIOFan HAL 1.1.50.0
    ASUS AURA Extension Card HAL 1.1.0.18
    ASUS AURA Motherboard HAL 1.3.7.0
    AacVGA 0.0.4.3
    KingstonDram 1.1.12
    AURA DRAM Component 1.1.23
    ENE RGB HAL 1.1.40.3
    ENE_EHD_M2_HAL 1.0.9.12
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.4
    Patriot Viper M2 SSD RGB 1.1.0.2
    Universal Holtek RGB DRAM 1.0.0.3
    WD_BLACK AN1500 1.0.14.0

  10. #10
    New ROGer Array
    Join Date
    Aug 2022
    Reputation
    10
    Posts
    1

    Kingston FURY Beast DDR5 RGB Memory Not Detected

    I'm using ROG STRIX Z690-F GAMING WIFI motherboard with 2 Kingston FURY Beast DDR5 RGB memory, the model name is KF560C40-16.
    I've already uninstalled/Installed Amoury Crate by using the tools from this post and also installed the 20220927 version HAL but Amoury Crate still can not detect the memory.
    ================================================== ======================
    Problem solved.
    I just turn on my computer tonight and Kingston memory RGB works fine.
    Last edited by MasterC@ROG; 10-18-2022 at 03:36 AM. Reason: Problem solved.

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