Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Rubber foot came off, or is this how laptop tech support is supposed to work?

Retired
Not applicable

‎01-16-2011 07:59 AM - last edited on ‎03-06-2024 09:55 PM by Community Admin

The first time I brought my new G73 with me out of the house, one of the rubber feet came off and I lost it. I called ASUS tech support and they told me to call Newegg, where I bought the laptop from. Is this right? Why did they do that? What's the fastest way for me to get a replacement foot? I can glue it on myself.
Labels:
0 Kudos
14,988 Views
11 REPLIES 11

Chastity
Level 10

‎01-16-2011 02:48 PM

You need to call again, and if you get another PITA rep, ask for a supervisor. Others have gotten replacement feet.
[SIGPIC]Kicking Ass Since Today[/SIGPIC]
0 Kudos

Retired
Not applicable
In response to Chastity

‎01-17-2011 06:00 PM

I called again and asked to speak to a supervisor. The supervisor told me that they would have to RMA the whole laptop and replace the entire bottom panel. I told him that I can't do that because I need this laptop for Officer Training School and can't afford to have anything happen to it or there be a delay in shipping it back to me. He told me he'd call back Wednesday when the factory opens.
0 Kudos

xeromist
Moderator

‎01-17-2011 06:44 PM

Honestly I'd just go to a hardware store and find some rubber the right thickness; cut a piece, glue it, and be done.
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…
0 Kudos

Chastity
Level 10

‎01-17-2011 10:50 PM

I've seen them mail out new feet, so be patient and see how it goes. BTW, you can find dense rubber like that at hardware stores, and cut a piece out as suggested earlier, and glue it in place.
[SIGPIC]Kicking Ass Since Today[/SIGPIC]
0 Kudos

Retired
Not applicable

‎01-18-2011 09:16 AM

dave, can you pm me the supervisors name? was this a asus call center or direct asus? often calls might get forwarded to an authorized service provider.
0 Kudos

Retired
Not applicable

‎02-09-2011 10:16 AM

I reached a supervisor today. It's a call-center. Brian, I PMed you his name. I was told again that I need to RMA the laptop.
0 Kudos

Retired
Not applicable
In response to Retired

‎08-21-2011 10:03 PM

The feet, and the knobs protecting the screen began jumping off on day 1.
Two of the feet managed to get away.

What is the best way to go about getting these replaced?
0 Kudos

jorlanm
Level 7

‎08-21-2011 10:56 PM

I actualy dont use the rubber foot...I got these rubber bottoms that I use that is thcker than the stock ones and raises my G73sw-3DE almost 1/4" and gives me better venting on the bottom
-ASUS ROG G73SW-3DE-
-Intel Core i7-2630QM Mobile Quad Processor
-Intel HM65 Express Chipset +ICH10
-17.3" 1920x1080 120Hz Anti-Glare Matte Screen
-nVidia GeForce GTX 460m 1.5GB GDDR5 VRAM
-nVidia 3D Vision Active Shutter Glasses
-Creative EAX Advanced HD 5.0
-THX TruStudio
-8GB DDR3 1333MHz RAM (Max 32GB)
-2x500 Seagate Momentous XT Hybrid HDD
-Blu-Ray 4x Burner
-Logitech Performance MX Darkfield Laser Mice
-Microsoft Windows 7 Ultimate

-XBOX360, PS3, Wii
0 Kudos

KoRMaK
Level 7
In response to jorlanm

‎01-24-2012 01:27 PM

Hey guys I have the same problem. Bums me out that I can't find it anywhere I've been re-tracing my steps to find where it fell off. But can I get new ones form Asus? If so, what number or steps do I have to go through to find i?
0 Kudos