Results 1 to 7 of 7
  1. #1
    ROG Member Array
    Join Date
    Jun 2013
    Reputation
    10
    Posts
    5

    Serial Number problem on GPU and doesent accepted to service

    Hello to all,

    I bought an Asus Radeon Rog Strix RX 6800XT LC OC brand and model graphics card in Turkey, from Vatan Bilgisayar web sales.
    In this video card, there was a clicking sound from the fans and there was a coil whine problem. In addition to these problems, due to the loud noises coming from the pump (loud sounds like breaking), I took it to the Asus authorized service.
    The service gentelman looked for the sticky paper with the serial number on the back metal plate of the product. However, that paper remained in the protective gelatin when removing it because the protective gelatin also included that sticky paper.
    Because of that, they didint accept the GPU to service.
    As far as I have seen in many videos where this product is reviewed on YouTube, all cards serial number on almost every product comes out with protective gelatin. In 2 reviews I have seen taken after a certain date, the protective gelatin is DESIGNED SHORTER and does not touch the part with the serial number. It is clear that a correction has been made in the gelatin design. It is understood from here that this problem is not related to the user, but is caused by the manufacturer's faulty gelatin design.

    I went to law for this. But the main problem, i keep touching authorised people and they say this is about ASUS Global/Taiwan and they cant do anything...

    Hey ASUS Global/Taiwan! you can't make people pay for your own mistakes!!

    So do you in USA or in Europe or anywhere else, have a problem like this?

    Asus dont have Work ethic anymore... I stopped buying Asus products... An advice; do the same!
    Miniatura de Adjuntos Miniatura de Adjuntos 20221020_195745_kopya.jpg  

    Ekran görüntüsü 2022-10-20 204022.jpg  

    Ekran görüntüsü 2022-10-20 205222.jpg  

    düzeltilmi-2ş.jpg  

    Last edited by carman1tr; 11-16-2022 at 11:13 AM. Reason: Edit photo

  2. #2
    ROG Guru: Orange Belt Array Murph_9000 PC Specs
    Murph_9000 PC Specs
    MotherboardROG Crosshair VIII Extreme
    ProcessorAMD Ryzen 5950X
    Memory (part number)Crucial Ballistix DDR4-3600 CL16 (BL16G36C16U4B.M16FE1)
    Graphics Card #1ROG Strix Radeon™ RX 6750 XT OC Edition 12GB GDDR6
    MonitorROG Strix XG43UQ, XG27AQM
    Storage #1Seagate FireCuda 530
    CPU CoolerROG Ryujin II 360
    CaseROG Strix Helios
    Power SupplyROG Thor 1200W Platinum
    Keyboard ROG Strix Scope RX, ROG Claymore II
    Mouse ROG Keris Wireless, ROG Chakram X
    Headset ROG Delta S
    Mouse Pad ROG Scabbard II
    OS Windows 11 Pro
    Network RouterROG Rapture GT-AX6000
    Accessory #1 ROG Eye S
    Accessory #2 ROG Strix Magnus
    Accessory #3 LINKUP Ultra PCIe 4.0 x16 Riser Cable - Right Angle - 20cm

    Join Date
    May 2022
    Reputation
    70
    Posts
    255

    That first picture is strange. How can the label be on the protective film, but there is also torn sticker residue on the board's backplate? It looks like someone has peeled the sticker off the backplate.

  3. #3
    Moderator Array
    Join Date
    Apr 2019
    Reputation
    75
    Posts
    1,982

    Hi carman1tr,
    We will discuss more about your case with our local team.
    As the serial number is private data, we would suggest remove the photo in the public thread.
    Thank you.

  4. #4
    ROG Member Array
    Join Date
    Jun 2013
    Reputation
    10
    Posts
    5

    Quote Originally Posted by Murph_9000 View Post
    That first picture is strange. How can the label be on the protective film, but there is also torn sticker residue on the board's backplate? It looks like someone has peeled the sticker off the backplate.
    Hello. There is a manufacturing defect on protective film. This mistake was later fixed. But it is not my problem.

  5. #5
    ROG Member Array
    Join Date
    Jun 2013
    Reputation
    10
    Posts
    5

    Quote Originally Posted by STARRAIN@ROG View Post
    Hi carman1tr,
    We will discuss more about your case with our local team.
    As the serial number is private data, we would suggest remove the photo in the public thread.
    Thank you.

    Hello. I changed the photo. Thank you.

  6. #6
    Moderator Array
    Join Date
    Apr 2019
    Reputation
    75
    Posts
    1,982

    Hi carman1tr,
    Our local team have contacted you yesterday for your case.
    Thank you.

  7. #7
    ROG Member Array
    Join Date
    Jun 2013
    Reputation
    10
    Posts
    5

    Quote Originally Posted by STARRAIN@ROG View Post
    Hi carman1tr,
    Our local team have contacted you yesterday for your case.
    Thank you.

    Thank you. I should first write here to someone hear me. But it is too late because i already went to consumer arbitration committee for this problem. Now i am waiting for result.
    I posted this thread to pay attention for grievances.

    But thank you soo many times for your kindness.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •