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  1. #1
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    Worthless Laptop?

    So I've had my laptop (g73sw) repaired.. I think 3? or 4? times now, the first was for a GPU failure within a month of bought, and the second was due to black screen boots and occasional hard-reboots which I am still not sure if its fixed yet, and now barely a month after the last repair the ethernet is completely defunct.

    Fail to perform MAC loopback action.
    Fail to perform PHY Loopback action.
    Resource conflicts with other device.
    FIFO buffers test fail.

    Is it just me or is ASUS just getting terrible?

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
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    Makes me wonder if maybe there is a problem with your mainboard which is causing multiple issues. I wouldn't say it's worthless just yet but it's definitely frustrating to have this many issues.
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  3. #3
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    I don't even want to bother trying to send it back because then I have to deal with useless morons opening my laptop, doing nothing (Or worse, replacing a hard drive that wasn't having any issues as dictated by SMART or otherwise) and then sending it back to me with more bull**** scribbled on the paper, on the other hand it would help to abuse the warranty and make them lose more money. :|

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    It's up to you. If you don't say anything then they will assume that everything is OK and you'll never have satisfaction. *shrug*

    Also, I don't consider it abuse of the warranty to send it in for legitimate problems. That's exactly what the warranty is for.
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  5. #5
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    Its a shame that it wasn't fixed already, considering that I had actually very kindly written down what the likely cause was and all, and exactly what was going on and the repair techs don't seem to actually listen to anything written on that RMA sheet, and why I'd rather not send it right now is because I can live for the time being without ethernet and I've got a programming gig going right now that I need to get done and its been delayed several times already due to the past attempts to get it repaired (Though I learned after the first time they sent it back without fixing it better, I bought a 3 TB external and now using acronis to do constant system backups so if they do, do something retarded like reformat it for no reason I can restore it easily =/)
    Last edited by Mirage; 07-14-2012 at 07:57 AM.

  6. #6
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    Just tell Asus to replace the laptop its broken down far to much now. Or they should replace the motherboard try phoning them direct its much faster and ask for a replacement don't be fooled by Asus they are millionairs for crying out loud.

  7. #7
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    I already tried that in the last RMA, they cleaned the fans and replaced a perfectly good HD (Funny enough the 2nd one was the only one showing wear via reallocated sectors)

  8. #8
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    Lol be ferm with them it works. I have had dealings myself and I just told em that I was pissed off with there crap and lol they sent me a better graphics card. Only took them 3 weeks

  9. #9
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    By your signature I'd guess you have a desktop board, so they could obviously do that? I don't think they'd be able to upgrade my GPU on a laptop like that, nore would they I'd think. At this point I'd be pissed off if it takes a 4th/5th RMA to get my laptop back to working order with only a year of its life having elapsed, happy would be getting a flippant g74 or something as a replacement.

  10. #10
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    Lol you could send it them and tell them not to send it back till its 100% fixed. My point being if you talk softly to them they do bog all be blunt say how it is they should replace the laptop money is nothing to them.

    Your just chasing numbers and dealing with it wrong.

    Eg Asus will replace it only if you are persistent with them hiding away is no option when it comes down to a company like asus. It's same with Microsoft they have workers if your not direct they can't fix it.

    Rules one you should keep all the rma forms for future use.
    Always save emails between you and asus this making it much faster to deal with the problem.
    You said this is your 3rd rma demand a replacement laptop. They can't refuse you. All there products are insured.

    If all fails ask to speak to a direct manager tell them that's its broken down three times even send the emails if you need to also keep photos this is a great way of showing proof. Even if asus are at folt.

    Never be fooled by them saying its fixed always ask for a copy of the work what's been done most times mainly with laptops the gpu fails and all they do is add fermal paste to it. Then yeah they send it back without testing.
    Asus will only do easy fixes that don't last long. Ask or demand for exstended warranty. They should be ok with this it may even have a small cost.

    In end they need to get off there assess and deal with your problem if your not blunt its not going to be fixed and will just keep breaking down.

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