fuzon1337 wrote:
Hi
Perhaps these will work?
http://us.estore.asus.com/index.php?l=product_detail&p=4172
The eStore is no longer stocking these (according to the eStore phone clerk). I called Tech Support (as I am still under warranty) and asked if they had replacement feet for the G74SX. They do not. Their only way to resolve the issue of continually losing a rubber foot (in my case the front right) is to mail my unit away to them and accept that I may possibly be charged if they do not find it listed under a known warranty issue. Gosh! Really?!?!
So, I am disabled from resolving this on my own now (short of purchasing a 1/4" rubber pad, cutting and gluing) and in order to resolve a poor design flaw I have to compromise a few weeks of income (I work from home using my laptop) to have it fixed. What a mess Asus is causing. It is not hard to stock parts for purchase.
When I first purchased my unit the wireless card was nearly worthless. The range was poor and it cut out regularly. I read a solution of the forums (to replace it with an Intel WiFi Card), ordered one from Amazon and replaced it. I was able to resolve this on my own. The rubber feet thing is really bothering me.
It urks me that I have to purchase 1/4" rubber, cut it perfectly with an exacto knife, use gorilla glue and fix it to resolve a poor design issue. This may be the tipping point for deciding to not purchase Asus in the future... a sad thing for our family and extended family... we have been long time Asus customers and supporters. It just seems as the economy has been bad and costs are cut so is the support for products.
Asus, be wise and stand out above the rest... listen to your customers and learn from past mistakes.
