Thanks for the advise. I hope all goes good i love this machine..:cool:

Well I talked with ASUS and here is what happened so far. I was given an RMA and a shipping label. I packed my PC and was about to ship. I then get a e-mail saying they would like to get a hold of me. After talking with them they informed me that i am out of warranty.

I purchased this machine from xoticpc march 6 2011. The guy from ASUS has told me that i have a 1 year warranty. I told him that i have a 1 year accidental spill and drop warranty and a 2 year factory warranty. I told him that it is even shown on ASUS web site here http://www.asus.com/Notebooks/Gaming_Powerhouse/G73Jw/#specifications . He agrees that it says that on the web site but his record say that i am out of warranty.

I cannot believe that i paid $1500 for a PC that i never used for gaming. Never tweaked it, I used it for a desktop replacement and now it is completely dead and they will not honor the warranty on there own site.

I based my purchase decision from there web site which then lead me to xoticpc. This is flat out fraud.

I need to know what my next options are.

Next time you call them. Make sure you get the name of the person you are talking to. Where they are based and what department they work for, Ask them for proof from the system that states when the warranty ran out. If you have your original sales invoice make sure you have that available aswell. If indeed the machine does have a two year warranty then you wont have anything to worry about. Most important things to remember is to not give up. Dont let them fob you off. Demand proof
also as has been said contact Mason@asus

n3tninja wrote:
PM Mason@ASUS because he is Jesus.

Not really... Jesus was good at raising folks from the dead, but recent translations of the Dead Sea Scrolls indicate he failed miserably at RMA issues.

thanks guys i will give this a try.