Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

G53sw RMA questions Broken keyboard

Frostedflames
Level 7

‎05-25-2012 05:49 AM

Well it happened was playing quake live at a lan my friend rages throws his mouse hits a cup, cup falls over and spills all over my keyboard =[ I was quick to unplug it and take the battery out. So my laptop is fine I just have sticky keys

so recently trying to get rid of the stickyness I wipe my keyboard down with a lysol wipe and I assume some liquid got in the right spot that breaks it Icant belive that breaks itconsidering a full glass of orange juice spilled on it It was literally pouring out I believe the g53sw comes with accidental warrenty I submitted a RMA.

But my real question is. When I send them my laptop will they send me a refurbished unit or repair mine and send it back. Its really only a matter of replacing the keyboard I already took it out and the liquid only got into the keyboard no where else it's set up using wireles kb and mouse the computer is fine.

I am trying to see if they will send me just the keyboard I need 04GNV33KUS03-3 Instead of sending them m pc and be without it as im in school and need it, I have customized my laptop and have gotten attached to it lol.
Labels:
0 Kudos
4,847 Views
6 REPLIES 6

chrsplmr
Level 18

‎05-25-2012 08:28 AM

PM Mason@Asus with any rma numbers or incident no.'s ect...
he may be able to point you in the right direction...

chrsplmr's Links
0 Kudos

Zka17
Level 16

‎05-25-2012 08:37 AM

Since you took it apart, the warranty may be already gone... Why just not buying a replacement keyboard? http://us.estore.asus.com/index.php?l=product_detail&p=282
0 Kudos

Frostedflames
Level 7
In response to Zka17

‎05-25-2012 11:29 AM

Zka17 wrote:
Since you took it apart, the warranty may be already gone... Why just not buying a replacement keyboard? http://us.estore.asus.com/index.php?l=product_detail&p=282


I thought as much I also reformatted it with backtrack 5 and win7 ultimate and thought that might void the warranty as well. Just trying to get a free replacement kb I noticed they were on sale but as a broke college student 65 bucks + shipping isn't that cheap.

I figured it would be a long shot that they would send me just the keyboard but Asus would be the best company ever if they could

I'll try Pming Mason and see what he says
0 Kudos

Zka17
Level 16

‎05-25-2012 02:47 PM

I see, good luck!
0 Kudos

hazard99
Level 7

‎05-25-2012 03:29 PM

I thought these machines come with a accidental coverage. I also thought that you are allowed to take certain parts of them apart before you actually void your warranty.

If thats the case I will not be trying to mod my back light. Also is there a way to check how much time you have left based on the serial number. I Have the purchase date and where it was purchased from.
0 Kudos

Mason
Level 10

‎05-30-2012 04:20 PM

@Frostedflames, you have to register for accidental damage protection. certain SKUs of the G53Sw model don't qualify for ADP, e.g., i believe best buy models don't usually qualify for ADP but if you purchased from amazon, newegg, tigerdirect, etc. then it should qualify. you can register for ADP at http://completewarranty.asus.com/Content/US/ADP/ADP.aspx

@hazard99, If you give me the serial number then I can check out when your warranty period runs out.
0 Kudos