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Help with Device Driver missing? Occur after Z790 0813 Bios update

Shinchan0125
Level 10

‎01-25-2023 08:19 AM

It seems i have device driver missing .. it occurred after i update to 0813. Not sure it is cause by 0813?

i have Other Devices --> Unknown Device

on Intel(R) Serial IO I2C Host Controller - 7A4E

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.


To find a driver for this device, click Update Driver.

ACPI\INT3515\4&15B0A2F4&0

ACPI\VEN_INT&DEV_3515
ACPI\INT3515
*INT3515

CM_DEVCAP_SILENTINSTALL

01802400
DN_HAS_PROBLEM
DN_DISABLEABLE
DN_NT_ENUMERATOR
DN_NT_DRIVER

What exactly is going on? THis is driving me crazy. I did not have this error before. I reinstall Serial I/O driver... Install ME Driver... Install USB SOund.... Unplug USB cable one by one ...
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18 REPLIES 18

skywalkerx
Level 9

‎01-25-2023 09:00 AM

I am in same situation please help.
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skywalkerx
Level 9
In response to skywalkerx

‎01-25-2023 09:07 AM

There is a driver update under windows update optional Texas Instruments - System - 1.0.2.6 probably this device's driver. But I am hesitant to install.
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skywalkerx
Level 9
In response to skywalkerx

‎01-25-2023 09:16 AM

97054

It was Texas Instruments Device, downloading the Serial Io driver from https://rog.asus.com/motherboards/rog-maximus/rog-maximus-z790-hero-model/helpdesk_download/ here and choosing repair fixed it for me.

JohnAb
Level 17

‎01-25-2023 09:07 AM

I have similar (but not exactly the same) devices on my Z690 Hero (see image). Maybe that's just because of our board differences. Anyway, all of them use the same drivers - Intel 30.100.2221.20.

That's the same version as the Serial IO drivers on the support pages for my board. So odd. Have you tried installing Intel's Driver and Support Assistant? It might find and install them for you - worth a try if the support page drivers are not installing correctly.

Failing that, have you tried to install the support page's drivers package with admin rights?

I can only add that I have no idea why the BIOS update would have affected this. Strange things can happen!
Z690 Hero, BIOS 3401, MEI 2406.5.5.0, ME Firmware 16.1.30.2361, 7000X Case, RM1000x PSU, i9 12900K, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.
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Saltgrass
Level 13

‎01-25-2023 09:13 AM

The device is tied in with the Thunderbolt controller. I did also see the Texas Instruments driver Windows offers and it did get rid of the unknown device.

I think the first time it went away was when I installed the Thunderbolt drivers but follow on attempts did not work. I might try a reinstall but this time not allow it to repair but remove and reinstall. I will get back if that works.

There are drivers in the Microsoft catalog, just enter the HardwareID. They are newer than the first one Windows 11 gave me.
Maximus Z790 Hero,
Intel i9-13900k
Intel BE200
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JohnAb
Level 17

‎01-25-2023 09:14 AM

No idea about that, sorry. Maybe somebody else on here has found a fix?
Z690 Hero, BIOS 3401, MEI 2406.5.5.0, ME Firmware 16.1.30.2361, 7000X Case, RM1000x PSU, i9 12900K, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.
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Saltgrass
Level 13

‎01-25-2023 09:47 AM

The repair did not seem to help my system but this is what it shows now.

97055
Maximus Z790 Hero,
Intel i9-13900k
Intel BE200
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JohnAb
Level 17

‎01-25-2023 10:34 AM

Ah, OK, I thought Shinchan was taking about his Serial IO I2C Host Controller - 7A4E. On my 690, I don't have the TPS659xx Device at all. Perhaps that's just a 790 board thing then...
Z690 Hero, BIOS 3401, MEI 2406.5.5.0, ME Firmware 16.1.30.2361, 7000X Case, RM1000x PSU, i9 12900K, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.
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Saltgrass
Level 13
In response to JohnAb

‎01-25-2023 11:13 AM

JohnAb wrote:
Ah, OK, I thought Shinchan was taking about his Serial IO I2C Host Controller - 7A4E. On my 690, I don't have the TPS659xx Device at all. Perhaps that's just a 790 board thing then...


In the Serial IO installer, there is a folder UCM_TI\Win11. That folder contains the same driver I just downloaded from the Microsoft catalog. All I did was select the .inf file in that folder and select Install from the right click menu.
Maximus Z790 Hero,
Intel i9-13900k
Intel BE200