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  1. #1
    ROG Member Array tcmathews PC Specs
    tcmathews PC Specs
    Laptop (Model)Lenovo P72
    MotherboardASUS Maximus Z690 Extreme
    Processor12th Gen Intel(R) Core(TM) i9-12900KS 3.40 GHz
    Memory (part number)CMT64GX5M2B5200C40
    Graphics Card #1GIGABYTE AORUS GeForce RTX 3080 Xtreme WATERFORCE WB 12G
    Graphics Card #2Intel UHD 770 Onboard CPU
    Sound CardROG SupremeFX 7.1 Surround Sound High Definition Audio CODEC ALC4082
    Monitor2x Dell 27" S2721DGF, 1x Dell G3223D
    Storage #13x Samsung SSD 980 2TB Pro
    Storage #22x Samsung SSD 980 Pro 1TB
    CPU CoolerEK-Quantum Velocity² D-RGB - 1700 Full Nickel
    CaseThermaltake Core P8 Tempered Glass E-ATX Full-Tower
    Power SupplyThermaltake 1550 Platinum
    Keyboard Corsair K100
    Mouse Corsair M65 Elite RGB
    Headset Corsair Virtuoso SE
    Mouse Pad MM800 RGB Polarius
    Headset/Speakers Virtuoso / BOSE Desktop Speakers
    OS Windows 10/11 Dual Boot
    Network RouterASUS Raptor GT-AXE11000

    Join Date
    Oct 2020
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    Realtek Audio Driver v6.3.9600.2342 Install

    Realtek Audio Driver Update v.6.3.9600.2342 fails to install on Asus Z690 Maximus Extreme. So Armory Crate said there was an update, it downloaded, said it installed and when rebooting and checking the driver in device manager, it still shows the previous version 6.3.9600.2307 and I see the following error in event viewer:

    Faulting application name: rundll32.exe, version: 10.0.22621.1, time stamp: 0xb05d6072
    Faulting module name: RtSetupAPI64.dll, version: 1.0.0.14, time stamp: 0x5bcd76b7
    Exception code: 0xc0000005
    Fault offset: 0x0000000000017ffe
    Faulting process id: 0x0x7EC4
    Faulting application start time: 0x0x1D8EAE77A6EC852
    Faulting application path: C:\Windows\System32\rundll32.exe
    Faulting module path: C:\Program Files (x86)\Realtek\Audio\USBAud\RtSetupAPI64.dll
    Report Id: a35294fe-a72c-4fc9-a061-82abe5577d17
    Faulting package full name:
    Faulting package-relative application ID:

    So it never completes the install, any ideas on how to get this to install correctly? Of coarse the install package isnt on the support website yet, or even on the Z790.
    Last edited by tcmathews; 11-04-2022 at 04:13 PM.

  2. #2
    ROG Guru: Green Belt Array ahfoo's Avatar
    Join Date
    Jan 2020
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    Please follow the thread from MoKiChU below:

    https://rog.asus.com/forum/showthrea...x-4xx-5xx-6xx)

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