Page 1 of 2 1 2 LastLast
Results 1 to 10 of 16
  1. #1
    ROG Enthusiast Array
    Join Date
    May 2012
    Reputation
    10
    Posts
    42

    ALL PHOEBUS ARE DEFECTIVE !! NEED TO BE SENT ON RMA !! (news from asus support)

    I received a response from the asus support and all the phoebus are defective and need to be sent on RMA !!!

    We can try a mass action to get a full refund of this card.

    We need to post on all forum that the card is defective and let a bad comment on all webstore.


    We need to know if one person can play on a punkbuster game without problem?

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010
    Reputation
    300
    Posts
    7,449

    Quote Originally Posted by Sekin View Post
    I received a response from the asus support and all the phoebus are defective and need to be sent on RMA !!!
    I haven't heard of any such recall. Can you post the exact message you received?
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    ROG Member Array
    Join Date
    Sep 2010
    Reputation
    10
    Posts
    7

    Probably BS, sounds very unlikely to me that a card works absolutely fine in most applications with the supplied driver // all application with the windows driver while it's faulty and needs RMA?! Won't take this serious unless you provide the original statement from the support.

  4. #4
    ROG Member Array
    Join Date
    Dec 2011
    Reputation
    10
    Posts
    22

    +1

    no issues with other programs..everything works absolutely fine..music..skyrim,modern warfare 3,dirt showdown..max payne 3..mass effect 3,crysis warhead,1,2..fifa 12..i tested them all..blurays also..that you are talking bull**** is proven by the fact that battlefield 3 has no issues on servers without punkbuster..dont cry
    Intel Core i7 3770K @4,5Ghz 1,164V cooled by Prolimatech Megahalem with Noiseblocker Multiframes
    ASUS R.O.G Maximus IV Extreme Z-68
    4x4GB G.SKiLL RipjawsX 1600Mhz
    Gainward GeForce 680 GTX OC Phantom
    ASUS R.O.G Xonar Phoebus
    Corsair AX850 PSU
    Edifier S550 5.1 Gaming System
    Beyerdynamic T90 Premium Headphone
    Samsung SSD 830 Series 128 GB @Windows Enterprise x64
    Seagate Barracuda XT 7200.12 2000GB Hard Disc

  5. #5
    ROG Guru: Yellow Belt Array
    Join Date
    May 2011
    Reputation
    28
    Posts
    224

    Quote Originally Posted by xeromist View Post
    I haven't heard of any such recall. Can you post the exact message you received?
    +1

    This thread definitely got my attention, but a source would be good...like really good.
    Intel Core 3930K at 4.25GHz
    Asus Rampage IV Extreme BIOS 1404
    Crucial M4 SSD 256GB
    EVGA GTX 570 SC 2-Way SLI @ 822/2000/1.038V 24/7 Drivers: WHQL 301.42
    2 Caviar Black 1TB HDD
    Asus XONAR Phoebus
    Corsair H100 (p/p)
    Corsair Vengance RAM 16GB @1600MHz
    Enermax 1350W PSU
    Windows 7 Professional 64-bit

  6. #6
    killaz
    Guest
    Nice try to desactivate my account on this forum !!!! (i am sekin )


    beautifull asus politic mask the truth ...
    Don't blame me if the asus support is telling me that we need to send back all the cards...


    there is the reply from asus support !! sorry it's in french

    Nous vous remercions pour votre e-mail et vous informons que le service après vente des composants Asus se auprès de votre revendeur, nous vous suggérons de prendre contact avec celui-ci pour vous faire le sav de votre carte audio.

    Si le revendeur vous crée des soucis, envoyer nous ses coordonnées pour qu'on puisse prendre les dispositions qui s'imposent.

    Cordialement.


    Abdullaye Drame.


    If you need I can post the complete discussion of the email

  7. #7
    killaz
    Guest
    this is my case number at asus support !

    Re:RE: problème carte son PHOEBUS ROG !! URGENT [ID=RPTM20120614100720-271]

  8. #8
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
    Join Date
    Apr 2011
    Reputation
    161
    Posts
    7,454

    Quote Originally Posted by killaz View Post
    Nice try to desactivate my account on this forum !!!! (i am sekin )


    beautifull asus politic mask the truth ...
    Don't blame me if the asus support is telling me that we need to send back all the cards...


    there is the reply from asus support !! sorry it's in french

    Nous vous remercions pour votre e-mail et vous informons que le service après vente des composants Asus se auprès de votre revendeur, nous vous suggérons de prendre contact avec celui-ci pour vous faire le sav de votre carte audio.

    Si le revendeur vous crée des soucis, envoyer nous ses coordonnées pour qu'on puisse prendre les dispositions qui s'imposent.

    Cordialement.


    Abdullaye Drame.


    If you need I can post the complete discussion of the email

    Nobody deactivated your account. The forum has login issues today due to the VIP portal. I have PM'd you a reset password for the Sekin account. There was no conspiracy here to stop you posting, just a forum problem.

    -Raja

  9. #9
    ROG Enthusiast Array
    Join Date
    May 2012
    Reputation
    10
    Posts
    42

    Quote Originally Posted by Raja@ASUS View Post
    Nobody deactivated your account. The forum has login issues today due to the VIP portal. I have PM'd you a reset password for the Sekin account. There was no conspiracy here to stop you posting, just a forum problem.

    -Raja

    Thank's Raja
    I was affraid that there was a conspiracy against me lol

    bad luck that was just in the same time

    sorry for my angry messages

  10. #10
    ROG Member Array
    Join Date
    May 2012
    Reputation
    10
    Posts
    20

    There are issues with this card as noted in the forum thread 'Problems with new Xonar Phoebus' cant play online games which seem to be using Punk Buster, only works if Asus driver is unistalled and Windows HD driver is used.
    Asus has been made aware of this issue and are supposedly working on a fix. There are two issues that people are haveing with ASUS and this card:-
    1. with how this is being treated by ASUS i.e no updates made publicaly. There are only two memebrs within these forums that are takeing the brunt and responding of which RAJA has responded in here above. ASUS HQ handeling is piss poor.
    2. That a high end sound card that is branded as ROG, and cost highly, that it hasent been tested properly before launch. How a high end product like this has a problem with the biggest and most relevent games is unexcausable, really as this should all have been tested and verified before launch.

    I am one of those that is affected with this problem, and have reverted to windows driver to be able to play BF3. I cannot take my card back to were i purchased it from, so im hopeing that there will be a fix to the driver issue, so i can use this card as it should be used, or it will become an expensive door stopper. And for me (my own view) is that ASUS reputation is tarnished, which is a shame as i have been buying their products and especially high end products for 10+ years now.

    I hope that they can get this issue resolved soon.
    Last edited by Sim; 06-15-2012 at 11:06 AM.

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •