Right so I'm beyond thinking straight right now, and I don't know what to do.. Here's whats going on..
Customer care has my laptop, and they are in the process of "trying to fix it" Here's what has been done so far..
Motherboard / Main board has been replaced 2 times now
VGA/GPU - replaced once (and they are waiting on another to come in to replace for a second time)
They've replaced the hdd twice now
Everytime they replace something, another issue pops up
Aaron said that if they find another issue that he's going to put in for a replacement for me, but that I would have to pay $200 for the replacement... (so wrong, especially since I would be getting the same spec's and model)
Mason has been wonderful, and has helped out loads
I keep getting conflicting stories from Aaron though, yesterday he told me that they replaced the motherboard, but that something else popped up, and now they had to replace the vga. He said yesterday that he would call me, he never called, so I called customer care. They told me that as far as they know that only the motherboard has been replaced, I asked to speak to Aaron and they told me he wasn't in.
I am really beyond words at this point, how many times can they replace the same parts, and keep getting the same things pop up over and over again... I don't know guess all I can do is wait this out, but if they do send me a refurb laptop whose to say I won't be doing this all over again..
advice? what would you guys do in my situation >??
(in the last two months i've had my laptop for less than 1 day if you go by hours )
Thanks,
Lily