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  1. #21
    jigoun
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    Hello Guys,

    Just to let you know that in the French Forum dealing about Asus's laptops : http://www.forum-des-portables-asus....d=39934#p39934

    We're actually about 12 people having the same problem with this power adapter on Asus G53JW.

    Of course Asus France Helpdesk refuse to fix it under warranty.

    In France We're going to make together a letter to Asus France Managers to ask them to accept the fix under warranty.
    And plan to make a complaint in French Court if Asus France still refuse.


    Kind regards from Paris

  2. #22
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    Good to hear!!!

    Well, i'm already doing that, but i'm alone here, because i'm the only one at the moment that have this computer here. So, yes i spoke today with department of trade, and they've told me that if they won't fix it, they will send an email to Asus. So, practicly they are waiting for my answer.

  3. #23
    atv3
    Guest
    Hello all just bought a G53 & am now alittle freaked out about this. I bought the laptop acouple of weeks ago and was woundering if Asus may have updated their plug. My connector seems very snug when plugging it in and looking at my pin it really doesnt look that fragile to break. Can someone please post a pic of their broken pin for comparison?

  4. #24
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    I don't think so, but anyway its made from gold, so it should be yellow, just check to color... Any news from france?

  5. #25
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    Btw can you please change the name of this thread?

  6. #26
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
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    Memory (part number)16GB Crucial Ballistix Elite 3600
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    MonitorBenQ BL3200PT
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    Quote Originally Posted by zastotako View Post
    Btw can you please change the name of this thread?
    Change it to what?
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  7. #27
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    Something like : G53jw - power connector defect or something like that, and make it sticky so people can see it before buying.

  8. #28
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
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    I updated the title to reflect that this is specifically the connector pin on the G53JW since that seems to be the consensus.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  9. #29
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    Good , thanks

    you can delete this last few posts, including this one

  10. #30
    kiera2
    Guest
    I had this problem back in January and my local Asus repair centre (Japan) initially refused to repair it under warranty. After a LOT of angry phone calls and a lot of emails exchanged with Asus customer support in Taiwan (where Asus is based) they finally agreed to fix it under warranty. It took me over a month to convince them, and another three weeks before I FINALLY got my G53Jw back.

    Obviously after getting it back in early March I was super careful with the connector, tried to make absolutely sure I put no undue pressure on the connection, etc, etc.

    Saturday morning I woke up to find that my laptop was out of power. THE PIN HAD BROKEN AGAIN. I'm going to take it in to the repair centre where I currently am (Melbourne, Australia) today, but even if they fix it under warranty I'm worried that this same problem will keep happening :/

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