Brand new ROG Flow X16 - 1000's of WHEA event 17 errors - Event log details...

[littlebloke]

Could you tell us if the issue is fixed with your new unit? I am also considering sending it back within my return period.
I just see a degredation of read/write speed of around the half at my SSD and MicroSD card compared to other review units. That would be definately a deal breaker to me. Spending that much of money for getting half speed is not acceptable.

As soon as i get a replacemnt unit i will let you know (its likely to be sometime late next week).

I've also got to now try and see if I can move my extended warrenty to the new unit! Such is life!

[littlebloke]

Hi all
I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

Thanks Falcon, its appreciated.

Its a real shame, I absolutlly love the x16. But I really hope this is not an endemic issue and a solution can be found, because it makes a very expensive laptop something of a liability.

let us know if you are given any posible ways to resolve the problem, and also if i can provide any further information that may be of use

[Patch885959]

I don't see it in the thread the exact model, apparently there are 3 different Rog Flow X16 from 2022

Not sure if that laptop is like their other systems, but many of the AMD supplied bios are lacking up to date AGESA microcode.

https://rog.asus.com/forum/showthrea...-on-Windows-11
https://rog.asus.com/forum/showthrea...fix-When/page4

[Falcon@ROG]

Thanks Falcon, its appreciated.

Its a real shame, I absolutlly love the x16. But I really hope this is not an endemic issue and a solution can be found, because it makes a very expensive laptop something of a liability.

let us know if you are given any posible ways to resolve the problem, and also if i can provide any further information that may be of use

Sorry for the late reply.

Confirmed by the technical unit, regarding the situation you reported, we would like to suggest you bring back your laptop to our repair center.

The following is the contact information:
http://www.asus.com/support/Service-...All-Countries/

Sorry for any inconvenience it may be caused.

[littlebloke]

Hi Falcon,

I have arranged for a replaecment unit from the retailer, which will be delieverd next wednesday.

I will report back further when I have had the opportunity to test the new unit to see if it has the same issue.

[littlebloke]

I don't see it in the thread the exact model, apparently there are 3 different Rog Flow X16 from 2022

Not sure if that laptop is like their other systems, but many of the AMD supplied bios are lacking up to date AGESA microcode.

https://rog.asus.com/forum/showthrea...-on-Windows-11
https://rog.asus.com/forum/showthrea...fix-When/page4

Thats useful info. Hopefully it is a BIOS related issue that can easily be addressed.

[Hodor]

Sorry for the late reply.

Confirmed by the technical unit, regarding the situation you reported, we would like to suggest you bring back your laptop to our repair center.

The following is the contact information:
http://www.asus.com/support/Service-...All-Countries/

Sorry for any inconvenience it may be caused.

Here I wish you would share a bit of more information. What is exactly confirmed by the technical unit? What may be the fix - is it an issue with HW or SW? It would help sharing some more info's so anyone here can decide what to do with their unit. I read a lot about this in other forums and there is never any official details shared unfortunately.

I would prefer not sending the device in if it is not 100% sure it can be fixed by a BIOS/SW update.

For anyone who would like to try something that might help temporarily solving WHEA ID17 spam:
Today I tried to swap the Micron SSD from the left slot to the right slot (where the RAMs are located). That fixed it at least for me completely. It seems that there is a problem with the right PCIe slot above the WLAN card. Swapping it back to that slot brings back the WHEAs.

Could someone confirm this? My unit is the 601RW (Mini-LED unit).

[littlebloke]

Here I wish you would share a bit of more information. What is exactly confirmed by the technical unit? What may be the fix - is it an issue with HW or SW? It would help sharing some more info's so anyone here can decide what to do with their unit. I read a lot about this in other forums and there is never any official details shared unfortunately.

I would prefer not sending the device in if it is not 100% sure it can be fixed by a BIOS/SW update.

For anyone who would like to try something that might help temporarily solving WHEA ID17 spam:
Today I tried to swap the Micron SSD from the left slot to the right slot (where the RAMs are located). That fixed it at least for me completely. It seems that there is a problem with the right PCIe slot above the WLAN card. Swapping it back to that slot brings back the WHEAs.

Could someone confirm this? My unit is the 601RW (Mini-LED unit).

Wow, thats crazy! well not completly crazy... If my next unit comes with these errors I will try this.

Also agreed, it would be realy nice to have some kind of soid information as to what is causing this, how serious it is, etc.

[gunit]

Today I tried to swap the Micron SSD from the left slot to the right slot (where the RAMs are located). That fixed it at least for me completely. It seems that there is a problem with the right PCIe slot above the WLAN card. Swapping it back to that slot brings back the WHEAs.

Could someone confirm this? My unit is the 601RW (Mini-LED unit).

That's exactly what I did, as I wrote last week. However the PCIe Root Complex associated with the GPU started getting errors instead.

EDIT: Not exactly what I did, I just swapped out the SSD, not moved it.

[littlebloke]

So, does anyone have any clarity as to if this is a hardware fault or a patchable issue?

Does swapping out or moving SSDs make an appreciable difference, or are there still BSOD/stuffer/etc issues?