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Thread: G73jw RMA

  1. #1
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    G73jw RMA

    I have G73jw that will not power up. For the past few days the screen would flicker when the brightness was lowered. And today it shut down and also the power adapter will has no power either. I called ASUS and received a RMA.

    I packed the PC extremely well and i consider this machine to be in mint condition except for the current issues. My question is will my PC return in the same condition with the same care in packing? i do not have any experience with returns to ASUS so just curious on any input.

  2. #2
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    As Forrest Gump once said "An RMA returned from ASUS is like a box of chocolates. You never know what you're going to get...". Sometimes, as reported in a thread in this forum, you receive someone else's laptop!

    I recommend you PM Mason@ASUS and/or cl-scott on this forum with your RMA info, so they can check everything runs smoothly.
    Last edited by dstrakele; 07-18-2012 at 03:02 AM.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  3. #3
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    Thanks for the advise. I hope all goes good i love this machine..

  4. #4
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    Well I talked with ASUS and here is what happened so far. I was given an RMA and a shipping label. I packed my PC and was about to ship. I then get a e-mail saying they would like to get a hold of me. After talking with them they informed me that i am out of warranty.

    I purchased this machine from xoticpc march 6 2011. The guy from ASUS has told me that i have a 1 year warranty. I told him that i have a 1 year accidental spill and drop warranty and a 2 year factory warranty. I told him that it is even shown on ASUS web site here http://www.asus.com/Notebooks/Gaming...specifications . He agrees that it says that on the web site but his record say that i am out of warranty.

    I cannot believe that i paid $1500 for a PC that i never used for gaming. Never tweaked it, I used it for a desktop replacement and now it is completely dead and they will not honor the warranty on there own site.

    I based my purchase decision from there web site which then lead me to xoticpc. This is flat out fraud.

    I need to know what my next options are.
    Last edited by bytor; 07-18-2012 at 02:20 AM.

  5. #5
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    Your next option is to PM Mason@ASUS and/or cl-scott to see if they can help you.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  6. #6
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    Next time you call them. Make sure you get the name of the person you are talking to. Where they are based and what department they work for, Ask them for proof from the system that states when the warranty ran out. If you have your original sales invoice make sure you have that available aswell. If indeed the machine does have a two year warranty then you wont have anything to worry about. Most important things to remember is to not give up. Dont let them fob you off. Demand proof
    also as has been said contact Mason@asus

  7. #7
    ROG Guru: White Belt Array n3tninja's Avatar
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    PM Mason@ASUS because he is Jesus.
    Asus G53sw-A1
    Intel i7 2630qm
    Memory 8 GB
    Nvidia GeForce GTX 460m 1.5 GB
    Windows 7 Premium
    1 TB HDD @ 7200 rpm
    4x Blu-Ray
    Razer Mamba, Razer Abysus, Rog Gaming Mouse.

    FPS GAMER.

  8. #8
    ROG Guru: Gold Belt Array dstrakele's Avatar
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    Quote Originally Posted by n3tninja View Post
    PM Mason@ASUS because he is Jesus.
    Not really... Jesus was good at raising folks from the dead, but recent translations of the Dead Sea Scrolls indicate he failed miserably at RMA issues.
    G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

  9. #9
    ROG Guru: White Belt Array n3tninja's Avatar
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    So, who's the new Jesus then :c !
    Asus G53sw-A1
    Intel i7 2630qm
    Memory 8 GB
    Nvidia GeForce GTX 460m 1.5 GB
    Windows 7 Premium
    1 TB HDD @ 7200 rpm
    4x Blu-Ray
    Razer Mamba, Razer Abysus, Rog Gaming Mouse.

    FPS GAMER.

  10. #10
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    thanks guys i will give this a try.

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