Ok I am pleased to see that ASUS is saying that they are willing to stand behind the products they sell and are willing to refund or exchange new g73sw laptops. Now with that said what about the other software companies like microsoft for example. If you have aready purchased a product key for windows 7 which is good for one computer will they allow you a new product key or a refund? Has anyone heard if this is going to happen. I just picked microsoft as an example because it would be the most logical first purchase. If your like me you didn't stop with this software, (ie: internet protection, video, games, etc).